Seller Information Page: Urban33 Retail Group

About us 

 

Urban33 Retail Group is a unique multi-website online retailer, whose passion for providing a trusted and personal online experience has led to rapid growth both in the UK and internationally since its birth in 2007.

 

Brief History

2007 saw the launch of Gardens2you, the first company under the Urban33 umbrella. In 2008, after a successful year, Gardens2you was joined by Urban Male Jewellery and Urban33 Limited was born. In 2009 our Urban Woman Jewellery and Urban Body Jewellery websites were both launched thanks to how well received Urban Male Jewellery had been. The Christmas Boutique was next to follow and enjoyed its first Christmas in 2011, to be quickly joined by Home33 in 2012 which has now completed the Urban33 Limited Retail Group.

 

Our Products

Naturally with such a diverse collection of sites comes a wide range of available products. From Leather Bracelets to Anodised Tongue Bars, Advent Calendars to Bird Baths, Stud Earrings to Clocks, we’ve got a huge variety of goods that will satisfy all your Jewellery, Home, Garden and Christmas needs.

International Business

From the outset we recognised the opportunities that were available to us overseas and have consistently pushed to maximise this area of our business. This commitment to our international customer base from the very beginning has meant that our overseas dealings have now become an integral part of our ever growing company.

 

 

Delivery information

 

·         Standard delivery - FREE

·         Click and Collect - £4.00 

 

Standard delivery in the UK is FREE sent via Royal Mail post and covers the whole of the UK Mainland & Islands including Northern Ireland.

Our standard delivery is normally made within 2-5 working days but can take up to 14 working days to arrive depending on the time of year.

Orders over a certain value or size will be sent via our Courier Delivery Service and will require a signature upon delivery.

 

 

Missed your Delivery?

If your order was posted via Royal Mail and they were unable to deliver, your order will be at your local Royal Mail Sorting Office for collection.

If your order was posted via our Courier/Express Delivery service a card should be left with details regarding re-delivery/collection.

 

 

Returns policy  

 

Returns & Exchanges

Simply contact us by phone or email within 30 days of placing your order (quoting your Order Number) to let us know that you are returning the unused item(s) and we will give you a return address.

Once we receive the item(s) an exchange if requested or refund will be given, this excludes postage costs back to us.

Please make sure all returned items are packaged well and returned in their original condition.

We advise customers that when returning items they should use an insured postal service as per distance selling regulations the item is your responsibility until returned to us.

Damaged Goods

If you receive an item and it has been damaged, where possible please sign as damaged and then notify us by phone or email (quoting your Order Number) within 48 hours of delivery.

If we do not hear from you within this time we cannot take responsibility for this. We may ask you to provide proof that the item is damaged and on some occasions ask that the item is returned to us.

 

 

Contact us

Phone: 01933 278857 (local rate from a BT landline, mobiles and other providers charges may vary)

Email: customercare@urban33.co.uk

Customer Care Team Hours:

Monday to Thursday 0900 to 1700

Friday 0900 to 1630

 

Registered Address:

Urban33 Ltd

1st Floor, 17 Bridle Close

Finedon Road Industrial Estate

Wellingborough

Northants

NN8 4RN

 

Company Registration number: 6570262

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Email

Complete our online form to send an email to us.

We aim to respond to your email within 48 hours of receipt.

Our stores

Please contact your nearest Tesco store with any questions about shopping in our stores.

Find nearest store
Telephone
Phone 0800 323 4050†
Mobile 0330 123 4050
Opening times:
Mon to Fri 8am to 11pm
Saturday 8am to 8pm
Sunday 10am to 6pm
† 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.

Post

Tesco Customer Services
PO Box 73
Baird Avenue
Dryburgh Industrial Estate
Dundee
DD1 9NF
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