Accessibility

Accessibility

  • Tesco is committed to providing you a website that is accessible to the widest possible audiences.

    On this page you will find information about the Tesco website, how to change how it looks and tips for people using screen readers.

    1. Using the site
    2. Where to start
    3. Search tips
    4. How the site is built for accessibility
    5. Accessibility barriers
    6. Contact details
  • 1. Using the site

    We have tried to create sites that are available to everyone including those with sight, audio and motor impairment restrictions:

    • we aim to use a web font so all text is easy to read
    • we have appropriate alt tags for images to convey information
    • we ensure that navigation through our websites works in a consistent way
    • we do not rely on just colour as the only way of giving information
    • we avoid the use of images of text wherever possible, and provide equivalent text links that consist of images

    Below are a few helpful ways in which you can start using the website more easily.

    To change text size on the site:

    • To increase size: use CTRL +
    • To reduce size: use CTRL -
    • To reset: use CTRL 0 (zero)

    To change font and colour on the site:

    For a step by step instruction on how to change the font and colour settings please see your browser help page. For most browsers you can access the help page by pressing F1. Sometimes help is displayed as a tab at the top of the screen, a tool symbol or a cog on the right-hand side corner or on the dropdown from the browser main tab.

    To change the size of the window of the site:

    To increase the size of your window (go full screen mode) press F11. To reset it (come out of full screen mode) press F11 again.

    To change the colour of links displayed on a screen:

    For a step by step instruction on how to change the colour of links please see your browser help page. For most browsers you can access the help page by pressing F1. Sometimes help is displayed as a tab at the top of the screen, as a symbol or as a cog on the right-hand side corner or on the dropdown from the browser main tab.

  • Back to top

    2. Where to start

    Use the sitemap to get an overview of what is on the site. Or you can go straight to the category pages. Please see below the list of our main categories:

  • Back to top

    3. Search tips

    A search box appears at the top of each page. To get the best results use keywords - the search won't work well using natural language, keywords are better; you can also use quotes to search for an exact phrase - e.g. "Sony HD TV".

  • Back to top

    4. How the site is built for accessibility

    Standards

    At Tesco.com we are committed to providing a site that is accessible to all our customers and provides the same experience to all. To achieve this we have coded the site to achieve level AA of the W3C Web Content Accessibility Guidelines 2.0, we work with RNIB and we listen to our customers. The process of achieving our goal is ongoing - we continue to work with RNIB reviewing the site, working out fixes to issues and advise on how best to use the site.

    Layout

    The site uses Cascading Style Sheets (CSS) to control all of the presentation and layout. Tables are only used to present data.

    As a result screen reader users can use the screen reader's navigation key to get around the site. If you are listening to the site, menus are grouped together in a more logical fashion.

    Content

    The content has been written and formatted to make it accessible. For example:

    • headings highlight sections of text
    • sentences are short with the meaning at the beginning
    • links use meaningful text
    • forms can be navigated using the tab key

    Access keys

    At present, we have no access key implemented on the Tesco direct website.

  • Back to top

    5. Accessibility barriers

    Despite our on-going efforts not all areas of the Tesco website and related sites are fully accessible. As part of our commitment to making the visitor experience consistent for all we are continually working to improve the accessibility of our websites.

  • Back to top

    6. Contact us

    If you are experiencing difficulties accessing the site or have any comments please call us on 0800 323 4050.These are our opening hours:

    Monday - Friday: 9:00am - 11:00pm
    Saturday: 9:00am - 8:00pm
    Sunday: 9:00am - 4:00pm

    You can also email us at online@tesco.co.uk

Back to top
1 1
Close overlay and continue

We value your opinion

Leave quick feedback Or Complete our survey