All items are delivered directly to your door.
Small item delivery
Items are usually delivered within 2-5 working days from the date you place your order, (a working day is any day except Saturdays, Sundays and bank holidays). You will be given the expected delivery date during checkout, and we’ll also state if the delivery will need to be signed for. Delivery usually takes place from 7am - 7pm. We'll contact you to confirm the delivery.
Books, DVDs, and video games are delivered within 2-5 working days from the date you place your order, (a working day is any day except Saturdays, Sundays and bank holidays). Delivery is usually via post, which does not need to be signed for. Larger deliveries may be by courier. If you order a ‘pre-order’ item at least three days before the release date, we will try to deliver it on the day of release.
Pick a date and Express delivery
For ‘pick a date’ deliveries, you can choose your delivery date at the checkout. Order by 5pm (Sunday - Friday) and we'll deliver the next day excluding bank holidays. If you order on a Saturday, we'll deliver your order the following Monday, excluding bank holidays. Some items need to be ordered by 3pm for next day delivery– as shown on the product detail page. For express delivery, order by 3pm for next day delivery on items delivered direct from our supplier. Some deliveries need to be signed for by an adult - we’ll show this at checkout.
Delivery to Northern Ireland and most of the Highlands & Islands* takes 2 days from the date you place your order; Isle of Man and Isles of Scilly takes 3 days from the date you place your order. Orkney, Outer Hebrides, Shetland and some parts of the Highlands & Islands* and to some postcodes in the Channel Islands can take up to 8 days from the date you place your order to deliver.
* Delivery to the following Highlands & Islands postcodes take up to 8 days from the date you place your order – IV50, IV54, KA27, KA28, PA38, PA42-78, and PH41-48.
Unfortunately we do not deliver to BFPO addresses.
What if I’m not in for the delivery?
If you are not in when we deliver, we will try to leave the order with a neighbour or in a secure place and drop a card through the door to let you know where we've left it. Third party delivery companies we use may at their discretion also do this. However, if we can't deliver the item, the card will indicate we called. Please follow the instructions on the card to re-arrange delivery.
For security or legal reasons certain products must be signed for by an adult, 18 years or older. We will tell you this when you order.
Large item delivery
For larger items we will deliver the item to wherever you want it placed in your home. It would help us if you could measure the room of your choice, as well as any stairs and passageways to make sure the item will fit.
When placing your order please specify delivery instructions, e.g. narrow road. We can unwrap and remove the packaging. Once you are happy we will ask you to check the condition of the goods and sign for delivery. We can carry out light assembly e.g. place sofa upright, and add on castors, all free of charge.
For larger items you can either choose your delivery date when you place your order, or our supplier will contact you within two working days to confirm a delivery date. Delivery timings will be shown before checkout.
We will contact you the day before the delivery by text or by phone to remind you we're coming. For extra convenience, our large furniture item delivery team will try to call you 1-2 hours before delivery. If for any reason we are unavoidably delayed, we will call to let you know. All two men delivered products need to be signed for by an adult, 18 years or older.
If you are not going to be in for your arranged delivery, you need to call Customer Services on 0800 323 4050 (0330 123 4050 charged at local rate from a mobile*) to re-arrange. If our delivery supplier has not been in touch with you the day before your expected delivery date please contact Customer Services.
How can I track my order?
We will let you know what's happening with your order by email and on the website. To find out the latest status of your order online log on to “My account” and go to “View direct orders”. Please note that our customer services team don't have a more specific time of arrival for any order.
We will let you know if anything changes with your order via email, text or phone. So it's really important that your contact details are up to date on your Tesco account.
What should I do if my delivery is late?
We try our very best to let our customers know of any potential delay as soon as possible.
Unfortunately, delays can happen which are often beyond our control. If this means your order cannot be delivered on the confirmed delivery date, we will let you know as soon as we know of any delay. Please check the confirmed delivery date on your order confirmation and ensure you have not received any further emails or text messages from us with updates on the progress of your order.
International and BFPO addresses
You can place an order from outside the UK, but the order must be delivered to a delivery address within England, Scotland, Wales, Northern Ireland or the Isle of Man. Unfortunately, at this time, we do not deliver to BFPO or international addresses.
Do you deliver to businesses?
Tesco will certainly deliver to business addresses. However, our products are for personal use only and we are not responsible for any loss a business may encounter having used them. Please see our terms and conditions page.
Why can you not deliver to my address?
If a delivery address is not listed on our site, then we will be unable to deliver to it. There are a number of possible reasons why we'll be unable to deliver to your address:
- Your home may be in an area of the UK that is not served by our online delivery service.
- Your delivery address may not have a fully registered Royal Mail postcode. This could happen if you live in a newly built house or flat. You need to contact Royal Mail is this is the case. Alternatively you can choose Click+Collect and have the product delivered to your nearest Tesco collection store.
- If the address you are shopping with has been suspended from our home shopping service. If you believe that your address has been mistakenly suspended from our home shopping service, please contact our Customer Services on 0800 323 4050 (0330 123 4050 charged at local rate from a mobile*)
More about your home delivery
Please note, by placing an order you are authorising us to accept signature from another person on your behalf, in case you’re not in when a delivery that requires a signature is delivered. If required, anyone in the household over the age of 18 can sign for deliveries from Tesco.
For products that do not require a signature at delivery you may be able to give instructions explaining if and where you would like the product to be left if no one is present at the time of delivery, such as with a neighbour.
We may use third party delivery companies which may, at their discretion, leave a product in a safe place if no one is present at the time of delivery. In these circumstances the third party delivery company will put a card through your letterbox explaining where it has left the product.
When you complete a Grocery order www.tesco.com/groceries/, you may have the option to additionally purchase Tesco direct products and add these to this same delivery. In this case, your delivery times and costs will be governed by Delivery with your groceries terms and conditions and not this ‘Delivery Information’ page.