All you need to know about home delivery and Click & Collect - from when your order will arrive to how it'll get there.
Delivery and returns policies vary by seller – full details can be found by clicking ‘help’ for your chosen seller in our Seller directory.
Available delivery options, and costs for Tesco and for sellers, will be shown on the product pages and during checkout.
1. Tesco delivery times & costs
Product type Delivery service Cost Delivery times Small items Click & Collect FREE Order by 3pm (Sunday-Friday) and collect in store next day Standard delivery £3.00 Standard delivery usually 2-5 days Express delivery £5.95 Order by 3pm* (Sunday-Friday) for next day delivery Books, DVDs & Gaming Standard delivery FREE Standard delivery usually 2-5 days by post Large kitchen appliances Standard delivery FREE Our supplier will contact you within 2 working days to confirm delivery date Other Large items Standard delivery £7.95 You can choose your delivery date at the checkout, or our supplier will contact you within 2 working days to confirm delivery date
*Some items need to be ordered by 1pm for next day delivery – details shown on individual product pages.
You will only pay one Tesco direct delivery charge, no matter how many items you order. The charge will be based on highest individual delivery cost for the items in your order. The cost of your delivery will be shown during checkout, before you complete your payment details.
- Back to top
2. Click & Collect
The Click & Collect service means you can have your order delivered to your local store for free. The great thing about it is that you will no longer have to wait in for the delivery of your order - you can collect it in your own time from one of over 1600 stores.
Large items - items that need two people to be delivered cannot be collected from store.
Please note free Click & Collect does not apply to products bought from Sellers at Tesco, unless otherwise stated by the seller at checkout.
How does it work?
This option will be displayed, where available, on the product details page and checkout.
If you order by 3pm (Sunday - Friday) you can collect in store after 4pm next day. If you order on a Saturday, you can collect after 4pm on Monday. These timings do not apply to Bank Holidays.
Delivery to some postcodes, including Northern Ireland, may take a little longer. Outlying parts of the UK may take up to 8 working days. You will be advised of the expected delivery date during checkout.
We will email or text to let you know that your product is in store and ready for collection. We will hold products in store for a maximum of 14 days. Orders that are not picked up within 14 days will be returned and you will be refunded automatically.
To find your nearest direct collection store please go to our store locator page.
- Back to top
3. Home delivery
All items are delivered directly to your door.
Sometimes it takes longer to deliver items to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands.
Small items – standard delivery
Items are usually delivered within 2-5 working days, except bank holidays. You will be given the expected delivery date during checkout . Delivery usually takes place from 7am - 7pm. We'll contact you to confirm the delivery.
Books, DVDs, and video games are delivered within 2-5 working days, except bank holidays. Delivery is usually via post, except for larger deliveries which will be done by courier.
Delivery to some postcodes, including Northern Ireland, may take a little longer. Outlying parts of the UK may take up to 8 working days.
Small items – express delivery
Order by 3pm (Sunday - Friday) and we'll deliver the next day. If you order on a Saturday, we'll deliver your order the following Monday, excluding bank holidays. Some items need to be ordered by 1pm for next day delivery– as shown on the product detail page. All ‘next day’ deliveries will need to be signed for by an adult.
Delivery to some postcodes, including Northern Ireland and outlying parts of the UK mainland, will take longer as a ‘next day’ service is not available for all areas. You will be advised of the expected delivery date during the checkout process.
For larger items we will deliver the item to wherever you want it placed in your home. It would help us if you could measure the room of your choice, as well as any stairs and passageways to make sure the item will fit.
When placing your order please specify delivery instructions, e.g. narrow road. We can unwrap and remove the packaging. Once you are happy we will ask you to check the condition of the goods and sign for delivery. We can carry out light assembly e.g. place sofa up righted, and add on castors, all free of charge.
For larger items you can either choose your delivery date when you place your order, or our supplier will contact you within two working days to confirm a delivery date. Delivery timings will be shown before checkout.
We will contact you the day before the delivery by text or by phone to remind you we're coming. For extra convenience, our large furniture item delivery team will try to call you 1-2 hours before delivery. If for any reason we are unavoidably delayed, we will call to let you know.
What should I do if I have not heard from the courier?
You can check the status of your order at any time - just log on to My account and go to “View direct orders”.
For most orders our courier will contact you to confirm delivery.
There is no tracking available for deliveries sent by post.
For delivery of larger items, such as furniture, beds, washing machines and large screen TVs, you will be contacted before the delivery by text or by phone to remind you we're coming. If for any reason we are unavoidably delayed, we will get in touch to let you know.
If our delivery partner has not been in touch with you the day before your expected delivery date please contact Customer Services on 0800 323 4050 (0330 123 4050 charged at local rate from a mobile*).
What happens if I am not in for a delivery?
For small item deliveries we will try to leave the item with a neighbour or in a secure place and drop a card through the door to let you know where we've left it. However, if we can't deliver the item, the card will indicate we called. Please follow the instructions on the card to re-arrange delivery.
For security or legal reasons certain products must be signed for by an adult, 18 years or older. We will tell you this when you order.
Unfortunately you cannot collect goods from our local delivery depots - all goods are for delivery to the home or other specified location at the time of order.
If you are not going to be in for your arranged delivery, you need to call Customer Services on0800 323 4050 (0330 123 4050 charged at local rate from a mobile*) to re-arrange.
All two men delivered products need to be signed for by an adult, 18 years or older.
Unfortunately you cannot collect goods from our local delivery depots - all goods are for delivery to the home or other specified locations at the time of order.
What should I do if my delivery is late?
We try our very best to let our customers of any potential delay as soon as possible.
Unfortunately, delays can happen which are often beyond our control. If this means your order cannot be delivered on the confirmed delivery date, we will let you know as soon as we know of any delay. Please check the confirmed delivery date on your order confirmation and ensure you have not received any further emails or text messages from us with updates on the progress of your order.
How can I track my order?
We will let you let what's happening with your order by email and on the website. To find out the latest status of your order online log on to “My account” and go to “View direct orders”. Please note that our customer services team don't have a more specific time of arrival for any order.
We will let you know if anything changes with your order via email, text or phone. So it's really important that your contact details are up to date on your Tesco account.
Who can sign for the delivery?
If required, anyone in the household over the age of 18 may sign for deliveries from Tesco.
More about your home delivery
Please note that by placing an order you are authorising us to accept signature from another person on your behalf if you need to sign for a product but aren't in at the time of delivery.
For products that do not require a signature at delivery you may be able to give instructions explaining if and where you would like the product to be left if no one is present at the time of delivery, such as with a neighbour.
We may use third party delivery companies which may, at their discretion, leave a product in a safe place if no one is present at the time of delivery. In these circumstances the third party delivery company will put a card through your letterbox explaining where it has left the product.
- Back to top
4. Frequently asked questions
Do you offer international delivery?
Unfortunately, at this time, we do not deliver to international addresses.
Can I order from an international location?
Yes. You can place an order from outside the UK, but the order must be delivered to a UK delivery address.
Do you deliver BFPO?
Unfortunately, at this time, we do not deliver to BFPO addresses.
Do you deliver to businesses?
Yes, Tesco will certainly deliver to business addresses. However, our products are for personal use only and we are not responsible for any loss a business may encounter having used them. Please see our terms and conditions.
Why can you not deliver to my address?
If a delivery address is not listed on our site, then we will be unable to deliver to it. There are a number of possible reasons why we'll be unable to deliver to your address:
- Your home may be in an area of the UK that is not served by our online delivery service.
- Your delivery address may not have a fully registered Royal Mail postcode. This could happen if you live in a newly built house or flat. You need to contact Royal Mail is this is the case. Alternatively you can choose Click & Collect and have the product delivered to your nearest Tesco collection store.
- The address you are shopping with has been suspended from our home shopping service. If you believe that your address has been mistakenly suspended from our home shopping service, please contact our Customer Services on 0800 323 4050 (0330 123 4050 charged at local rate from a mobile*)
- Back to top
5. Installation and scrap removal
Disposal and installation services for large domestic appliances
Installation, disconnection and scrap removal services are available on selected product ranges. If you want any of these services, you must order them at the same time as ordering the appliance itself. These services cannot be added once you have completed your order. If you forget to include them in your basket and want to buy them, you'll need to cancel the order and start again. You'll need to wait half an hour before cancelling your order.
For the items listed below, there's no need to worry about arranging a separate installation as our qualified engineers can do this for you if you include it in your order. Please note that we are not able to remove or install built-in appliances or appliances that are hard wired. Other conditions apply - see below. We can also dispose of your old appliances in an environmentally friendly way if you choose the scrap removal services in your order. All our charges are listed below.
Disconnecting an old appliance and connecting a new one - cookers only
For electric and registered gas cookers we can offer you a full installation & disconnection service. We cannot install or remove built-in appliances and we can't carry out any remedial plumbing or electrical work. Our team can only install into pre-prepared locations and within one metre of existing utility positions.
Product Disconnection & installation charge* Removal charge Service Description Electric cooker £59.99 £9.99 The qualified installer can disconnect your old cooker and connect the new one to a suitable existing supply. Gas cooker £69.99 £9.99 The qualified installer can disconnect your old appliance and connect the new one to a suitable existing gas point providing the point conforms to current gas safety legislation and installation standards. Range & dual fuel cookers £69.99 £9.99 The qualified installer can disconnect your old appliance and connect the new one to a suitable existing electricity supply and gas point providing the point conforms to current gas safety legislation and installation standards.
Installation only - any other kitchen appliances
For specific white goods where an installation-only service is available, please disconnect your old appliance before we arrive.
Product Installation charge Removal charge Service Description Tumble dryer (condensing only) £9.99 £9.99 Connect to existing fittings within 1 metre and test Standard fridge / freezer £9.99 £9.99 Connect to existing fittings within 1 metre and test Washing machine / dishwashers £19.99 £9.99 Removal of transit brackets Connect to existing fittings within 1 metre and test.
Removal of Old Appliance
We can arrange for the removal and environmentally safe disposal of your old kitchen appliance at the same time that we deliver your new one.
Removal charge Service Description £9.99 This service is available for home domestic appliances only - it does not apply to professional units. Please make sure you buy ‘scrap removal’ for each item you wish to have removed. It must also be for the same type of item as the one being delivered, for example, a washing machine can be collected when a washing machine is being delivered. If you have ordered an upright fridge-freezer, we can collect an under-counter fridge and an under-counter freezer. You must let us know if the item to be collected is larger than the new item being delivered.
- Back to top
6. Entertainment orders
Where is my Entertainment Order?
To make sure your most wanted entertainment gifts arrive in plenty of time, we've made some improvements to our entertainment delivery options:
Delivery for DVD, Blu-ray, CD and Games Software
You will be able to see the expected delivery day during checkout. You also don't need to be in to sign for your delivery.
If you have not received your order 10 days after your expected delivery date, please contact our Customer Services on 0800 323 4050 (0330 123 4050 charged at local rate from a mobile*).
Delivery for Games Consoles and Games Accessories
Games Consoles and Games accessories are available for standard free 2 - 5 day delivery, selected items are also available for express next day delivery.
These items are also available for Click and Collect which means you can have your order delivered to your local store for free. The great thing about it is that you will no longer have to wait in for the delivery of your order - you can collect it in your own time from one of over 1600 stores.
Providing that all pre-orders are placed at least three days before the release date, we will try to deliver it on the day of release.
*0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator.Calls may be recorded.