Seller Information Page

About us

Willis Judd has been bringing high quality jewellery at low prices to customers for over 10 years.

Our large range of bracelets has a strong focus on magnetic therapy providing a significant stylish selection for those who prefer a non-medicinal approach to pain relief.

Many of our rings come in a wide variety of sizes from UK P  to UK Z+7 .

Our I Love You and Lords Prayer collection are exclusive to Willis Judd and make perfect gifts for loved ones.

We hand pack every item in a beautiful gift box to ensure you are receiving the absolute best. Priding ourselves on customer service, we offer a no quibble refund guarantee and we are always available to help should you have any questions about your product prior to or after purchase.

Delivery Information

Handling time for orders is 1 day. We do aim to ship out your order the same day if we get the order before 2pm. We ship our products using Royal Mail Monday to Friday. We do not ship on weekends or bank holidays.

Q: Where do you deliver to?
A: We deliver anywhere within the UK mainland.

Q: Is there a delivery charge?
A: Standard Delivery to UK addresses is £1.50.

Q: How long will delivery take?
A: Standard Delivery takes 3 to 5 working days.

Q: Do you offer next day shipping?
A: We do not offer next day shipping at the moment.

Q: Do I have to sign for my delivery?
A: No

Q: Can I cancel a delivery?
A: If you would like to cancel your order please contact us at tesco@willisjudd.co.uk. If your order has been dispatched it will not be possible to cancel it, but you will be able to return it for a refund.

Q: Can I change my order?
A: Please e-mail
tesco@willisjudd.co.uk - If your order has not been shipped out we may be able to change it.

Q: Can I collect my order from a Tesco store?
A: We do not offer this service at the moment

Q: My item has not turned up, what can I do?
A: Please e-mail us at
tesco@willisjudd.co.uk with your order details and we will do our best to help. Please wait at least 7 working days before contacting us.

Returns

If you are not happy with your item, you can send it back to us within 30 days of ordering and we’ll happily refund the value of the goods. To be eligible for a refund the goods must be unused.  We must be able to resell the goods for full value once returned to us.

If returns arrive in poor or unsalable condition the refund will not be available.  You are responsible for ensuring the goods are returned to us. Willis Judd will not be liable for returns that are lost in the post or lost for any other reason.

Unwanted goods - Customer pays return postage charges.

Damaged/Faulty goods – Willis Judd will cover the postage charges

Returns Packaging Guidelines

The customer must ensure packaging is suitable when goods are returned.

Ring Exchanges

Customers wishing to exchange a ring for a different size must contact us first at tesco@willisjudd.co.uk - Please tell us your order number and the size you require. We will check we have this in stock and then we can arrange sending this out to you. The customer will pay for the postage charges to send the ring to be exchanged back to us. Willis Judd will cover the postage costs to send the exchanged ring back out to the customer.

Contact Us

Customer contact details:

For any queries, please call our Customer Service team at tesco@willisjudd.co.uk or on 01536 210152 (standard call rates apply)

Our Customer Service opening hours are: 9am until 5.00pm weekdays only.

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Email

Complete our online form to send an email to us.

We aim to respond to your email within 48 hours of receipt.

Our stores

Please contact your nearest Tesco store with any questions about shopping in our stores.

Find nearest store
Telephone
Phone 0800 323 4050†
Mobile 0330 123 4050
Opening times:
Mon to Fri 8am to 11pm
Saturday 8am to 8pm
Sunday 10am to 6pm
† 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.

Post

Tesco Customer Services
PO Box 73
Baird Avenue
Dryburgh Industrial Estate
Dundee
DD1 9NF
1
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