Is your purchase not quite right?
That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found hereReturns Policy page.
Unfortunately, food items are non-returnable.
Charges for returns
For unwanted items, we do not refund the cost of returning to us.
Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.
Unwanted items must be returned in a resaleable condition. Where possible, please return any item in its original external packaging. Please note, items that have been purchased via Tesco direct cannot be returned to a Tesco store. Please contact us if you need to return something to us and we will issue you with a returns number, which will speed up the return process for you. We will send you all the information you need to return the item to us.
Is your purchase faulty or damaged?
We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 30 days we will issue a refund or replacement item to you. Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.