Ladders Online

About us

Ladders-Online launched in 1999 and offers the widest range of ladders, loft ladders and step ladders in one place. One of the few early pioneers to sell quality certified ladders direct, we've built up our range with additional sizes, internationally recognised brands and a selection of specialist ladders to suit almost every job type. We stock all the most popular ladders in our central distribution warehouse ready to ship the day you place your order right up until 3PM. This means that if you place an order for a ladder that is in stock, and is available for next day delivery, you will receive it the following working day.

Delivery Information

Delivery rates and timescales

Click & Collect Free
Standard delivery FREE Standard delivery usually 3-5 days
Express delivery Sorry, not currently available

Standard Products - Marked In Stock & Next Day Delivery to Mainland UK (England, Wales & Southern Scotland) are delivered next day by either Nightfreight or Yodel.

Weekday Orders - Orders placed Monday to Friday by 3PM ship the same working day. Weekend orders - Processed Monday for delivery Tuesday (Except Bank Holidays - deliveries go out the next available working day)

Delivery locations and exceptions

Note that delivery to Northern Ireland & the Scottish Highlands for NextDay marked products take up to approximately 3 days.

Requirements to sign for delivery

You must be present to sign for your delivery. Please check the contents of your delivery for damage before you sign for it.

Missed delivery

If you miss your delivery, a card will be left from the courier informing you of the attempted delivery along with details of how to contact them and details for the re-delivery.

Returns Policy

Is your purchase not quite right?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found in our Returns Policy.

Products marked as 'Special Order' or designed and manufactured to your individual specifications cannot be returned.

Charges for returns

Carriage costs for despatch and returning the goods are the customer's responsibility. If the customer would like the company to make the collection on their behalf they must be aware the collection will not be insured and the company cannot be held responsible for any damage incurred during the collection. All collection charges incurred will be passed on to the customer at cost.

Returns guidelines

If you change your mind about an item please return it with all original components and packaging. If you are unable to return the item in its original packaging, please ensure the item is securely packaged to avoid any damage.

The company cannot accept returned items without a Returns Authorisation Number. Please ensure that you call our customer service line on 029 2071 3000 to begin the returns process.

Goods must be returned complete (including all packaging, manuals, etc). If any item(s) are missing when received, then the product is deemed incomplete and you may not receive a full refund.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to Ladders Online directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: sales@ladders-online.com

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

  • Phone 029 2071 3000
  • Mobile 029 2071 3000

Our customer services are open from 8:30am - 5pm, Monday to Friday, excluding bank holidays

Postal address:
TB Davies Cardiff Ltd
Penarth Road
Cardiff
CF11 8TD

Company Number 534073 VAT 134 1442 07

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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