Is your purchase not quite right?
That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found hereReturns Policy page.
We cannot accept returns for bespoke items, such as wedding rings, name plates, and for hygiene reasons, earrings or body jewellery which have been tried on.
Standard Tesco Returns Policy…for reference
|Product ||Cancellation period |
|Perishable items. Unsealed items that can't be returned due to health and hygiene reasons (e.g. earrings); and unsealed Data SIMs, CDs, DVDs, audio, video, and computer software and games. ||Cannot be returned unless faulty |
|Digital Audio Players, Digital Cameras, Photo Frames, Camcorders, Hard Drives, USB Devices, Laptops, Desktops, Netbooks, Tablets, Satellite Navigation Systems and Games Consoles. ||14 days from delivery |
|Everything else ||28 days from delivery |
Charges for returns
Jewelco London are unable to offer free returns.
oyal Mail Signed-For (Non-Insured) starting from £2.
If you change your mind about an item please, return it with all original components and packaging, including delivery note.
Please return to: J-Co London Returns, 27 Greville Street, London, EC1N 8SU.
Is your purchase faulty or damaged?
We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.
Please contact our Customer Services Team on email@example.com or 020-3754-5025 (UK office hours)