Jokers Masquerade (1199)

About us

Jokers' Masquerade prides itself in offering for quality fancy dress costumes and accessories ideal for all your fancy dress party, fancy dress night out and fancy dress event needs. Our ethos is that we strongly believe that fancy dress costumes should be fun to wear and make you feel great, and with our vast and varied collection of fancy dress outfits they will do just that, it's just that tough decision of choosing which costume to wear! We believe our product prices are fair and reflect the quality of the product. Our assurance to you is that Jokers' Masquerade can meet your expectations in quality, price and service!

Delivery Information

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Standard delivery £2.49 Standard delivery usually 3-5 days
Express delivery £7.99 Order by 4pm* (Monday - Friday) for next day delivery

Delivery rates and timescales

We deliver Monday to Friday and ship all orders placed before 4pm on the same day for delivery within the timeframes above. During times of peak seasonal demand (for example Halloween, World Book Day and Christmas) there may be a slight delay in the dispatch of your order. If this is the case we will keep you updated with the progress of your order. With the express delivery option you will receive SMS and email notification giving an hour delivery window on delivery date and an option to select an alternative delivery date if you wish.

Delivery locations and exceptions

We deliver to most postal areas in the UK and Northern Ireland, but unfortunately geographical location and carrier availability can restrict our service. There may be occasions where we may not be able to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly, Isle of Man and outlying regions of the UK. The following rural postcode areas take 2-3 days to deliver: AB30-56, BT, FK17-21, G83, GY9, HS1-9, IM, IV, KA27-28, KW0-99, PA20-99, PH15-99, TR21-25 and ZE. In these cases we will keep you updated with the progress of your order and ask that you allow an additional time for delivery.

Missed delivery

If the parcel cannot be delivered to you a card will be left for you explaining how you may collect your item from your local postal or courier depot, or, where available, to arrange redelivery.

Returns Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found here http://www.tesco.com/direct/help/returns-policy.page.

Items such as stockings, panties and wigs adhere to our strict policy and we ask our customers not to open or try on any of these products until they are happy it suits their needs. For items such as contact lenses the packaging will need to be unopened and, without exception, not tried on or tested for obvious hygiene reasons. If any of these items are returned and found to be worn, they may not be refunded.

Charges for returns

The whole product and packaging must be returned as the same condition as you would have received it and how you may expect to receive it. Before sending the parcel back to us, please contact us for a Returns Authorisation Number. You will be asked for the reason for the return plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available if you telephone. You will need to include this Returns Number with your parcel back to us as failure to do so may result in delay of any refund.

We only accept returns by post. Delivery costs may vary depending on size of parcel, location and service selected. Typically this will cost anything from £2.99 upwards. Please note, that you or your carrier are responsible for any returned goods until they reach our warehouse. Cost and risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail's "Recorded Signed" service. You may like to opt for Royal Mail's "Special Delivery" service if you are returning a valuable item.

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Before sending the parcel back to us, please contact our customer service team for a Returns Authorisation Number. We will ask you for the reason for the return plus whether the item has been used. We will also confirm your name, order number and postcode, so please have this information available. You will need to include the Returns Number in the parcel you send back to us as failure to do so may result in a delay with processing your refund.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

May we please ask you to additionally note:

1. We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair of the ordered goods without our approval.

2. Please return the goods to the address on the top of your receipt/invoice including the Returns Authorisation Number. Any returned items not including this information may be delayed.

3. Any returned goods received outside of this Returns Policy will be defined as 'In Dispute'. Such items will not be refunded or exchanged and a reason for this decision will be provided. We are happy to re-ship such items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us.

We are sorry but we are unable to replace any faulty item until the original is returned to Jokers' Masquerade'.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: customer.services@joke.co.uk

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays
Phone 0845 1300 818
Mobile 01635 529555

Our customer services are open from 9am - 5pm, Monday to Friday, excluding Bank Holidays
Jokers' Masquerade
Union House
Kennet Side
Newbury
Berkshire
RG14 5PX

Company number: 4293645, VAT number: 786 5727 70

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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