Mountain Warehouse Ltd (264)

About us

At Mountain Warehouse, we’ve been developing the very best outdoor gear for all the family since 1997.Unlike other outdoor retailers, we don’t carry lots of different brands. In fact, almost all the products we sell in our stores and online, are exclusive to Mountain Warehouse – you won’t find them anywhere else. Why do we do this? Well, by designing our own top quality products and having them made to our exacting standards, we can cut out the middleman. That means you get the same quality, but at significantly lower prices than you’ll find at other shops. We have well located and well stocked stores where you and your family can get straightforward advice from our knowledgeable, friendly staff. In most of our stores you can even bring your dog in too. Everything we do is focused on serving a growing group of customers who like what we have to offer: the best gear, the best service, and the best prices.

Delivery Information

Delivery rates and timescales

Click & Collect Free Order by 3pm* (Sunday-Friday) and collect in store next day
Standard delivery £3.00 Standard delivery usually 2-5 days
Express delivery £5.95 Order by 3pm* (Sunday-Friday) for next day delivery

All our orders are sent on a tracked service, Monday - Friday, excluding bank holidays.

Delivery locations and exceptions

We make every effort to ensure your products are delivered within the set time frame, but unfortunately we cannot guarantee that delivery will not be affected by unexpected issues faced by our delivery partners. Under these circumstances we will keep you updated with progress, although delivery charges will not normally be refunded.

Next Working Day Service is not available for post codes beginning with: AB (except 37-38, 55-56),DD8-11, KW15-17, ZE1-99, GY1-99, JE1-99, PA20, PA21-33, 35-40, PH49-50, PA34 Mainland, PA34 Island, PA42-49, PA41, PA60, PA61, 77-78, PA62-72, 74-75, PA73, 76, HS9-99,PH36-39, PH40-41, PA80, PH41 2, PH42-44,KA27-28, HS1-8, IV41-51, 55-56, IV1-32, 36-40, 52-54, 63, AB37-38, 55-56 PH19-26,30-35 KW1-14,IM1-99,TR21-25, BT1-99).

Requirements to sign for delivery

If you are home when our courier calls you may be asked for a signature. If you’re not home, your parcel may be left in a safe place or posted through your letter box if possible.

Missed delivery

If it is not possible to leave your parcel, a card will be left. Three delivery attempts will be made before your parcel is returned to us, at which point we will contact you for further instructions.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found here Returns Policy page.

If you would like to return an item, it must be within 30 days of receipt. Unfortunately we cannot accept a return for a refund more than 30 days after you have received the item unless the item is faulty, mislabelled or incorrectly described.

Standard Tesco Returns Policy…for reference

Product Cancellation period
Perishable items. Unsealed items that can't be returned due to health and hygiene reasons (e.g. earrings); and unsealed Data SIMs, CDs, DVDs, audio, video, and computer software and games. Cannot be returned unless faulty
Digital Audio Players, Digital Cameras, Photo Frames, Camcorders, Hard Drives, USB Devices, Laptops, Desktops, Netbooks, Tablets, Satellite Navigation Systems and Games Consoles. 14 days from delivery
Everything else 28 days from delivery

Charges for returns

We provide a returns label with all orders. If you return an unwanted item by post to be refunded, a charge of £3 will be deducted from your total refund. If your item is faulty, mislabelled, not as described or we have sent you the wrong thing, you can send this back to us free of charge. We offer FREE exchanges within the UK.

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

"Please use the returns label included with your dispatch note and take your parcel to any Royal Mail Post Office. Our label provides a tracked service - please keep a copy of your postage receipt."

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

Unless otherwise stated, all our products have a 12-month guarantee. One of our friendly customer service team will be happy to assist you. This does not affect your statutory rights.

Contact us

Talk to our Tesco Partner directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: customerservice@mountainwarehouse.com

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone 0207 808 4606

Our customer services are open from 8am - 6pm, Monday to Friday, Saturday 9am-5:30pm, Sunday and bank holidays 10am - 5pm

Postal address:
Mountain Warehouse
3 Eccleston Street
London
SW1W 9LX
Company number: 3417738, VAT number: GB 796 3471 82

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
View previous products
1 1
Close overlay and continue

We value your opinion

Leave quick feedback Or Complete our survey