Mamas and Papas Retail Ltd - Price: £200 to £300 (9)

About us

Mamas & Papas began with a flash of inspiration - we were expecting our first daughter, Amanda, and of course wanted to give our growing family the very best.

Our roots were in Italy - a country filled with passion, elegance and design. We looked and looked for items of this quality and style, but couldn’t find the attention to detail we were looking for. So we decided to source it for ourselves, setting up our first boutique baby shop in Huddersfield, West Yorkshire.

Nearly 30 years on, the world of Mamas & Papas has grown to over 50 stores in the UK and many more around the world, but our passion for parenting and commitment to providing a world of inspiration for new parents remains unchanged. Every baby journey is unique and special, and we aim to provide a world of colour, style, innovation and quality that gives parents the freedom to add their own creative flair and make the most of this magical time.

A defining moment in our journey has been watching our daughters Amanda and Olivia grow up equally inspired by the world of Mamas & Papas, to the extent that they have now both joined our business. Our family continues to expand as we open new stores and markets around the world, all reflecting the uncompromising approach to quality, style and the attention to detail that makes Mamas & Papas so special.

We’d like to welcome you to our family and our world - we hope you love it as much as we do.

Delivery rates and timescales

Delivery rates and timescales

Click & Collect Order by 3pm* (Sunday-Friday) and collect in store next day
Standard delivery £4.95 to £6.95 Small items = £4.95 for delivery within 2 working days Extra large items = £6.95 for delivery within 14 working days
Express delivery Order by 3pm* (Sunday-Friday) for next day delivery

We aim to to deliver your order in one delivery, but occasionally your order may be sent in more than one parcel. If you do not receive everything you were expecting, please wait until the next working day before contacting us, as the goods should be in transit. Orders can only be delivered to designated UK addresses.

Please note, bank holidays are not working days for delivery.

All of our products can be delivered directly to you via our home delivery service. Delivery rates and timesacales apply assuming all items are in stock and orders are placed before 10am.

Delivery locations and exceptions

Tesco orders are only accepted for delivery to the UK mainland. Sorry, but we are unable to offer this delivery service to the Highlands and Islands, Isle of Man, Isle of Wight and Channel Islands

Requirements to sign for delivery

For security reasons all products must be signed for.

Missed delivery

If you are unable to accept the delivery, please don't worry, our carrier will leave a calling card or send an email/text to advise they have tried to deliver. Just follow the instructions to arrange an alternative day that’s more convenient for you

Returns Policy

Is your purchase not quite right?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page

Please note, items that have been purchased via tesco.com cannot be returned to a Tesco or Mamas & Papas store.

Our product guarantees and after sale service

We want you to be happy with everything you buy from Mamas & Papas. Combining quality with style and flair and the latest in technological advances, all of our products have been designed and tested to the highest quality standards. To enable you to buy with confidence, we offer the following guarantees and after sales service.

Your statutory rights are not affected by our product guarantees and after sale service.

We offer a no-quibble exchange or refund within 365 days of purchase (14 days for sale clothing).

If for any reason, you are not satisfied with your new purchase, we will exchange it for another item of your choice or refund the price paid provided you return it to us as set out below, within 365 days of purchase (or receipt of the product where it is delivered to you by Mamas & Papas).

This guarantee is subject to the following conditions and exclusions:

Conditions

1. The product must not have been used and must be returned to us in a saleable condition and in its original, undamaged packaging with all tags still attached.

2. The product must be returned with your e-mail order confirmation (where provided). If the product was delivered to you by Mamas & Papas, you must also provide the completed delivery note.

3. For products where you do not have an e-mail confirmation, we will exchange or refund to a gift card at the selling price applicable on the day of return.

Exclusions

1. The following products are excluded from this guarantee:

- Gift cards
- Self assembly furniture items once they have been assembled by you

2. This guarantee only applies to products purchased from a Mamas & Papas store, our website, Mamas & Papas Home Shopping service, Amazon or Tesco.com. If you have purchased your product from another retailer, please contact them directly as their service and guarantee commitment to you may differ from this one.

3. Should you wish to return self assembly furniture after it has been assembled (whether by you or by us through the Optional Furniture Assembly Service), there will be a minimum charge of £200 to cover the cost of dismantling and returning it to us (not applicable where we agree the furniture may be returned to us under our 12 month guarantee against manufacturing defects).

4. Where you wish to exchange the product for one which is a different price, the difference must be paid or will be refunded at the time.

5. Where the product which is being returned for refund was purchased with a credit or debit card, we credit the refund payment to the same credit or debit card. If the card has expired we will issue the refund to a gift card. Where no receipt/gift receipt is available but we are satisfied that the product is covered by the guarantee, the refund will be made via a gift card at the price applicable on the day the refund is made.

6. You are responsible for the safe return of the product to us. We are entitled to refuse a refund or exchange where the product is lost or damaged in transit. Where you are returning the item by post, you are recommended to use a form of delivery which includes insurance for the full value of the product in case it is lost or damaged in the post.

REFUND AND EXCHANGE PROCEDURE

1. We offer a free return service for car seats covered by the 30 day exchange or refund. Please call our Customer Care Team on 0845 268 2000 to arrange your free return. To qualify for free return, you must comply with the guarantee conditions set out above.

3. Alternatively, you may return it to our head office by one of the following methods:

By post

Please detach and complete the returns label you received with your product, then send by post to:

UK
Mamas & Papas Returns Department
Colne Bridge Road
Huddersfield
HD5 0RH

Any postage incurred by returning items to us will not be refunded

By carrier

Ideal for furniture items and other bulky or weighty products. Please contact a member of our Customer Care Team on 0845 268 2000. They will be able to assist with the return. A charge of £10 per collection will be incurred unless otherwise advised.

4. For items which were delivered to you by Mamas & Papas, we will refund your original delivery charge where we agree the product is faulty or was damaged when delivered. However, the delivery charge will not be refunded where a product is simply unwanted.

5. Any postage and other costs incurred in returning items to us will not be refunded.

6. If you need advice before you return your product, simply call our Customer Care Team on 0845 268 2000.

7. If you believe any of our products are defective, of an unsatisfactory quality, or were damaged when delivered by us, please contact our Customer Care Team on 0845 268 2000. Alternatively, you can contact us - just click here or write to Customer Care, Returns Department, Mamas & Papas Limited, Colne Bridge Road, Huddersfield HD5 0RH

Your 12 month guarantee against manufacturing defects

Mamas & Papas have a wide range of products covering almost all categories in the nursery market. They are all tested to ensure they are of the highest standard and quality. With certain exceptions, our products are protected by a comprehensive 12 month guarantee against manufacturing faults from the date of purchase (or receipt of the product where it is delivered to you by Mamas & Papas). Depending on the product, we also offer an ongoing chargeable service commitment for up to 2 years after purchase or delivery as set out below.

Where your product is covered by our 12 month guarantee, we will repair it and provide any necessary spare parts FREE of charge. For car seats, this includes providing a replacement shell where a manufacturing fault becomes apparent which in our opinion requires this. This guarantee is subject to the following conditions and exclusions:

Where your nursery purchases are made pre-birth, your 12 month guarantee against manufacturing defects will begin a maximum of 90 days after the birth of your baby, or the date of delivery or in store collection, whichever is earliest.

In the unlikely event that you need to claim under the terms of this guarantee, please contact our Customer Care Team on 0845 268 2000 or via this link

Conditions and exclusions

Instruction manual

1. Many of our products are supplied with a use, care and maintenance instruction manual. Please make sure you read this carefully before first use of the product and keep it in a safe place for future reference, along with your proof of purchase, which will be your till receipt if purchased in store, or your e-mail order confirmation (where provided) if purchased online, or over the telephone through our Home Shopping service. You’ll also need the completed delivery note if the product was delivered to you by Mamas & Papas. You will need your proof of purchase if you want to make a claim under the 12 month guarantee. Products must be used, cared for and maintained in accordance with the instruction manual, and failure to do so may invalidate your guarantee.

exclusions

2. The 12 month guarantee does not apply to:

Clothes
Bedding (including mattresses) and towels
Soft furnishings
Fabric / tyres / wheels / PVC on prams, pushchairs, strollers, travel systems, car seats, highchairs and Other equipment
Toys (other than electric battery operated ride on vehicles)
Batteries and chargers

3. The 12 month guarantee applies only to manufacturing defects and does not apply to damage which has been caused accidentally or deliberately or from everyday wear and tear. All products which require repair outside the 12 month guarantee period, or which are not covered by the guarantee, will be chargeable. Prices start from £25.

4. This guarantee only applies to products purchased from a Mamas & Papas store, our website or through our Home Shopping service. If you have purchased your product from another retailer, please contact them directly as their service and guarantee commitment to you may differ from this one.

Fabric / PVC / Tyres / Wheels

5. Great care and effort has been taken to ensure that the fabric / tyres / wheels / PVC on your pram, pushchair, stroller, travel system, car seat or other equipment will last. However, please take care not to leave the product in direct sunlight or to otherwise subject it to harsh weather conditions for regular, lengthy periods of time, as fabric discolouration or fading may occur which is not covered by this guarantee. It is also important to note that we recommend cleaning and lubricating moving parts with a light oil or silicone spray to prolong the life of your pram, pushchair, stroller or travel system.

6. As fabric, PVC, tyres and wheels are not covered by the 12 month guarantee, any repairs will be quoted and charged separately. We cannot guarantee that the identical fabric will be available as it may have been discontinued. Where this is the case, we will endeavour to offer you a suitable alternative from within the current fabric range.

Prams, pushchairs, strollers and travel systems

7. Where you purchase your pram, pushchair, stroller or travel system from a Mamas & Papas store, and it is sent for repair from a Mamas & Papas store, we will, subject to availability, provide you with a pushchair suitable for the age of the child on loan free of charge while yours is being repaired. This pushchair is unlikely to be the same model as your own.

Car seats

8. We recommend that car seats are regularly checked to ensure they are securely and properly fitted in your car and that the harness has been correctly adjusted. If you are involved in a car accident with a car seat from any manufacturer fitted in your car, expert advice is that the car seat should be replaced even if apparently undamaged as damage may in fact have been caused which may affect the protection afforded by the car seat.

Furniture and wooden products

9. Wood is a natural product, has its own characteristics and natural marks, and may change colour over time. Great care and effort has been taken to ensure that your wooden nursery furniture, crib, cot, cot/bed or highchair matches those seen in store. However, differences in grain, texture and colour may be apparent from one product to the next and even within a product, and should be accepted as part of the individual appearance of the wood. Such variations are not covered by this guarantee.

10. Where you have purchased self assembly furniture, please ensure you carefully and thoroughly check it immediately after purchase / delivery and prior to assembly, to ensure none of the pieces are damaged or defective in any way. If there are any problems, please call our Customer Care Team on 0845 268 2000 before going any further.

11. For self assembly furniture, please also ensure that you have all the pieces immediately after purchase / delivery and prior to assembly, including any which will only be used at a later date (such as any parts necessary when you convert your cot bed into a bed). It is assumed you will have received everything you should have done, unless you advise us otherwise within 30 days of purchase (or receipt of the product where it is delivered to you by Mamas & Papas). There may be a charge if you later ask us to provide a piece. We cannot, in any event, guarantee it will be available at that stage, as products are discontinued from time to time and spare part availability will then be limited.

12. We offer an Optional Furniture Assembly Service for self assembly furniture (though this may not be available through some Mamas & Papas stockists). Where you use this service, you will be asked to check the furniture as soon as it has been assembled, to confirm that it is not damaged or defective in any way. Once you have accepted it, you will not be able to return it and it will not be covered by this guarantee, unless you can show that any manufacturing defect only became apparent at a later date.

13. We do not guarantee the continued availability of particular furniture ranges or products. It may therefore not be possible to offer you a replacement from the same range in the event that an item of furniture cannot be repaired. Where we are unable to offer you a replacement from the same range, any liability we have, whether in accordance with our guarantees, under the general law / statute or otherwise, will be limited to a refund of the product in question. Sorry, but we will not be liable to refund or replace any other products, including other furniture items belonging to the same discontinued range, even if you purchased them at the same time.

Electric battery operated ride-on vehicles

14. If you purchase a battery operated ride-on vehicle, please ensure that the first and each subsequent time you charge your battery, you adhere to the charging instructions included in your manual, as batteries and chargers are not covered under this guarantee.

General

15. We reserve the right to reject items that are uneconomical for repair or are in an unsuitable condition.

16. Any repairs made, or the replacement or exchange of any product, will not extend the original 12 month guarantee period. Any product provided by way of replacement or exchange of the product originally purchased will be guaranteed for the remainder of the guarantee period applicable to the original product.

17. This guarantee is subject to the product not having been modified, misused, undergone repair by someone other than Mamas & Papas or a repairer authorised by Mamas & Papas, or used for a purpose for which it was not designed.

18. Where proof of purchase cannot be provided, Mamas & Papas reserve the right to assess the condition of a product and determine whether it falls within the scope of the guarantee.

Procedures for making a Claim

If your product develops a defect which is covered by this guarantee, please contact a member of our Customer Care Team on 0845 268 2000. Alternatively, you can contact us by our link - just click here or write to Customer Care Department, Mamas & Papas Limited, Colne Bridge Road, Huddersfield HD5 0RH

You are responsible for all costs involved in returning the product to us. Where you are returning the item by post, you are recommended to use a form of delivery which includes insurance for the full value of the product in case it is lost or damaged in the post, as all items are at your risk until received. Furniture items and other bulky or weighty products may be returned to us by carrier, which we can arrange for you at a charge of £10 per collection unless otherwise advised. Please contact a member of our Customer Care Team on 0845 268 2000 who will be able to assist with the return.

For repairs to products delivered outside the UK which are covered by this guarantee, we may require you to take or send the product to an appropriate service centre within your own country as notified by us, where available.

Additional 12 month service commitment

For prams, pushchairs, strollers, travel systems, car seats, most equipment (such as a rocking or activity cradle, high chair, travel cot or changing station ) and electric battery operated ride-on vehicles, we offer an additional 12 month service commitment after the end of the 12 month guarantee period referred to above.

In the event that a product which is covered by this ongoing service commitment requires repair between 12 and 24 months from the date of purchase (or receipt of the product where it is delivered to you by Mamas & Papas) and we have the necessary parts, we will carry out the repair in order to return the item to a usable condition on the basis set out below.

You are responsible for all costs involved in returning the product to us. Where you are returning the item by post, you are recommended to use a form of delivery which includes insurance for the full value of the product, in case it is lost or damaged in the post, as all items are at your risk until received. Furniture items and other bulky or weighty products may be returned to us by carrier, which we can arrange for you at a charge of £10 per collection unless otherwise advised. Please contact a member of our Customer Care Team on 0845 268 2000 who will be able to assist with the return.

Please note, where relevant, the conditions and exclusions applicable to the 12 month guarantee against manufacturing defects also apply to this additional 12 month service commitment:

12 – 24 months of purchase or receipt where delivered by Mamas & Papas

Prams, pushchairs, strollers, travel systems, car seats and electric battery operated ride on vehicles

parts and labour FREE of charge
administration and handling £25 per product (24 volt ride on vehicles £50 per product)
fabric / PVC/ wheels/tyres, batteries, chargers and vehicle bodies excluded

In the event a product is outside our service commitment of 24 months we will endeavour to repair or replace parts subject to availability.

24* + months of purchase or receipt where delivered by Mamas & Papas

Prams, pushchairs, strollers, travel systems, car seats, electric battery operated ride on vehicles and other equipment

Charges for returns

We offer a free return service for car seats covered by the 30 day exchange or refund. Please call our Customer Care Team on 0845 268 2000 to arrange your free return. To qualify for free return, you must comply with the guarantee conditions set out above.

Alternatively you may return it to our head office by one of the following methods;-

By post

Detach and complete the returns label which you received with your product, and send by post to:

UK
Mamas & Papas Returns Department
Colne Bridge Road
Huddersfield
HD5 0RH

Any postage incurred by returning items to us will not be refunded.

By carrier

Ideal for furniture items and other bulky or weighty products. Please contact a member of our Customer Care Team on 0845 268 2000. They will be able to assist with the return. A charge of £10 per collection will be incurred unless otherwise advised.

For items which were delivered to you by Mamas & Papas, we will refund your original delivery charge where we agree the product is faulty or was damaged when delivered. However, the delivery charge will not be refunded where a product is simply unwanted.

Any postage and other costs incurred in returning items to us will not be refunded.

Returns guideline

If you change your mind about an item please return it with all original components and packaging. If you are unable to return the item in its original packaging, please ensure the item is securely packaged to avoid any damage.

The product must not have been used and must be returned to us in a saleable condition and in its original, undamaged packaging with all tags still attached.

2. The product must be returned with your e-mail order confirmation (where provided). If the product was delivered to you by Mamas & Papas, you must also provide the completed delivery note.

3. For products where you do not have an e-mail confirmation, we will exchange or refund to a gift card at the selling price applicable on the day of return.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days, we will be able to advise on the options to repair, replace or refund your item.

In the unlikely event that you need to claim under the terms of this guarantee, please contact our Customer Care team on 0345 268 2000

Contact us

Talk to our Mamas & Papas directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email: tescoorders@mamasandpapas.com

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Mobile 0345 268 2000

Our customer services are open from 9am - 5pm, Monday to Friday, excluding bank holidays

Monday - Thursday: 9.00am to 6.00pm,
Friday & Saturday: 9.00am to 5.00pm,
Sunday: Closed
Bank Holidays: Closed

Customer Care - after sales enquiries 0845 268 2000*

Monday - Friday: 9.00am to 6.00pm,
Saturday: 9.00am to 5.00pm,
Sunday: Closed
Bank Holidays: Closed

Postal Address:
Customer Care
Mamas and Papas
Colne Bridge Road
Huddersfield

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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