What if the item is damaged or faulty?
Damaged Items: To arrange an exchange or return please contact Customer Services using the details on Contact Us Page.
Faulty Items: Within 30 days of purchase you will be offered a full refund, thereafter you may be offered a repair, replacement or partial refund depending on the product and usage.
In addition to the above, Tesco Direct guarantees all items for 1 year, your statutory rights are not affected.
Please contact the following help lines for assistance with your faulty product:
Electrical Items: 0800 323 4050
Mobile Phones: 0845 300 6660
For all other products or for a manufacturer's helpline, then please contact Customer Services using the details on the Contact Us page.
Your statutory rights are not affected. If your item has been damaged in transit, please see "My goods have been damaged in transit". back to top back to top
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