Heritage

About us

Heritage Home and Garden have been trading online since 2004 and have a dedicated warehouse with experienced staff to deal with all internet orders. We offer a wide selection of top branded products covering cookware, kitchen, bathroom through to gardening and camping supplies all at great prices.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE Order by 3pm* (Monday-Friday) and collect in store next day
Express delivery £5.95 Order by 3pm (Monday-Friday) for delivery next day
Standard delivery (Small Items) FREE Order by 3pm (Monday-Friday) for delivery within 2-5 days
Standard delivery (Large Items) £4.99 Order by 3pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

Items will be dispatched with either Royal Mail or with our couriers, depending on size and value. We currently use Yodel as our couriers.

Items are shipped Monday to Friday.

Delivery locations and exceptions

We currently deliver to all areas of the UK.

Requirements to sign for delivery

Items that are sent via courier will need a signature.

Missed delivery

In the event of the item not being delivered, a card will be left detailing re-delivery options.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charge for Returns for change of mind are estimated from £3

Charges for returns

If you change your mind about an item and wish to return it, you will be required to pay the return postage charge. We can arrange a collection for you at a charge of £10.

Returns guideline

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: sales.team@heritage-homeandgarden.co.uk

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

  • Phone:01452 729970
  • Mobile01452 729970
  • Our customer services are open from 9am - 5pm, Monday to Friday, excluding bank holidays

    Postal address:
    Heritage
    Unit 26 Brunel Court
    Waterwells Business Park
    Gloucester GL2 2AL

    VAT number: GB736869871

    Talk to Tesco
    If you prefer, you can also talk to Tesco about your order:

    • Phone 0800 323 4050†
    • Mobile 0330 123 4050
    • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
    • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
    • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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