House of Fraser is a department store group with 62 enviable locations across the UK and Ireland. As one of the best known names on the high street, House of Fraser has presented customers with an unrivalled nationwide department store for more than 150 years. The company was acquired by the Highland consortium in November 2006 marking the beginning of an exciting new chapter in its history.
Renowned for its designer brands and exclusive collections, House of Fraser now offers luxurious items at affordable prices on the Tesco website. This premium department store strives to offer its customers an enjoyable and pleasant shopping experience when they shop at House of Fraser through Tesco.
DELIVERY (Excluding Furniture)
How much does delivery cost?
Our standard delivery charge is £3 per order. Multiple items can be placed on one order, with one delivery charge as long as your order is being delivered to the same address.
Standard UK delivery is currently FREE on all orders delivered within the mainland UK when you spend £50 or more.
To receive FREE delivery, the total specified amount to trigger free delivery must be payable after any promotional discounts have been applied to your order. Exclusions apply.
Where do you deliver?
We deliver to any address in the United Kingdom
Are there any UK addresses where delivery might take longer?
Yes, there are certain locations including, the UK Out of Area (Scottish Highlands and Northern Ireland post codes) and remote areas where it may take longer to deliver your order.
How long will my order take to be delivered?
The estimated delivery time for Standard UK delivery is 3-5 working days after your payment has been received.
Whilst we make every effort to deliver goods in the time specified, we cannot guarantee delivery in that time period or accept liability for deliveries made outside of this time-scale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Can I track my order?
Yes, when your order is dispatched an email is sent to you, which will contain the tracking information.
Do you deliver to PO Box Addresses?
Yes, we offer a delivery service to all PO Box addresses, by Royal Mail only. If you experience any issues with ordering, please contact customer services.
What will happen if I am out when you deliver?
If you are not available to accept delivery, the courier will leave a card to advise that delivery has been attempted. To re-arrange delivery, please follow the instructions on the card.
The product I ordered has arrived faulty / damaged, what should I do?
We apologise for the inconvenience if we have delivered a faulty or damaged item. If the product(s) you have ordered has arrived faulty or damaged, please contact us for information on using our freepost Royal Mail service, and your account will be refunded in full upon arrival back to us.
I have been delivered the wrong product, what should I do?
We apologise for the inconvenience if we have delivered an incorrect item. If you have received the wrong item, please return the item to us and your account will be refunded in full, including return postage cost, upon arrival back to us.
Should there be any severe weather conditions, each day will be assessed as it comes and you will be emailed advising of what actions have been put in place and when you should expect to receive your order. Please be assured that in these circumstances, House of Fraser will do everything possible to fulfil your order within the limitations that the weather brings.
RETURNS & REFUNDS (Excluding Furniture)
What is your refund policy?
We want you to be happy with your purchase. However, if it is not suitable for any reason, we are happy to refund your purchase providing it is:
You have a statutory duty to take reasonable care of our goods whilst they are in your possession and during transit. We cannot accept liability for goods that get lost or damaged when they are returned, and request that you ask the Post Office to stamp the Proof of Posting label when returning products by post.
If the item you receive is faulty, damaged or the wrong item has been sent, please contact us for returns instructions and we shall refund you in full.
With the exception of faulty or damaged goods, if you return your purchase after 14 days of receiving your order, we reserve the right to not offer you a refund. We will instead return your original purchase to you and prior to sending it out, you will be charged the delivery fee that is applicable to the postage for the item(s).
You CANNOT return a House of Fraser order that was purchased on Tesco Direct, to any House of Fraser store or to the House of Fraser website.
How do I return an item?
To make a return, please follow the instructions and use the returns form and label provided in your order.
Please Note: We do not offer free returns, please make sure you have paid the correct postage before returning the items to us. We advise you to use recorded delivery, or a delivery service that can be tracked and traced when returning items. Parcels that do not arrive back to us cannot be refunded regardless of the reason for return.
All returns must be posted to this address:
House of Fraser Tesco Returns
PO Box 514
Note that some items brought from the House of Fraser Tesco Store CANNOT BE RETURNED if the packaging has been opened. This includes:
For health and Safety/hygiene reasons we are unable to give refunds or exchanges on the following products:
Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will be refunded the discounted price paid.
When will I receive my refund?
Please allow up to 14 days to receive your refund.
What happens if the item I have ordered is out of stock?
At the time of the listings all items are in stock and available. Unfortunately in rare instances, we may not be able to fulfil an order. This may occur at busy periods when a lot of people are purchasing the same items. In these instances we will contact you as soon as possible to make you aware of the issue and we will then offer you a full refund with our sincerest apologies.
Where multiple items have been ordered, we will still fulfil the rest of your order.
Can I return my order to my local House of Fraser store?
No, orders purchased on Tesco Direct for House of Fraser cannot be returned to any House of Fraser store.
Can I cancel my order?
Since orders are dispatched promptly, we are unable to cancel orders after you have received your order confirmation email.
If your order has already been sent out, you may still cancel your order under the Consumer Contracts Regulations, and to do so, simply return your order within 14 calendar days marking the returns code on your dispatch note as “c”, Cancelled.
Provided you have notified us on the dispatch note that you wish to cancel your order under the Consumer Contracts Regulations, and the return also meets the terms of our returns and refund policy, you will be entitled to a full refund including delivery charges if applicable.
We are unable to provide a refund of the delivery charges where only part of your order is being cancelled.
You may cancel your contract in respect of the following items provided that it is in its original condition (including the packaging where it forms part of the goods, for example, boxed garments and gift items) and for hygiene or safety reasons have not been worn, opened, assembled or used and any seals on the product remain unbroken: cosmetics, duvets, hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pillows and swimwear. Where an item has a returns swing ticket attached, it must be attached and undamaged upon return.
You cannot cancel your contract in respect of pierced earrings, made to measure/order goods or perishable goods (e.g. foods) unless they are faulty, damaged upon delivery or incorrect. If you wish to return your order outside of the cancellation time period specified above, please refer to our refund policy.
Where you have failed to take reasonable care of the goods, we reserve the right to refund you in full less any amounts due by way of compensation to either repair the goods or to cover any loss.
Talk to House of Fraser directly about their products or an order.
Customer Service Team, Monday to Friday 9am – 5.30pm
Please note: House of Fraser online and in store customer services are unable to help with Tesco purchase enquiries.
Talk to Tesco
If you prefer, you can also talk to Tesco about your order: