JB's Music

About us

JB's Music established over 30 years ago in 1981

JB's Music offer high street service with the best internet prices. Our purpose built store has all the popular products on display and our friendly helpful staff are always keen to offer expert advice. You can purchase in store, from our website, or from our third party partners Tesco direct, where you will receive the same expert care and service. We are approved sellers for all products we sell and this includes full UK warranty and service back up for full peace of mind in-store or online shopping.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE Order by 3pm (Monday-Friday) and collect in store next day
Express delivery £5.95 Order by 3pm (Monday-Friday) for delivery next day
Standard delivery (Small Items) FREE Order by 3pm (Monday-Friday) for delivery within 2-5 days
Standard delivery (Large Items) £7.95 Order by 3pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

We send our Large Items by DPD, or Royal Mail Signed For, for smaller packages.

We ship orders from Monday - Friday.

Delivery locations and exceptions

We deliver to all UK Addresses.

Requirements to sign for delivery

A signature Is required for orders.

Missed delivery

If you are not available to sign, items will be returned to the local depot and a card will be left for you with contact details.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page .

Charges for returns

You are responsible for cost and safe return of your items, should you change your mind.

Cost of returning items should be no more than £10.00 per box.

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Please contact us to book item in before you return an item to us.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

Please call us on 01892 515007 if you believe you have received a faulty item.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: info@jbsmusic.co.uk
We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

  • Phone 01892 515007
  • Mobile 01892 515007

Our customer services are open from 9am - 5pm, Monday to Friday, excluding bank holidays

Our customer services are open from 10am - 6pm, Monday to Friday, excluding bank holidays

Postal address:
JB's Music
59 St Johns Road
Tunbridge Wells
TN4 9TT

VAT number: 522 9270 54

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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