Is your purchase not quite right?
That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found in our Returns Policy.
Products marked as 'Special Order' or designed and manufactured to your individual specifications cannot be returned.
Charges for returns
Carriage costs for despatch and returning the goods are the customer's responsibility. If the customer would like the company to make the collection on their behalf they must be aware the collection will not be insured and the company cannot be held responsible for any damage incurred during the collection. All collection charges incurred will be passed on to the customer at cost.
If you change your mind about an item please return it with all original components and packaging. If you are unable to return the item in its original packaging, please ensure the item is securely packaged to avoid any damage.
The company cannot accept returned items without a Returns Authorisation Number. Please ensure that you call our customer service line on 029 2071 3000 to begin the returns process.
Goods must be returned complete (including all packaging, manuals, etc). If any item(s) are missing when received, then the product is deemed incomplete and you may not receive a full refund.
Is your purchase faulty or damaged?
We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.