Thompson & Morgan "T&M" is committed to supplying high quality products to households for their personal use only and not for resale. T&M will in no case be liable for more than the actual amount paid for a particular product on sale. If for any reason you are not 100% delighted upon receipt of your order, please advise us by email or in writing within 14 days - this allows a replacement to be sent promptly to ensure you still have time to achieve total satisfaction from your purchases. In the unlikely event that you are not satisfied with your seed germination, please notify us within 30 days of the prescribed germination time (specified on the seed packet, catalogue or online product page) enclosing both the outer packet and inner foil sachet. We cannot accept responsibility for items which fail to grow due to poor weather conditions, over- or under-watering, or which have not been cared for according to the easy-to-follow instructions supplied.