GardenCentreDirect

About us

Garden Centre Direct are an experienced garden buildings manufacturer and leading online retailer. Offering high quality garden buildings, garden furniture, barbecues, outdoor toys and accessories, Garden Centre Direct offer a complete range of outdoor products, equipping and enabling you to create the perfect garden for your home.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE Order by 3pm (Monday-Friday) and collect in store next day
Express delivery Sorry, not currently available Order by 3pm (Monday-Friday) for delivery next day
Standard delivery (Small Items) FREE Order by 3pm (Monday-Friday) for delivery within 2-5 days
Standard delivery (Large Items) FREE Order by 3pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

The majority of deliveries are made using our own specialised fleet of vehicles

Mon-Fri

Delivery locations and exceptions

Available to all UK addresses

Requirements to sign for delivery

You are not required to sign for delivery.

Missed delivery

Should you need any assistance regarding delivery, please contact us on 01636 822 882

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

If you wish to cancel your order before the goods have been despatched you can e-mail us at cancellations@gardencentredirect.co.uk

Charges for returns

If a delivery fails or is refused no collection charge will be applied and a full refund will be processed.

If an order is required to be returned within 14 days from receipt no charge will apply for the collection. Outside of the 14 days a collection charge may apply. Upon receipt of the goods you will receive a full refund of any monies paid or exchange

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

If you wish to cancel your order once you have received the goods you can give us a notice of cancellation. You have 28 days, by statute, from the day after the date of delivery of the goods. You must notify us.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

If the product is damaged or broken on arrival you can return the goods (damage should be reported within Tescos minimum timeframes). We will require photographic evidence of the condition of the item you are returning. We will collect the item(s) from you if applicable. You will receive a full refund once the goods have been delivered to us and have been inspected.

We cannot accept back for a full refund any item which has been incorrectly assembled causing a fault or damage, or modified in any way.

If an item develops a fault within a reasonable period after delivery you should not continue to use the goods. Please notify us as soon as possible. We will arrange for a replacement or refund as required. In both cases we will arrange to collect the goods at our expense and examine them.

Please notify any missing parts following the inspection of the goods. Please notify us within 7 days of delivery.You may send in photographs or an illustration if this would help identify the missing part(s). On receipt of the information we will arrange for the relevant part(s) to be sent out to you. Please note that all parts must be checked before assembly to make sure they are all present; once assembly has been commenced and/or completed the purchase price will not be refunded.

Contact us

Talk to Garden Centre Direct directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: productsupport@gardencentredirect.co.uk

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone 01636 822 883

Our customer services are open from 8am - 5pm, Monday to Friday, excluding bank holidays

Postal address:
Parry Business Park
Grassthorpe Road
Sutton-on-Trent
Newark
Nottingham
NG23 6QX

Company number: 03749055. VAT number: GB738273904

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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