247 Electrical

About Us
 
Established in 2001, 247electrical have become one of the UK’s leading online electrical retailers, offering over 30,000 leading-brand electrical and homeware goods up to as much as 30% OFF the high street!
At 247electrical, there is one thing we all share in common – a passion for providing impeccable customer service. It’s the foundation of all we do, every single day.
- Real people, providing you with Real Service.
- Our very own enthusiastic team, not overseas call-centre staff.
- Fast emails & telephone responses (in fact, we are proud to be market-leading in this area).
- Real Service Reviews™. You tell us what you think and we’ll show our results to everyone else.
- Delivery speed & convenience to suit your lifestyle (you select the day and the time and we’ll make sure it’s there).
- Considerate packaging (minimal enough to save the environment, ample to ensure you receive goods in one piece).
- Easy-Returns (whatever the reason, our dedicated returns department will ease the burden for you).
 
- Only Quality products get on our site and if they fall below your standards, they’re taken off!
- 30,000 product lines and growing, and we aim to have 150,000 products available by the end of this year.
- We work hard every day to ensure our prices are cheaper than our major competitors.
- We even show you our competitor prices on most products, which are verified daily via Price Comparison sites.
- Detailed product pages, video & photos are all there to help you make the right decision.
We hope you enjoy our fresh approach to online shopping and rest assured, we’re adding to it every day.
 
Delivery Information
 
Q: Where do you deliver to?
A: We deliver anywhere within the UK mainland free of charge.
Our standard delivery service is Free of charge, however if you want your item faster we can ship by first class for an additional £3.99. If you want it Next Day, then we offer a Special Delivery / Courier service for £6.99.
Small items delivered offshore via Royal Mail will be free on our standard delivery.
Please Note: Not all items are available for express delivery and delivery times may vary from product to product.
Please ensure you check each product page for delivery options, costs and times, or if unsure email us via customerservices@247electrical.co.uk and we are more than happy to give an estimated delivery time.

Return Policy
 
Please read the conditions relating to your item carefully before returning your item to our address.
 
To request a returns form please email returnsrequest@247electrical.co.uk
Please be aware this is an automated response and messages received are not monitored.
You will receive a prepaid label to print and attach to your package.
 
 
My item is unwanted
 
We understand that on some occasions you may need to return an item that you no longer want or need for various reasons.Please note, for Unwanted items, any returns costs will be deducted from your final refund. These are be calculated at 10% of item value. (minimum charge of £3.95 applies up to a maximum of £25.)
 
Please read the following conditions carefully before returning your item(s).
 
Conditions
•    Items must be returned to us within 7 days and be in a completely resalable condition and remain unopened and unused
•    All items must be returned to us with a completed returns form.
•    Items must be in their original packaging and be returned with any manuals or accessories
•    Unfortunately return costs as well as your original shipping costs can not be refunded.
•    If you choose to use another courier company please make sure that it is a recorded and insured service
 
Please Note
If the item was originally delivered via a courier then we may be able to arrange collection of the item at a cost of £10 - £40. This will be deducted from your final refund amount. To arrange a convenient collection date please email us. We can only arrange collection if the item was originally delivered via a courier. We can not arrange collection for items delivered by Royal Mail.
 
Once we have received your item, we will email you confirmation and details of your refund.
 
My item is damaged
 
We are very sorry that your item is damaged. Our systems are designed to eliminate such issues, but it is clear we have failed to deliver your goods as expected on this occasion.
Please read the following conditions carefully before returning your item(s).
 
Conditions
•    If your product is manufactured by Salter, Homedics or Kitchen Craft or contains broken glass, please email your order number and contact details so that our Customer Services Team can advise you how to proceed. We aim to respond to all queries within 1 business day, but pride ourselves on responding normally well within this time.
•    If your item is manufactured by any other company then please return the item with the form as mentioned.
•    All items must be returned to us with a completed returns form.
•    We ask that damaged items are returned to us within 7 days. Please make sure that the item still has its original packaging, accompanied by any accessories and manuals supplied with the product, otherwise this will delay replacements and refunds being processed.
•    If your item was delivered by courier then we can arrange an exchange or collection. Please email us and include your order number and contact details so we can arrange a convenient collection date. Please note that this ONLY applies if your item was delivered by courier. Currently, we can not arrange collection for any items sent via Royal Mail, although we are working to introduce this option in the future.
•    Once we have received your item, we will email you confirmation and details of your replacement or refund.
 
Item is not as specified
 
We are very sorry that your item is not as specified. Our systems are designed to eliminate such issues, but it is clear we have failed to deliver your goods as expected on this occasion.Please read the following conditions carefully before returning your item(s).
 
Conditions
•    The item must be returned to us within 7 days
•    The item must be in a completely resalable condition
•    The item must still be in its original packaging
•    All items must be returned to us with a completed returns form.
•    Any accessories and manuals must also be returned with the product
•    The item must be completely unused
•    If any other method is used we can not guarantee that the delivery cost will be refunded
 
Please Note
If your item was delivered by a courier then we may be able to arrange an exchange. Please contact us remembering to include your order number and contact details. We will try our absolute best to arrange a convenient collection date.
 
Once we have received your item(s), we will email you confirmation and details of your replacement.
 
I received the wrong product
 
We are very sorry that we have sent you the wrong product. Our systems are designed to eliminate such issues, but it is clear we have failed to deliver your goods as expected on this occasion. Please read the following conditions carefully before returning your item(s).
 
Conditions
•    Items must be returned to us within 7 days and be in a completely resalable condition and remain unopened and unused
•    Items must be in their original packaging and be returned with any manuals or accessories
•    All items must be returned to us with a completed returns form.
•    The item must be completely unused
•    If any other method is used we can not guarantee that the delivery cost will be refunded
 
Please Note
If your item was delivered by a courier then we may be able to arrange an exchange. Please contact us remembering to include your order number and contact details. We will try our absolute best to arrange a convenient collection date.
 
Once we have received your item(s), we will email you confirmation and details of your replacement.
 
My item is faulty
 
We are very sorry that your item has arrived Faulty. Our systems are designed to eliminate such issues, but it is clear we have failed to deliver your goods as expected on this occasion. Please read the following conditions carefully before returning your item(s).
 
Conditions
Within 28 days
•    The item must be returned to us within 7 days of developing a fault
•    All items must be returned to us with a completed returns form.
•    Items must be in their original packaging and be returned with any manuals or accessories
•    If your item was delivered by a courier then we can arrange a collection. Please contact us to arrange a convenient date.
 
Over 28 days
If the time you have been in possession of the item has exceeded 28 days you will need to contact the manufacturer. They will advise you on the best course of action. If the manufacturer confirms that the item needs to be returned to us, please obtain an RMA/RETURNS reference from them. It is also a good idea to take note of the persons name your spoke to including their employee identification number or call reference as we can not process your return without verifying the returns request. Please also be aware that we can not refund any costs associated with returning the item if it is out of the 28 day window.
 
Please Note
If your item was delivered by a courier then we can arrange a collection. Please contact us to arrange a convenient date. If the fault has occurred outside 28 days there will be a charge.
 
If your product is manufactured by Salter or Homedics, please send us full details of the fault along with your order and contact information and a member of our customer service team will be in contact to advise you on how to proceed.
 
Once we have received your item it will undergo testing to find the cause of the fault. We will then email you confirmation and details of your replacement. We try our hardest to ensure that faulty items are replaced quickly with minimum fuss.

Returns Policy: Unwanted gifts must be notified and returns requested by 31st December, customers will have 14 days from delivery to return items. We will require 14 days to process returns during the Christmas and New Year period.  
Contact Us

01634 375007 / customerservices@247electrical.co.uk
9am-5pm
Unit 7 Invicta Business Centre
Bredgar Road
Gillingham
Kent
ME8 6PG


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