Returns principles & process*
*** Please contact us if you need to return something to us and we will issue you with a returns number which will speed up the return process for you. We will send you all the information you need to return the item to us. Please email us mailto:email@example.com or call us on 01926 818800.
"I'm sorry - I don't like it!"
If you purchase something from us, it arrives and you just don't like it (or if the gift recipient didn't like it) - you can return it and we'll cheerfully refund your money providing the item hasn’t been used and is in its original condition. We will deduct loyalty points from your account accordingly. (Faulty items do not have to be returned in original condition - see below.)
You can cancel or return your order within 28 days without reason. We will refund your money, less any giftwrapping or shipping charges which you requested, within 30 days. You are required to return the goods and have a responsibility to take care of those goods whilst in your control. Unless the goods are faulty or were sent in error you will bear any costs in returning the goods. You will be responsible for any carriage or legal costs we incur in retrieving the item(s) should you not return them.
PLEASE NOTE - we regret we cannot accept the return of opened or worn fancy dress costumes and masks (unless they are faulty) or flying toys if they have been used. Also if the product uses electricity and you live outside the UK, it is the responsibility of the customer to check whether the product uses batteries or mains electricity and that it will work using the end users domestic electricity supply.
Please note, the delivery charges for unwanted items will not be refunded nor will Find me a gift pay delivery costs for the return of unwanted items. Your refund will be processed within 28 days.
"Eek - it's broken!"
If an item arrives damaged or faulty, or we have sent you the wrong item in error, we will of course replace it and refund you the cost of the return postage. You must notify us of any damage or error within 7 days of receipt. If you do not want the item replaced, make sure you mention this in your return e-mail and you will be refunded in full upon return of the item to us.
PLEASE NOTE - we regret we cannot accept the return of flying toys if they have been used. Also items delivered outside the UK cannot be returned or refunded if they are faulty because their use outside the UK invalidates their warranty. Find Me A Gift will provide a returns label for faulty items so please contact us to arrange.
Charges for returns*
We do not refund original/return postage charges on unwanted items. Items must be returned in original packaging and in a resaleable condition.
Returns packaging guidelines*
Unwanted items must be returned in a resaleable condition. Where possible please return any item in their original external packaging. Please note, items that have been purchased via tesco.com cannot be returned to a Tesco store.