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Delivery Information
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All you need to know about delivery. From when your order will arrive to how it'll get there.
For many of our products you can choose to collect from a store near you for free - find out more in the section about Click & Collect below - please note free Click & Collect does not apply to products bought from Sellers at Tesco direct. For full details on sellers' delivery information, find your seller in our seller directory and choose ‘help’.
All delivery options and costs, for Tesco and for sellers, will be displayed to you during checkout.
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1. Delivery times & costs
Product type Delivery type Tesco cost Seller's cost Small items (Orders 1 person can carry)
Click & Collect FREE Delivery times and costs for sellers will vary - these will be presented to you before checkout Standard 2-5 day delivery From £3.00 Express next day delivery £5.95 We will call you to arrange delivery FREE Books Standard 2-5 day delivery £1.75 As above Entertainment items Standard 2-5 day delivery Free or £3.00 As above Express next day delivery* £5.95 Large electrical white goods Choose your delivery day From £5.00 As above We will call you to arrange delivery From £19.00 Large furniture items Choose your delivery day £7.95 As above We will call you to arrange delivery £5.00 Other large items (Orders where two delivery people are needed)
We will call you to arrange delivery From £5.00 As above PLEASE NOTE: All Tesco delivery costs are “from” prices except Click & Collect and Premium delivery. Tesco delivery costs are based on the type of delivery you choose and where you live. If you live in any of the following regions your delivery may have a higher cost than the one stated in the table above: Isle of Man, Isles of Scilly, Orkney, Shetland and Western Scottish Islands.
*Only a small range of entertainment products is available for express next day delivery and for Click & Collect.
The full cost of your delivery will be presented to you before check out.
For full details on sellers' delivery information, find your seller in our seller directory and choose ‘help’.
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2. Delivery options
Click & Collect
Order by 3pm (Sunday - Friday) and collect in store after 4pm next day. Ordered on a Saturday? Collect after 4pm on Monday. These timings do not apply to Bank Holidays.
It can take up to 8 working days or more to deliver to some stores in Northern Ireland and outlying parts of the UK mainland, you will be advised of the expected delivery date during the checkout process. This service is not available for large items (including large furniture items and large kitchen appliances).
Standard 2-5 day delivery
We'll deliver within 2-5 working days, except Bank Holidays. Delivery to some postcodes, including Northern Ireland and outlying parts of the UK mainland, may take up to 8 days. You will be advised of the expected delivery date during the checkout process.
Express next day delivery
Order by 3pm (Sunday - Friday) and we'll deliver the next day. If you order on a Saturday, we'll deliver your order the following Monday. These timings do not apply to Bank Holidays. It can take two working days to deliver to some postcodes, including Northern Ireland.
For outlying parts of the UK, we only offer standard delivery and delivery may take up to 8 days, you will be advised of the expected delivery date during the checkout process.
Next day delivery is only available on certain products - if the product you're buying is available for next day delivery, you will be given this option before you place your order.
We will call you - to arrange delivery at your convenience
This option means that you decide when to have your product delivered. We will call you to arrange a delivery date and time that suits you.
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3. Click & Collect
The Click & Collect service means you can have your order delivered to your local store for free. The great thing about it is that you will no longer have to wait in for the delivery of your order - you can collect it in your own time from one of over 1500 stores.
Large items - items that need two people to be delivered - cannot be collected from store.
Please note free Click & Collect does not apply to products bought from Sellers at Tesco, unless otherwise stated by the seller at checkout.
How does it work?
This option will be displayed - where available - on the delivery options page. Some seller products can be collected from store too, you will be shown this option where available.
If you order by 3pm (Sunday - Friday) you can collect in store after 4pm next day. If you order on a Saturday, you can collect after 4pm on Monday. These timings do not apply to Bank Holidays.
It can take up to 8 working days to deliver to some stores in Northern Ireland and remote parts of the UK mainland. You will be advised of the expected delivery date during the checkout process. This service is not available for large items.
We will get in touch to let you know that your product is in store and ready for collection. We will hold products in store for a maximum of 14 days. Orders that are not picked up within 14 days will be returned and you will be refunded automatically.
To find your nearest direct collection store please go to our store locator page.
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4. Home delivery
How are items delivered?
All items are delivered directly to your door.
For larger items we will deliver the item to wherever you want it placed in your home. It would help us if you could measure the room of your choice, as well as any stairs and passageways to make sure the item will fit.
When placing your order please specify delivery instructions, e.g. narrow road. We can unwrap and remove the packaging. Once you are happy we will ask you to check the condition of the goods and sign for delivery. We can carry out light assembly e.g. place sofa up righted, add on castors, all free of charge.
When should I expect my delivery?
Standard delivery
Order by 3pm and we'll deliver within 2-5 working days, except Bank Holidays. Delivery to some postcodes, including Northern Ireland and outlying parts of the UK mainland, may take up to 8 working days. You will be advised of the expected delivery date during the checkout process.
Express delivery
Order by 3pm (Sunday - Friday) and we'll deliver the next day. If you order on a Saturday, we'll deliver your order the following Monday. These timings do not apply to Bank Holidays. Express delivery is not available for some postcodes where it is not possible to deliver the next day, including Northern Ireland and outlying parts of the UK mainland. We only offer standard delivery to these regions and delivery may take up to 8 days. You will be advised of the expected delivery date during the checkout process.
Delivery of large items
For larger items you can normally choose your delivery date when you place your order. For items that are delivered directly by our suppliers, e.g. snooker tables or those which require special installation such as gas cookers, we will not be able to confirm delivery dates when you order - we will call you to arrange delivery at your convenience. Similarly, if you live in Northern Ireland or a more remote part of the UK we will call you to make special delivery arrangements.
We try our utmost to get large items such as furniture, beds, large TVs and large fitness equipment to you within 5-10 days.
We will contact you the day before the delivery by text or by phone to remind you we're coming. For extra convenience, our large furniture item delivery team will try to call you 1-2 hours before delivery. If for any reason we are unavoidably delayed, we will call to let you know.
Delivery of large kitchen appliances
Large kitchen appliances such as washing machines, washer dryers, tumble dryers, fridges, freezers, American style fridge-freezers, cookers, hobs and dishwashers are usually delivered within 2-3 days.
Delivery of entertainment products
The majority of entertainment products are delivered by Royal Mail. High value products are delivered by TNT.
How do I make sure I get next day delivery?
If you place your order using express next day delivery before 3pm Sunday to Friday, your order will be delivered the next day. Please note that orders placed on Saturdays will be delivered Monday. These timings do not apply to Bank Holidays. Please also note that there are certain exceptions for addresses in Northern Ireland and remote locations.
Next day delivery is only available on certain products - if the product you're buying is eligible for next day delivery, you will be given this option before you place your order.
What should I do if I have not heard from the courier?
Small items
Once you have placed your order, we will only contact you if there is a problem with your small item delivery.
You can check the status of your order at any time - just log on to “My account” and go to “View direct orders”.
Large items
For delivery of larger items, such as furniture, beds, washing machines and large screen TVs, you will be contacted the day before the delivery by text or by phone to remind you we're coming. If for any reason we are unavoidably delayed, we will get in touch to let you know.
If our delivery partner has not been in touch with you the day before your expected delivery date please contact customer services on 0845 600 44 11.
What happens if I am not in for a delivery?
Small items
For small item deliveries we will try to leave the item with a neighbour or in a secure place and drop a card through the door to let you know where we've left it. However, if we can't deliver the item, the card will indicate we called. Please follow the instructions on the card to re-arrange delivery.
For security or legal reasons certain products must be signed for by an adult, 18 years or older. We will tell you this when you order.
Unfortunately you cannot collect goods from our local delivery depots - all goods are for delivery to the home or other specified location at the time of order.
Large items
If you are not going to be in for your arranged delivery, you need to call customer services on 0845 600 44 11 to re-arrange.
All two men delivered products need to be signed for by an adult, 18 years or older. We will tell you this when you order.
Unfortunately you cannot collect goods from our local delivery depots - all goods are for delivery to the home or other specified locations at the time of order.
What should I do if my delivery is late?
We try our very best to let our customers of any potential delay as soon as possible.
Unfortunately, delays can happen which are often beyond our control. If this means your order cannot be delivered on the confirmed delivery date, we will let you know as soon as we know of any delay. Please check the confirmed delivery date on your order confirmation and ensure you have not received any further emails or text messages from us with updates on the progress of your order.
How can I track my order?
We will let you let what's happening with your order by email and on the website. To find out the latest status of your order online log on to “My account” and go to “View direct orders”. Please note that our customer services team don't have a more specific time of arrival for any order.
We will let you know if anything changes with your order via email, text or phone. So it's really important that your contact details are up to date on your Tesco account.
Who can sign for the delivery?
If required, anyone in the household over the age of 18 may sign for deliveries from Tesco.
More about your home delivery
Please note that by placing an order you are authorising us to accept signature from another person on your behalf if you need to sign for a product but aren't in at the time of delivery.
For products that do not require a signature at delivery you may be able to give instructions explaining if and where you would like the product to be left if no one is present at the time of delivery, such as with a neighbour.
We may use third party delivery companies which may, at their discretion, leave a product in a safe place if no one is present at the time of delivery. In these circumstances the third party delivery company will put a card through your letterbox explaining where it has left the product.
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5. Frequently asked questions
Do you offer international delivery?
Unfortunately, at this time, we do not deliver to international addresses.
Can I order from an international location?
Yes. You can place an order from outside the UK, but the order must be delivered to a UK delivery address.
Do you deliver BFPO?
Unfortunately, at this time, we do not deliver to BFPO addresses.
Do you deliver to businesses?
Yes, Tesco will certainly deliver to business addresses. However, our products are for personal use only and we are not responsible for any loss a business may encounter having used them. Please see our terms and conditions.
Why can you not deliver to my address?
If a delivery address is not listed on our site, then we will be unable to deliver to it. There are a number of possible reasons why we'll be unable to deliver to your address:
- Your home may be in an area of the UK that is not served by our online delivery service.
- Your delivery address may not have a fully registered Royal Mail postcode. This could happen if you live in a newly built house or flat. You need to contact Royal Mail is this is the case. Alternatively you can choose Click & Collect and have the product delivered to your nearest Tesco collection store.
- The address you are shopping with has been suspended from our home shopping service. If you believe that your address has been mistakenly suspended from our home shopping service, please contact our customer service department on 0845 600 44 11.
How will I be contacted?
When delivering to your home we will text you the day before delivery to remind you that your order will be arriving the next day.
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6. Installation and scrap removal
Disposal and installation services for large domestic appliances
Installation, disconnection and scrap removal services are available on selected product ranges. If you want any of these services, you must order them at the same time as ordering the appliance itself. These services cannot be added once you have completed your order. If you forget to include them in your basket and want to buy them, you'll need to cancel the order and start again. You'll need to wait half an hour before cancelling your order.
For the items listed below, there's no need to worry about arranging a separate installation as our qualified engineers can do this for you if you include it in your order. Please note that we are not able to remove or install built-in appliances or appliances that are hard wired. Other conditions apply - see below. We can also dispose of your old appliances in an environmentally friendly way if you choose the scrap removal services in your order. All our charges are listed below.
Disconnecting an old appliance and connecting a new one - cookers only
For electric and registered gas cookers we can offer you a full installation & disconnection service. We cannot install or remove built-in appliances and we can't carry out any remedial plumbing or electrical work. Our team can only install into pre-prepared locations and within one metre of existing utility positions.
Disconnection & installation charge* Removal charge Electric cooker £58.23 £7.34 The qualified installer can disconnect your old cooker and connect the new one to a suitable existing supply. Gas cooker £68.51 £7.34 The qualified installer can disconnect your old appliance and connect the new one to a suitable existing gas point providing the point conforms to current gas safety legislation and installation standards. Range & dual fuel cookers £68.51 £7.34 The qualified installer can disconnect your old appliance and connect the new one to a suitable existing electricity supply and gas point providing the point conforms to current gas safety legislation and installation standards. Installation only - any other kitchen appliances
For specific white goods where an installation-only service is available, please disconnect your old appliance before we arrive.
Installation charge Removal charge Tumble dryer (condensing only) £12.23 £7.34 Standard fridge / freezer £12.23 £7.34 Washing machine / dishwashers £19.57 £7.34 Prices are VAT reduced which are calculated at basket.
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7. Additional information
Some deliveries to postcodes, such as the more remote locations and offshore islands take slightly longer, but we will let you know shortly after ordering.
Choosing an installation service may also mean that your delivery takes slightly longer as we will arrange an engineer for you.
We may restrict other postcodes at our discretion.
We are currently conducting a trial for delivery of a selected number of products to the Scilly Isles, Isle of Man and Scottish Islands. Delivery to these postcodes may be slower than normal and may incur an extra delivery charge.
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8. Entertainment orders
Where is my Entertainment Order?
To make sure your most wanted entertainment gifts arrive in plenty of time, we've made some improvements to our entertainment delivery options:
Delivery for DVD, Blu-ray, CD and Games Software
You will be able to see the expected delivery day at basket, checkout, confirmation pages online and order confirmation email. You also don't need to be in to sign for your delivery.
If you have not received your order 10 days after your expected delivery date, please contact our customer services team on 0845 600 4411.
Delivery for Games Consoles and Games Accessories
As per usual, Games Consoles and Games accessories are available for standard free 2 - 5 day delivery. Furthermore some selected items are also available for express next day delivery. Check out the full delivery options here.
These items are also available for Click and Collect which means you can have your order delivered to your local store for free. The great thing about it is that you will no longer have to wait in for the delivery of your order - you can collect it in your own time from one of over 1500 stores.
Entertainment pre-orders
Providing that all pre-orders are placed at least three days before the release date, we will try to deliver it on the day of release.
