Mr Pets Limited - Customer Rating : Not Rated

About us

Mr Pets believes your pet's well being and happiness should not be a luxury. We aim to cut the cost of pet care by offering the same products you'd buy from your vet, but at significantly lower prices, and with free delivery!

We are as dedicated to your pet’s health and happiness as you are - and that is why we deliver pet care products at affordable prices, quickly and directly to your door-step.

Sharing our wisdom

Founded by an experienced vet, we are committed to providing our customers with excellent customer service and the highest quality pet products out on the market.

Mr Pets was set up by a practicing veterinary surgeon who regularly saw animals suffering simply because pet owners could not afford effective flea and worm treatments.

Affordable prices

To put an end to this suffering, Mr Pets began to supply quality products, including Frontline Spot On and Drontal, at a fraction of high street and veterinary prices. We only sell products we would use ourselves, and avoid cheap,ineffective treatments which are notorious for actually being harmful to pets.

In pursuit of pet happiness, we only stock trusted, leading brands such as Frontline Spot On, Drontal and Advantage Spot On. On top of this, sound veterinary advice is always on hand from one of our fully trained staff members.

Here's to Health and Happiness

Because we know there is more to a pet's happiness than a clean bill of health, we also stock tail-wag inducing toys such as Kong and Nina Ottosson. You can keep your pet's calm during stressful times with Feliway and Adaptil, and we have everything you need for a walk in the gret outdoors with Clix, Flexi and Halti harnesses and leads.

We aim to offer all you're looking for to aid in a long, healthy life with your favourite companion - without breaking the bank. So why not browse our storefront to pick up your cat's next flea treatment, or treat your canine friend to a brand new toy.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect Sorry, not currently available Sorry, not currently available
Express delivery Sorry, not currently available Sorry, not currently available
Standard delivery(Small Items) FREE Order by 1pm (Monday-Friday) for delivery within 2-5 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

Standard Delivery is via Royal Mail standard post (unrecorded service).

We deliver Monday - Saturday (as per standard Royal Mail operating times)

Delivery locations and exceptions

We ship to the UK mainland (eg England, Wales, Scotland) and Northern Ireland, please note that we are unable to deliver food items to the Scottish Highlands.

Requirements to sign for delivery

Delivery is via Royal Mail standard post and delivery signature is not required.

Missed delivery

In the case that a delivery is missed and returned to us our policy is to either attempt to resend the delivery or provide a full refund for the item.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Please note that we are only able to accept returns that are in an unused condition within their original packaging, food/medicinal items must be unopened upon return for Health & Safety reasons.

Charges for returns

Full refunds will be processed upon receipt of your returned item, in the case of unwanted/unsutiable goods we do ask customers to cover the return charge, please note that Damaged/Faulty/Incorrect goods may be eligilbe for pre-paid delivery in the form of a pre-paid returns label.

In the case that a an item is not returnable through domestic couriers (such as Royal Mail) we can offer collection through DPD available at approx £9.89

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

When making a return, please include details of order number, your name and reason for returning the item.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

In the case that a prodcct develops a fault within it's warranty period please contact our customer services team with the details in our contact section to arrange a replacement.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: customerservices@mrpets.co.uk

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone 01902 219403

Our customer services are open from 9am - 5pm, Monday to Friday, excluding bank holidays, email support is avbaialble 7 days a week.

Postal address:
PO Box 6824
Willenhall
W Midlands
WV1 9WW

Company number 07905494, VAT number: GB136030160

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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