Watsons on the Web

About Us

Overview of your business. Based in the North East of England; trading for over 30 years as designers and importers of high quality and innovative Home and Leisure products for High Street retail.  Primary product categories: Furniture, Storage, bathroom & kitchen accessories, home wares and gifts.

Delivery Information

Delivery rates and timescales

£5.95 UK mainland Only. £15.95 Highlands & Islands. Orders despatched next working day.

Requirements to sign for delivery

Option to sign-for or to be left in safe place advised by customer.

Information on order tracking

Trackable via www.ukmail.com

Missed Delivery, Delivery cancellations and amendments

2 delivery attempts made by courier, after that Customer to contact as below

Returns Policy

Returns principles & process

Customer to contact via telephone or email. Spare parts or replacement to be agreed direct with customer.

Charges for returns

Buyers remorse and non-faulty items - at purchasers cost. Non-Faulty returns can be collected via Watsons on the web for £15.00, or alternatively directly by the customer at their cost. Faulty product; return carriage paid by SCP on agreement per individual order.

Returns packaging guidelines

To be returned in original transit packaging.

Information on exchanges

By agreement.

Exclusions

Once flat-packed is assembled, it cannot be returned unless faulty.

Contact Us

Customer contact numbers

01429 852859
01429 862616
Call charges, standard national rates apply.

Email address

watsonsontheweb@btconnect.com

Customer service opening hours

Monday - Thursday 8.30 - 17.00
Friday - 8.30 - 16.00

HQ address

Stadium Consumer Products ltd
Stadium North
8-11 Tofts Farm Industrial Estate
Brenda Road
Hartlepool
 Cleveland
TS25 2DH

Registration number

4315373

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Email

Complete our online form to send an email to us.

We aim to respond to your email within 48 hours of receipt.

Our stores

Please contact your nearest Tesco store with any questions about shopping in our stores.

Find nearest store
Telephone
Phone 0800 323 4050†
Mobile 0330 123 4050
Opening times:
Mon to Fri 8am to 11pm
Saturday 8am to 8pm
Sunday 10am to 6pm
† 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.

Post

Tesco Customer Services
PO Box 73
Baird Avenue
Dryburgh Industrial Estate
Dundee
DD1 9NF
1
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