Delivery Information

All you need to know about home delivery and Click+Collect - from when your order will arrive to how it'll get there.

You will only pay one Tesco direct delivery charge, no matter how many items you order. The charge will be based on highest individual delivery cost for the items in your order. The cost of your delivery will be shown during checkout, before you complete your payment details.

Our Tesco Partners offer different delivery options, and for many that includes the free Click+Collect option of delivering your purchases to a nearby store. You’ll be able to see their delivery options and costs on the product page, during checkout, and in their details in the Tesco Partner Directory.

Tesco delivery times & costs

Free delivery for Delivery Saver customers

If you’ve signed up to Tesco Delivery Saver, you also get free delivery on any direct orders over £10 by using eCoupon code TDR-GRYF (excludes items bought from Tesco Partners)

Small items
Click+Collect FREE Order by 5pm*(Sunday-Friday) and collect in store after 3pm next day (*order by 3pm for a few items, this will be shown on the product page)
Standard delivery £3.00 Standard delivery usually 2-5 days
Pick a date delivery £5.95 Choose your delivery date at checkout, order by 5pm (Sunday-Friday) for next day delivery
Express delivery £5.95 Order by 3pm (Monday-Friday) for next day delivery on items delivered direct from our supplier (this will be stated on the product page)**
Books, DVDs & Gaming
Click+Collect FREE Order by 5pm (Sunday-Friday) and collect in store after 3pm next day
Standard delivery FREE Standard delivery usually 2-5 days by post
Large kitchen appliances
Standard delivery FREE Our supplier will contact you within 2 working days to confirm delivery date
Other Large items
Standard delivery £7.95 You can choose your delivery date at the checkout, or our supplier will contact you within 2 working days to confirm delivery date

**Some items are delivered direct from a supplier using their preferred delivery method – usually a courier, or occasionally their own delivery team.

Click+Collect

With our free Click+Collect service, you can order your items online at Tesco direct, then collect them from a nearby Tesco store, from an Extra to an Express. Your order can be ready to pick up the very next day, but if you can’t make it in that quickly, no problem, we’ll hold it for you for up to 14 days. All of which means you can collect at a time and place that suits you best.

Many of our approved Tesco Partners offer the free Click+Collect option of delivering your purchases to store. The delivery options available will be shown on the individual product pages and in the checkout.

Please note, some items are excluded from this service, for example, large items that need two people to deliver them can’t be collected from a store.

How does it work?

If Click+Collect is available, this will be displayed on the product details page and at checkout.

If you order by 5pm (Sunday - Friday) you can collect in store after 3pm next day, or on your chosen day. If you order on a Saturday, you can collect after 3pm on Monday (excluding bank holidays).

Delivery to Northern Ireland and most of the Highlands & Islands* takes 2 days; Isle of Man and Isles of Scilly takes 3 days. Orkney, Outer Hebrides, Shetland and some parts of the Highlands & Islands* can take up to 8 days to deliver.

* Delivery to the following Highlands & Islands postcodes takes up to 8 days – IV50, IV54, KA27, KA28, PA38, PA42-78, and PH41-48.

We will email or text to let you know your order has arrived in store and is ready to collect. Please bring proof of ID and a copy of your confirmation email when you collect your order. We will hold any products in store for a maximum of 14 days. Orders not picked up within 14 days will be returned and you will be refunded automatically.

Please note, free Click+Collect does not apply to books or entertainment pre-order products.

To find your nearest direct collection store please go to our store locator page.

Home delivery

All items are delivered directly to your door.

Small item delivery

Standard delivery

Items are usually delivered within 2-5 working days, except bank holidays. You will be given the expected delivery date during checkout, and we’ll also state if the delivery will need to be signed for. Delivery usually takes place from 7am - 7pm. We'll contact you to confirm the delivery.

Books, DVDs, and video games are delivered within 2-5 working days, except bank holidays. Delivery is usually via post, which does not need to be signed for. Larger deliveries may be by courier. If you order a ‘pre-order’ item at least three days before the release date, we will try to deliver it on the day of release.

Pick a date and Express delivery

For ‘pick a date’ deliveries, you can choose your delivery date at the checkout. Order by 5pm (Sunday - Friday) and we'll deliver the next day. If you order on a Saturday, we'll deliver your order the following Monday, excluding bank holidays. Some items need to be ordered by 3pm for next day delivery– as shown on the product detail page. Some deliveries need to be signed for by an adult - we’ll show this at checkout.

Outlying areas

Delivery to Northern Ireland and most of the Highlands & Islands* takes 2 days; Isle of Man and Isles of Scilly takes 3 days. Orkney, Outer Hebrides, Shetland and some parts of the Highlands & Islands* can take up to 8 days to deliver.

* Delivery to the following Highlands & Islands postcodes take up to 8 days – IV50, IV54, KA27, KA28, PA38, PA42-78, and PH41-48.

Unfortunately we do not deliver to BFPO addresses.

What if I’m not in for the delivery?

If you are not in when we deliver, we will try to leave the order with a neighbour or in a secure place and drop a card through the door to let you know where we've left it. However, if we can't deliver the item, the card will indicate we called. Please follow the instructions on the card to re-arrange delivery.

For security or legal reasons certain products must be signed for by an adult, 18 years or older. We will tell you this when you order.

Large item delivery

For larger items we will deliver the item to wherever you want it placed in your home. It would help us if you could measure the room of your choice, as well as any stairs and passageways to make sure the item will fit.

When placing your order please specify delivery instructions, e.g. narrow road. We can unwrap and remove the packaging. Once you are happy we will ask you to check the condition of the goods and sign for delivery. We can carry out light assembly e.g. place sofa up righted, and add on castors, all free of charge.

For larger items you can either choose your delivery date when you place your order, or our supplier will contact you within two working days to confirm a delivery date. Delivery timings will be shown before checkout.

We will contact you the day before the delivery by text or by phone to remind you we're coming. For extra convenience, our large furniture item delivery team will try to call you 1-2 hours before delivery. If for any reason we are unavoidably delayed, we will call to let you know. All two men delivered products need to be signed for by an adult, 18 years or older.

If you are not going to be in for your arranged delivery, you need to call Customer Services on 0800 323 4050 (0330 123 4050 charged at local rate from a mobile*) to re-arrange. If our delivery partner has not been in touch with you the day before your expected delivery date please contact Customer Services.

How can I track my order?

We will let you let what's happening with your order by email and on the website. To find out the latest status of your order online log on to “My account” and go to “View direct orders”. Please note that our customer services team don't have a more specific time of arrival for any order.

We will let you know if anything changes with your order via email, text or phone. So it's really important that your contact details are up to date on your Tesco account.

What should I do if my delivery is late?

We try our very best to let our customers know of any potential delay as soon as possible.

Unfortunately, delays can happen which are often beyond our control. If this means your order cannot be delivered on the confirmed delivery date, we will let you know as soon as we know of any delay. Please check the confirmed delivery date on your order confirmation and ensure you have not received any further emails or text messages from us with updates on the progress of your order.

International and BFPO addresses

You can place an order from outside the UK, but the order must be delivered to a UK delivery address. Unfortunately, at this time, we do not deliver to BFPO or international addresses.

Do you deliver to businesses?

Tesco will certainly deliver to business addresses. However, our products are for personal use only and we are not responsible for any loss a business may encounter having used them. Please see our terms and conditions page.

Why can you not deliver to my address?

If a delivery address is not listed on our site, then we will be unable to deliver to it. There are a number of possible reasons why we'll be unable to deliver to your address:

  • Your home may be in an area of the UK that is not served by our online delivery service.
  • Your delivery address may not have a fully registered Royal Mail postcode. This could happen if you live in a newly built house or flat. You need to contact Royal Mail is this is the case. Alternatively you can choose Click+Collect and have the product delivered to your nearest Tesco collection store.
  • The address you are shopping with has been suspended from our home shopping service. If you believe that your address has been mistakenly suspended from our home shopping service, please contact our Customer Services on 0800 323 4050 (0330 123 4050 charged at local rate from a mobile*)

More about your home delivery

Please note, by placing an order you are authorising us to accept signature from another person on your behalf, in case you’re not in when a delivery that requires a signature is delivered. If required, anyone in the household over the age of 18 can sign for deliveries from Tesco.

For products that do not require a signature at delivery you may be able to give instructions explaining if and where you would like the product to be left if no one is present at the time of delivery, such as with a neighbour.

We may use third party delivery companies which may, at their discretion, leave a product in a safe place if no one is present at the time of delivery. In these circumstances the third party delivery company will put a card through your letterbox explaining where it has left the product.

Installation and scrap removal

Disposal and installation services for large domestic appliances

Installation, disconnection and scrap removal services are available on selected product ranges. If you want any of these services, you must order them at the same time as ordering the appliance itself. These services cannot be added once you have completed your order. If you forget to include them in your basket and want to buy them, you'll need to cancel the order and start again. You'll need to wait half an hour before cancelling your order.

For the items listed below, there's no need to worry about arranging a separate installation as our qualified engineers can do this for you if you include it in your order. Please note that we are not able to remove or install built-in appliances or appliances that are hard wired. Other conditions apply - see below. We can also dispose of your old appliances in an environmentally friendly way if you choose the scrap removal services in your order. All our charges are listed below.

Disconnecting an old appliance and connecting a new one - cookers only

For electric and registered gas cookers we can offer you a full installation & disconnection service. We cannot install or remove built-in appliances and we can't carry out any remedial plumbing or electrical work. Our team can only install into pre-prepared locations and within one metre of existing utility positions.

Electric cooker
Disconnection & installation charge* £59.99
Removal Charge £9.99
Gas cooker
Disconnection & installation charge* £69.99
Removal Charge £9.99
Range & dual fuel cookers
Disconnection & installation charge* £69.99
Removal Charge £9.99
*The qualified installer can disconnect your old appliance and connect the new one to a suitable existing electricity supply and gas point providing the point conforms to current gas safety legislation and installation standards

Installation only - any other kitchen appliances

For specific white goods where an installation-only service is available, please disconnect your old appliance before we arrive.

Tumble dryer (condensing only)
Installation charge £9.99
Removal Charge £9.99
Connect to existing fittings within 1 metre and test
Standard fridge / freezer
Installation charge £9.99
Removal Charge £9.99
Connect to existing fittings within 1 metre and test
Washing machine / dishwashers
Installation charge £19.99
Removal Charge £9.99
Removal of transit brackets Connect to existing fittings within 1 metre and test.

Removal of Old Appliance

This service is available for home domestic appliances only - it does not apply to professional units.
Please make sure you buy ‘scrap removal’ for each item you wish to have removed. It must also be for the same type of item as the one being delivered, for example, a washing machine can be collected when a washing machine is being delivered. If you have ordered an upright fridge-freezer, we can collect an under-counter fridge and an under-counter freezer.
You must let us know if the item to be collected is larger than the new item being delivered.

Removal of Old Appliance
Removal Charge £9.99
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