Is your purchase not quite right?
That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found hereReturns Policy page.
You can return any unwanted goods up to 90 days from the date of dispatch. Postage charges are not refunded for unwanted goods.
Standard Tesco Returns Policy…for reference
|Product ||Cancellation period |
|Perishable items. Unsealed items that can't be returned due to health and hygiene reasons (e.g. earrings); and unsealed Data SIMs, CDs, DVDs, audio, video, and computer software and games. ||Cannot be returned unless faulty |
|Digital Audio Players, Digital Cameras, Photo Frames, Camcorders, Hard Drives, USB Devices, Laptops, Desktops, Netbooks, Tablets, Satellite Navigation Systems and Games Consoles. ||14 days from delivery |
|Everything else ||28 days from delivery |
Charges for returns
If you change your mind and wish to return your item you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return.
If you change your mind about an item, please return it with all original components and packaging. If you are unable to return the item in its original packaging, please ensure the item is securely packaged to avoid any damage.
Please send returns with a covering letter to: Fred Aldous Ltd, 37 Lever Street, Manchester, M1 1LW
Is your purchase faulty or damaged?
We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.
Please email firstname.lastname@example.org