What if the item is damaged or faulty?

Damaged Items: To arrange an exchange or return then please contact Customer Services using the details on Contact Us Page.
Faulty Items: Tesco Direct guarantees it's electrical & furniture items for 1 year.
Please contact the following help lines for assistance with your faulty product:
Electrical items - 0800 323 4050
Mobile Phones - 0845 300 6660

For all other products or for a manufacturer's helpline, then please contact Customer Services using the details on the Contact Us page.
Your statutory rights are not affected. If your item has been damaged in transit, please see My goods have been damaged in transit.

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† 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.


Tesco Customer Services
PO Box 73
Baird Avenue
Dryburgh Industrial Estate
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