Delivery Information

All you need to know about home delivery and Click+Collect - from when your order will arrive to how it'll get there.

If you are shopping for Tesco products, you will only pay one Tesco direct delivery charge, no matter how many items you order. The charge will be based on highest individual delivery cost for the items in your order (except for the Delivery with your groceries option). The cost of your delivery will be shown during checkout, before you complete your payment details.

Uniform Embroidery Service items are embroidered to order and delivered separately, with a separate delivery charge of £3. If your order contains a Uniform Embroidery Service item and other items, it will attract two delivery charges.

Our Tesco Partners offer their own delivery options, and for many this includes Click+Collect delivery to a Tesco store. You’ll be able to see each Tesco Partner's delivery options and costs on their product pages, during checkout, and in their details in the Tesco Partner Directory.

Christmas Last Order Dates

To get your delivery in time for Christmas, please place your order by 5pm 18th December for Standard Delivery, or 5pm 22nd December for next day Click+Collect or Express Delivery. These cut off times and dates may vary for some items, and for some of our approved Tesco Partners, and any variations will be displayed on the individual product pages and at checkout.

Tesco delivery times & costs

The cost of the chosen delivery option will automatically be removed at the online checkout. If you would like more information about Delivery Saver or to sign up to the service please visit tesco.com/deliverysaver

Small items & clothing
Click+Collect Free Order by 5pm (Sunday-Friday) and collect in store after 3pm the next day (excluding bank holidays). For some items you will need to order by 3pm for next day collection. This will be shown on the product page.
Home Delivery - Standard Delivery £3.00 Standard delivery usually 2-5 working days.*
Home Delivery - Pick a Date Delivery £5.95 Choose your delivery date at checkout, order by 5pm (Sunday-Friday) for next day delivery.
Home Delivery - Express Delivery £5.95 Order by 3pm (Monday-Friday) for next day delivery excluding bank holidays on items delivered direct from our supplier (this will be stated on the product page)**
Books, DVDs & Gaming
Click+Collect FREE Order by 5pm (Sunday-Friday) and collect in store after 3pm the next day (excluding bank holidays).
Home Delivery - Standard Delivery FREE Standard delivery usually 2-5 working days by post.
Large kitchen appliances
Home Delivery - Standard Delivery FREE Our supplier will contact you within 2 working days to confirm delivery date.
Other Large items
Home Delivery - Standard Delivery £7.95 You can choose your delivery date at the checkout, or our supplier will contact you within 2 working days to confirm delivery date.
Fresh Flowers
Home Delivery - Pick a date Delivery FREE You can choose your delivery date at the checkout, order by 5pm (Sunday-Saturday) for next day delivery excluding bank holidays***.
Uniform Embroidery Service
Home Delivery £3.00 Our Uniform Embroidery Service items are embroidered to order and delivered within 14 days from the date of order. Please note that delivery timings may vary between June and October. You will be advised of this when you place your order.

*Delivery to Northern Ireland and most of the Highlands & Islands takes longer. For further details, please see the Click+Collect or Home Delivery section below depending on which type of delivery you are looking at.

**Some items are delivered direct from a supplier using their preferred delivery method – usually a courier, or occasionally their own delivery team.

***Please note: So that our flowers arrive in the appropriate condition we are unable to deliver flowers to the following postcodes: IM1-IM99,TR21-TR24,AB1-AB99,BT1-BT99,DD8-DD11,IV1-IV63,KW1-KW17,PA20-PA78,PH5-PH5,PH19-PH49,HS1-HS9,KA27-KA28,ZE1-ZE3

Click+Collect

With our next day Click+Collect service, you can place an order online at Tesco direct and collect it from any Tesco store you choose, from an Extra to an Express (other than Glasgow Airport Express). Your order can be ready to pick up the very next day, but we’ll hold it for you for up to 14 days. It's an option that allows you to pick up your Tesco direct order at a time and location that's convenient to you.

Many of our approved Tesco Partners offer Click+Collect delivery. The delivery options available from the Tesco Partners will be shown on the individual product pages and at checkout.

How does it work?

If Click+Collect is available, this will be displayed on the product details page and at checkout.

If you order by 5pm (Sunday - Friday) you can collect in store after 3pm the next day (excluding bank holidays), or on your chosen day. If you order by 5pm on a Saturday, you can collect after 3pm on Monday (excluding bank holidays). Note, timings from approved Tesco Partners may vary.

Please note that some items delivered directly from our suppliers will have an earlier order cut off time of 3pm - this will be displayed on the product details page and at checkout.

Delivery to Northern Ireland and most of the Highlands & Islands* takes 2 days; Isle of Man and Isles of Scilly takes 3 days. Orkney, Outer Hebrides, Shetland and some parts of the Highlands & Islands* can take up to 8 days to deliver. * Delivery to the following Highlands & Islands postcodes takes up to 8 days – IV50, IV54, KA27, KA28, PA38, PA42-78, and PH41-48.

We will email or text to let you know your order has arrived in store and is ready to collect. Please bring proof of ID and a copy of your confirmation email when you collect your order. We will hold any products in store for a maximum of 14 days. Orders not picked up within 14 days will be returned and you will be refunded automatically.

To find your nearest direct collection store please go to our store locator page.

Home delivery

All items are delivered directly to your door.

Small item delivery

Standard delivery

Items are usually delivered within 2-5 working days from the date you place your order, (a working day is any day except Saturdays, Sundays and bank holidays). You will be given the expected delivery date during checkout, and we’ll also state if the delivery will need to be signed for. Delivery usually takes place from 7am - 7pm. We'll contact you to confirm the delivery.

Books, DVDs, and video games are delivered within 2-5 working days from the date you place your order, (a working day is any day except Saturdays, Sundays and bank holidays). Delivery is usually via post, which does not need to be signed for. Larger deliveries may be by courier. If you order a ‘pre-order’ item at least three days before the release date, we will try to deliver it on the day of release.

Pick a date and Express delivery

For ‘pick a date’ deliveries, you can choose your delivery date at the checkout. Order by 5pm (Sunday - Friday) and we'll deliver the next day excluding bank holidays. If you order on a Saturday, we'll deliver your order the following Monday, excluding bank holidays. Some items need to be ordered by 3pm for next day delivery – as shown on the product detail page.

For express delivery, order by 3pm for next day delivery on items delivered direct from our supplier. Some deliveries need to be signed for by an adult - we’ll show this at checkout.

Outlying areas

Delivery to Northern Ireland and most of the Highlands & Islands* takes 2 days from the date you place your order; Isle of Man and Isles of Scilly takes 3 days from the date you place your order. Orkney, Outer Hebrides, Shetland and some parts of the Highlands & Islands* and to some postcodes in the Channel Islands can take up to 8 days from the date you place your order to deliver.

* Delivery to the following Highlands & Islands postcodes take up to 8 days from the date you place your order – IV50, IV54, KA27, KA28, PA38, PA42-78, and PH41-48.

Tesco are pleased to inform you that we are now able to deliver to British Forces Post Office locations around the globe. Please see the British Forces Delivery Information Page for more information.

What if I’m not in for the delivery?

If you are not in when we deliver, we will try to leave the order with a neighbour or in a secure place and drop a card through the door to let you know where we've left it. Third party delivery companies we use may at their discretion also do this. However, if we can't deliver the item, the card will indicate we called. Please follow the instructions on the card to re-arrange delivery.

For security or legal reasons certain products must be signed for by an adult, 18 years or older. We will tell you this when you order.

Large item delivery

For larger items we will deliver the item to wherever you want it placed in your home. It would help us if you could measure the room of your choice, as well as any stairs and passageways to make sure the item will fit.

When placing your order please specify delivery instructions, e.g. narrow road. We can unwrap and remove the packaging. Once you are happy we will ask you to check the condition of the goods and sign for delivery. We can carry out light assembly e.g. place sofa upright, and add on castors, all free of charge.

For larger items you can either choose your delivery date when you place your order, or our supplier will contact you within two working days to confirm a delivery date. Delivery timings will be shown before checkout.

We will contact you the day before the delivery by text or by phone to remind you we're coming. For extra convenience, our large furniture item delivery team will try to call you 1-2 hours before delivery. If for any reason we are unavoidably delayed, we will call to let you know. All two men delivered products need to be signed for by an adult, 18 years or older.

If you are not going to be in for your arranged delivery, you need to call Customer Services on 0800 323 4050 (0330 123 4050 charged at local rate from a mobile*) to re-arrange. If our delivery supplier has not been in touch with you the day before your expected delivery date please contact Customer Services.

How can I track my order?

We will let you know what's happening with your order by email and on the website. To find out the latest status of your order online log on to “My account” and go to “View direct orders”. Please note that our customer services team don't have a more specific time of arrival for any order.

We will let you know if anything changes with your order via email, text or phone. So it's really important that your contact details are up to date on your Tesco account.

What should I do if my delivery is late?

We try our very best to let our customers know of any potential delay as soon as possible.

Unfortunately, delays can happen which are often beyond our control. If this means your order cannot be delivered on the confirmed delivery date, we will let you know as soon as we know of any delay. Please check the confirmed delivery date on your order confirmation and ensure you have not received any further emails or text messages from us with updates on the progress of your order.

International and BFPO addresses

You can place an order from outside the UK, but the order must be delivered to a delivery address within England, Scotland, Wales, Northern Ireland or the Isle of Man. Tesco are pleased to inform you that we are now able to deliver to British Forces Post Office locations around the globe. Please see the British Forces Delivery Information Page for more information.

Do you deliver to businesses?

Tesco will certainly deliver to business addresses. However, our products are for personal use only and we are not responsible for any loss a business may encounter having used them. Please see our terms and conditions page.

Why can you not deliver to my address?

If a delivery address is not listed on our site, then we will be unable to deliver to it. There are a number of possible reasons why we'll be unable to deliver to your address:

  • Your home may be in an area of the UK that is not served by our online delivery service.
  • Your delivery address may not have a fully registered Royal Mail postcode. This could happen if you live in a newly built house or flat. You need to contact Royal Mail is this is the case. Alternatively you can choose Click+Collect and have the product delivered to your nearest Tesco collection store.
  • If the address you are shopping with has been suspended from our home shopping service. If you believe that your address has been mistakenly suspended from our home shopping service, please contact our Customer Services on 0800 323 4050 (0330 123 4050 charged at local rate from a mobile*)

More about your home delivery

Please note, by placing an order you are authorising us to accept signature from another person on your behalf, in case you’re not in when a delivery that requires a signature is delivered. If required, anyone in the household over the age of 18 can sign for deliveries from Tesco.

For products that do not require a signature at delivery you may be able to give instructions explaining if and where you would like the product to be left if no one is present at the time of delivery, such as with a neighbour.

We may use third party delivery companies which may, at their discretion, leave a product in a safe place if no one is present at the time of delivery. In these circumstances the third party delivery company will put a card through your letterbox explaining where it has left the product.

When you complete a Grocery order www.tesco.com/groceries/, you may have the option to additionally purchase Tesco direct products and add these to this same delivery. In this case, your delivery times and costs will be governed by Delivery with your groceries terms and conditions and not this ‘Delivery Information’ page.

Connection and recycling services for large appliances

Connection, disconnection and scrap removal services are available on selected product ranges. If you want any of these services, you must order them at the same time as ordering the appliance itself. These services cannot be added after you have completed your order.

For the items listed below, there's no need to worry about arranging a separate installation as our qualified engineers can do this for you if you include ‘connection’ in your order. Please note that we are not able to remove or install built-in appliances or appliances that are hard wired. Other conditions apply - see below. We can also dispose of your old appliances in an environmentally friendly way if you choose the scrap removal services in your order. All our charges are listed below.

Disconnecting an old appliance and connecting a new one - cookers only

For electric and registered gas cookers we can offer you a full installation & disconnection service. We cannot install or remove built-in appliances and we can't carry out any remedial plumbing or electrical work. Our team can only install into pre-prepared locations and within one metre of existing utility positions.

Electric cooker
Disconnection & connection charge* From £59.99
Removal & recycling charge From £9.99
Gas cooker
Disconnection & connection charge* From £69.99
Removal & recycling charge From £9.99
Range & dual fuel cookers
Disconnection & connection charge* From £69.99
Removal & recycling charge From £9.99
*The qualified installer can disconnect your old appliance and connect the new one to a suitable existing electricity supply and gas point providing the point conforms to current gas safety legislation and installation standards

Connection only - any other kitchen appliances

For specific white goods where a connection-only service is available, please disconnect your old appliance before we arrive.

Tumble dryer (condensing only)
Connection charge From £9.99
Removal & recycling charge From £9.99
Connect to existing fittings within 1 metre and test
Standard fridge / freezer
Connection charge From £9.99
Removal & recycling charge From £9.99
Connect to existing fittings within 1 metre and test
Washing machine / dishwashers
Connection charge From £19.99
Removal & recycling charge From £9.99
Removal of transit brackets Connect to existing fittings within 1 metre and test.

Removal & recycling of old appliance

This service is available for home domestic appliances only - it does not apply to professional units. Please make sure you buy ‘recycling’ for each item you wish to have removed. It must also be for the same type of item as the one being delivered, for example, a washing machine can be collected when a washing machine is being delivered.
You must let us know if the item to be collected is larger than the new item being delivered.

Removal of Old Appliance
Removal & recycling charge From £9.99

BFPO

Tesco are pleased to inform you that we are now able to deliver to British Forces Post Office locations around the globe. Please see the British Forces Delivery Information Page for more information.

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