Changed your mind?
That’s no problem. We’re happy to offer a full refund on most products, as long as it’s within the relevant cancellation period. See below for more information:
|Perishable goods (inc. fresh flowers); Unsealed items that can't be returned due to health and hygiene reasons (e.g. earrings); and unsealed Data SIMs, CDs, DVDs, Blu-rays, audio, video, and computer software and games.||Cannot be returned|
|Digital Audio Players, Digital Cameras, Photo Frames, Camcorders, Hard Drives, USB Devices, Laptops, Desktops, Netbooks, Tablets, iPad, Kindle, e-Readers, Satellite Navigation Systems and Games Consoles.||14 days from delivery|
|Everything else||28 days from delivery|
To get your refund, just return the item to us, or the relevant Tesco Partner, within the cancellation period for your item (listed above). For details on how to do this, please see below.
Is your item faulty or damaged?
We do our best to make sure everything works perfectly, but if it doesn’t, our customer services team are here to help. You can reach them on 0800 323 4050 (or 0330 123 4050 local rate from a mobile). If your item was sold by one of our Tesco Partners, you’re still protected by our refunds and returns policy. Their contact details are on the Tesco Partner’s help page and on your receipt. Our customer services team will also be happy to help, just give them a call on the number above.
Within 30 days of receipt of the goods you will be offered a full refund, thereafter you may be offered a repair, replacement or partial refund depending on the product and usage.
Having trouble with an electrical item or mobile phone purchased from Tesco?
Please contact the relevant helpline below. If we can't resolve the issue over the phone, we’ll arrange for a repair or replacement. If that’s not possible, we’ll offer you a refund.
|Electrical goods||0800 323 4060
0330 123 4060
|Mon-Sat 9am-8pm, Sun 11am-5pm|
|Mobile Phones||0345 300 6660||Mon-Fri 8am-9pm, Sat 8am-8pm, Sun 10am-6pm|
Returning an item sold by Tesco
In-store - You can take smaller items to any Tesco direct collection or order point. You’ll just need your proof of purchase. Find your nearest store with a Tesco direct desk on our store locator
Collection - If your item came by courier, we can arrange for a courier to collect it. Please call our customer services team on 0800 323 4050 (or 0330 123 4050 local rate from a mobile) to tell us when you’d like it collected.
By post - Books & entertainment items delivered by post can only be returned by post. We’ll pop a free returns label in with your order.
For all returns - Please let us have any original packaging, tabs, labels and accessories and please package all goods securely. Any flat pack items must be fully dismantled before packaging.
If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.
Returning an item sold by a Tesco Partner
Items can be returned directly to the Tesco Partner you purchased from, or smaller items (usually those that can be carried by one person) can also be returned to selected Tesco stores with a direct order point. You are covered by the Tesco returns and refunds policy whether you return your item directly to the Partner or to a Tesco store. If you’re returning a faulty item outside the Partner’s normal return period, please contact the Partner directly.
You can get in touch with the Tesco Partner directly to arrange the return of your item, or if you’d prefer to talk to our customer services team, please call 0800 323 4050 (or 0330 123 4050 at the local rate from a mobile).
When returning items to a Tesco store, please bring your proof of purchase. Items purchased from Tesco Partners can only be returned to stores with a direct order point (not collection point only stores) – use our store locator to find your nearest store.
When returning items, please include any original packaging, tabs, labels and accessories. If returning by post, please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.
If you purchased your item from Tesco, returns are free using one of the above methods. Smaller items purchased from a Tesco Partner can also be returned for free to a Tesco store with a direct order point - use our store locator to find your nearest store. If you change your mind about an order from one of our Tesco Partners, you will need to pay any postal return costs, unless they state otherwise. Most items can be returned by post, but for larger items, the cost will vary depending on the size and the returns service used. Please look on the Tesco Partner’s help page for further information, or check the details on your receipt.
Receiving your refund
We’ll refund your money in the same way you paid for your product.
- By credit or debit card - Your money will go back onto the same card. Allow 3-5 working days for the refund to show in your account.
- By gift card or money card - Your money will go back onto your card.
- By card and Clubcard vouchers - We’ll either put your money back on the card or give you the equivalent value in Clubcard points.
If your item was purchased at an offer price, your refund will be based on that promotional price. Any Clubcard points earned on a returned item will be deducted from your account.
Refund of delivery charges
As long as you're returning all of your order, we'll refund your delivery charge in full. If you're only returning some of your products, the delivery charge will remain.
Your statutory rights
Don’t worry, nothing in this policy affects your statutory rights. The simplest way to return your items is as mentioned above, but you can also tell us you’ve changed your mind by completing and returning this cancellation form.
Last updated 10/01/15
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Frequently asked questions
- How do I check stock at a store?
- How do I return a product?
- How do I cancel my order?
- How do I get a VAT invoice?
- Are there any non-returnable products?
- How do I use Clubcard vouchers and e-coupons?