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Can I arrange an exchange for a seller item?
All exchange requests for seller items must be requested through the seller. ....Information for contacting sellers can be found on the Seller directory.........
Can I buy seller items & Tesco items at the same time?
Yes. You can have a mixed basket of seller & Tesco items.
Can I cancel an order bought from a seller?
If your order was bought recently from a seller then you will be able to cancel the order by contacting the seller directly. ........
Can I collect seller items from my local store?
Some seller bought items can be collected from store. ....If this is available then you will be able to choose this during the ordering process. The Confirmation Email will list the collection date for you order.........
Can I place orders for seller products over the phone?
Unfortunately we are unable to offer seller products over the phone at this stage. ....Seller products can only be purchased on the website. ........
Can I return seller items to store?
Unfortunately seller items can not be returned to store. ....The seller must arrange uplift of the item. ........
Can I track my order from the seller?
Unfortunately not all orders have tracking information available. ....If tracking information is available then it will be included with your confirmation email. ........
Do seller items use the same check out as Tesco items?
Yes. Seller items use the same check out process as Tesco direct items. ....Mixed baskets can be taken through the Tesco direct checkout as well.........
How will seller payments show on my bank statement?
Payments for seller items will be processed by Tesco. ....They will show on your bank statement as “............
What are the delivery options for seller items?
Sellers use a variety of differing delivery couriers & methods.....As sellers are directly responsible for deliveries please check the delivery information listed for the seller on the Seller Directory Page.........