Wayfair Information Page

About Us

Are you looking for a new dining table? And maybe matching dining chairs to go with it? Or are you planning a complete make-over of your bedroom?

You have come to the right place!

Our main goal is to offer our customers a zillion options in furniture, lighting, cookware and everything in between.

Headquartered in Boston, Massachusetts, with offices in London and Berlin, Wayfair is the second largest retailer for home furnishings in the United States offering more than 5000 brands of home furnishings to suit your needs regarding style, price, function or finish. From antiquity to modernism, from savvy bargain hunter to high-end customer with discerning taste. We carry it all!

Delivery Information Delivery Methods

Small Parcel Deliveries

Small items are delivered by parcel couriers, such as UK Mails, UPS or DHL.

Once your order has been dispatched from our warehouse, you will receive a confirmation email with a tracking number. This will allow you to follow the status of the delivery online at any time by simply clicking on the tracking link provided in the email.

The parcel will usually be delivered within 1-3 business days after dispatch.

Parcel Courier Deliveries

Heavier products that require a specialised 1-man delivery service are delivered by a parcel courier such as XDP or DSV.

Once the parcel has been handed over to the courier, you will receive a shipping confirmation including the tracking number. The tracking link in the email will enable you to track the parcel online at any time. For your convenience, our couriers will send you a pre-delivery text message on the morning of the delivery. Please note that this service is only available to customer who provided us with a mobile phone number when placing the order.

Your parcel will usually be delivered within 1-3 business for addresses on the UK Mainland. For deliveries to extended shipping areas such as the Highlands, Northern Ireland or the Channel Islands, the delivery may take additional 5-7 business days.

The parcel courier service offers front door delivery only. The couriers will not unpack or assemble the unit upon delivery.

Room of Choice Deliveries

Products that require specialised handling will be delivered by our 2-man delivery service such as Panther or XDP. This delivery service sends a fully trained and equipped delivery team to your residence who will then bring the item(s) to your room of choice.

Once your order has dispatched, you will receive a shipping confirmation via email. This email will contain a tracking link which allows you to track the status of your delivery online at any time. For your convenience our specialised 2-man delivery services will contact you one hour prior to delivery. In the event that you are unavailable to take delivery at the scheduled time, our 2-man couriers will leave a card for you to rearrange the delivery over the phone.

The delivery will usually take place within 2-7 business depending on location of the warehouse the item is dispatched from. For deliveries to extended shipping areas such as the Highlands, Northern Ireland or the Channel Islands, the delivery may take additional 5-7 business days.

IMPORTANT: All of our couriers’ delivery from Monday to Friday ONLY. We do NOT offer a Saturday delivery service. Please note that the delivery offers provided by Tesco Direct do NOT apply to any Wayfair orders!

Delivery Costs

Free shipping applies to all items over £40.

For items under £40 we charge a standard shipping fee of £4.99 for deliveries to the UK Mainland. There is an additional charge for all deliveries to extended shipping areas such as the Highlands, Northern Ireland or the Channel Islands.

Please note that we are unable to offer combined shipping at this point. If the purchase includes more than one item under the value of £40, a standard shipping fee of £4.99 will still be applied.

Returns Policy

Should you not be happy with the item(s) you purchased from Wayfair via Tesco Direct, you are free to return the purchase within 30 days of receipt.

Please note that you are liable for the return shipping charge.

Once the item has been received back, we will process a full refund of the purchase amount. The returned item(s) need to be in original packaging and resalable condition; otherwise, additional charges may apply.

We cannot take returns of products that have been assembled or modified. Please note that custom made products cannot be returned; however, this will be clearly marked on the product page.

Please keep in mind that once an order has shipped, it cannot be cancelled and would require a return as per our standard returns policy. Further, refused deliveries will also fall under our returns policy and the return shipping fee will be deducted from the total amount of your order.

For competitive return shipping charges and further information on our returns process, please contact us.

Refund Options

Refunds for purchases from Wayfair via Tesco Direct will be processed by Wayfair and issued by Tesco Direct within 5-7 business days after a refund request has been made.

For customers who choose to pay with cash in store Tesco offers three refund options:

1) Bank Transfer
2) Cheque
3) Gift card

Contact Us

If you require any further information on our offers or policies, please do not hesitate to contact us. We are more than happy to help you in any way we can!

Contact our customer service team on our free phone number 0800 169 0423 from Monday through Friday, 8am to 7pm GMT. (Charges may apply for call from mobile phone numbers.).

Or contact us anytime via email at tesco@wayfair.co.uk

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We aim to respond to your email within 48 hours of receipt.

Our stores

Please contact your nearest Tesco store with any questions about shopping in our stores.

Find nearest store
Phone 0800 323 4050†
Mobile 0330 123 4050
Opening times:
Mon to Fri 8am to 11pm
Saturday 8am to 8pm
Sunday 10am to 6pm
† 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.


Tesco Customer Services
PO Box 73
Baird Avenue
Dryburgh Industrial Estate
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