Superfi Hi-Fi and Home Cinema Specialists
Superfi are part of a company which has been trading since 1929. We've been going strong for over 80 years, and in this day and age you don’t last that long unless you know your products - and we do!
As well as our internet site, we operate many Superfi branches across the country. Each one of our stores has highly trained, expert staff - meaning we are one of the most knowledgeable specialist retailers in our industry.
Delivery rates and timescales* Delivery Information:
Delivery is FREE on most items within the majority of the UK Mainland.
Outside of this area a courier-imposed surcharge will apply (see below)
In addition we have some premium delivery services available:
Express Delivery (Next working day*) £4.99
Guarantees delivery the next working day. Available to customers in the UK Mainland for orders placed before 2pm.
Express Delivery (Next working day before 12 noon*) £7.99
Guarantees delivery the next working day before 12 noon. Available to customers in the UK Mainland for orders placed before 2pm.
Saturday Delivery £16
Delivery can be made on a Saturday. Available to customers in the UK Mainland.
Large/heavy product delivery £40
Very heavy or expensive items (such as large TVs) are delivered using a specialist courier service. Available to customers in the UK Mainland.
*Next working day delivery guarantee applies to orders for in stock items where the payment has cleared by 2pm. After 2pm we cannot guarantee dispatch of your parcel in time for next-day delivery, so your order may be delivered on the second weekday morning after placing your order. Orders for out of stock items will be dispatched for delivery the next working day after the product arrives in stock.
Outside the UK Mainland the following courier-imposed surcharges apply:
UK Mainland FREE
Excluding surcharge regions below, including Isle of Wight & Anglesey.
Scottish Highlands & Islands £10
HS1-9, IV1-36, IV41-49, IV51-56, KA27-28, KW1-3, KW5-17, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE1-3
Northern Ireland & Republic of Ireland £10
Northern Ireland & Republic of Ireland
Off-shore Islands & Channel Islands £20
Isles of Man, Scilly & Channel Islands
Deliveries to regions outside of the UK Mainland and the Scottish Highlands, which include any single item that weighs in excess of 30KG, are subject to a fixed surcharge of £100.
Televisions, plasma & LCD displays and furniture which include glass cannot be delivered to customers beyond the UK Mainland and Scottish Highlands.
We regret that we are unable to deliver to BFPO addresses, or customers beyond those regions listed above.
All delivery charges include insurance.
Delivery locations and exceptions (areas / seasonal timings)*Answered above
Requirements to sign for delivery (if required) All items must be signed for upon delivery.
Information on order tracking: Your order tracking number will be emailed to you as soon as your order has been dispatched.
Missed Delivery, Delivery cancellations and amendments* If there is no one present to sign for the delivery, our courier will leave a 'Sorry we missed you' card. We regret that we are only able to dispatch goods to the address listed on your order.
Returns principles & process
Before returning products to us, you must keep them in your possession and must take reasonable care of them.
When you return products to us (for instance, because you are a consumer and have cancelled the Contract between us within 7 working days of receipt of the products, or because you claim that the products are defective), we will examine the returned products and will notify you of whether you are entitled to a refund. We will notify you by email and within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible. In any case, we will process the refund within 30 days of the day we received your cancellation or the day we confirmed to you via email that you were entitled to a refund for delivery of the defective products.
Products returned by you because of a defect from new, will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
If you are a consumer and have used the right to cancel (set out above) to cancel the Contract between us within 7 working days of receiving the products, we will refund you in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
All defective products are subject to testing prior to repair or exchange. If no fault is present then we reserve the right to charge a testing fee and to charge for return carriage.
Charges for returns* Unwanted items: Customers are responsible for returning unwanted items to us at their own cost. Faulty items: We will either arrange to collect an item that has been reported to us as being faulty, or we will send a Royal Mail 'Free post' returns label.
Returns packaging guidelines* In order for us to process your return in the fastest and easiest manner please follow the steps below (these steps do not in any way affect your right to cancel).
1) Please write to us at email@example.com with the following information:
Your full name, address and a daytime contact telephone number
Your original Superfi order number
The reason you wish to return the item (is it faulty, unwanted or was it damaged in transit?)
For unwanted items, you must inform us of your decision to cancel and return within 7 working days of receiving the product(s). We will send you applicable instructions within five days. Please do not return goods until you have received our reply. You must then send the goods back to us as soon as possible once you have cancelled the contract.
2) What you need to return.
All accessories/leads/power supplies/manuals, unless specifically instructed otherwise
The original box and packaging wherever possible
If faulty, a covering letter detailing the fault, the circumstances under which it occurs and how it manifests itself
A copy of your purchase receipt (please do not send the original) or your order number, name & address
Your daytime telephone number and return address.
3) Tips on packing your product for return.
To make sure your product is not damaged in transit please follow these packing tips (these steps do not in any way affect your right to cancel):
There are no loose accessories which can knock against the casework and cause damage or become damaged
The product is well cushioned, padded and protected, paying particular attention to corners and edges, especially on heavier items such as speakers or subwoofers, the corners of which can easily suffer damage if knocked or dropped
Any spikes or other removable parts which will stick out and are not fixed when supplied new, are removed and packed safely, prior to wrapping
Mains plugs or other hard, sharp items are not placed so as to create dents and scratches during transit.
4) If you do not have the original packing.
Protect corners with double layers of cardboard
Wrap with at least three layers of bubble wrap or equivalent cushioning
Put in a box slightly larger than the item when wrapped, with sufficient further padding to ensure the item will not move around in transit
Screwed up newspaper and shredded paper make excellent filler for all those gaps (this stops the box getting pushed in against the item) and more tightly packed bubble-wrap/cardboard/Styrofoam on corners, edges & vulnerable areas will keep things safe.
Your parcel has to go through an automated sorting hub, so please follow the above advice to ensure it arrives safely.
Thank you for taking the time to read and follow these instructions.
Information on exchanges (if appropriate)
Returns Policy: Customers who make a purchase between the 1st December and the 20th December will have 28 days to return unwanted items to us. Customers are advised that returns will take 7-10 days to process during the Christmas and New Year period.
Customer contact numbers / email address
Product and order enquiries
0800 014 8352 (freephone)
9:00 - 17:00 Monday to Friday
9:00 - 17:30 Saturday
10:00 - 17:30 Sunday
Technical enquiries and product returns*
0115 986 1781
9:00 and 17:00 Monday to Friday
*Please note the technical and returns departments do not open at weekends
Customer service opening hours* 9:00 - 17:00 Monday to Friday
114-118 Alfreton Road
Registration number: We are Eddy's (Nottingham) Limited, company number 00392101. We trade under the name “Superfi”.back to top back to top
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