GAK.co.uk

About us

GAK.co.uk is the UK's largest independent musical instrument retailer, trading for over 20 Years. We pride ourselves on offering our customers The Best Price & The Best Service on 1000's of musical instruments, recording studio and live sound equipment – Guitars, Amplifiers, Keyboards, Drums and much, much more!

Our retail premises and distribution centre are based in Brighton, East Sussex. Our legendary stores are visited by musicians from all over the UK and our warehouse and customer support teams supply products and advice to customers all over Europe.

Delivery information

We aim to process all orders within 24hrs and where possible, 'in stock' orders that are placed before 3pm will be dispatched for Next Day delivery (this applies to UK Mainland deliveries only).

We offer Free Delivery on all orders over £150 and £4.99 on all orders under £150 unless otherwise stated. If your order cannot be delivered on the first attempt a card will be left at the premises so you can contact the courier to arrange a second delivery attempt.

Returns policy

Goods that have been altered from their original condition in any way cannot be returned.

Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.

The customer has a duty to take reasonable care of the products while in their possession and during the cancellation period to maintain them in the condition in which they were supplied by GAK. If goods are damaged or use of the goods has gone beyond the right to reasonably inspect and assess the goods, we reserve the right to seek recompense.

The customer has a duty to re-package any returned goods in such a way as to avoid any damage to the goods whilst in transit back to GAK (ideally all the original packaging should be used). If the original packaging is not used the goods must be packaged in such a way that provides the same or equal protection as the original packaging. If this duty to pack the returned goods in an appropriate manner is not met GAK reserve the right to return the goods to the customer or to seek recompense.

Faulty Goods

Within 28 days of the date of delivery, we will arrange for the collection and replacement of faulty goods. Outside of 28 days from the date of delivery, we will arrange from the return of faulty goods from us to the manufacturers for repair, under the terms of manufacturer’s warranty. This policy is invalidated if the goods have been altered in any way from their original condition or if the fault is due to misuse by the purchaser.

Orders for software products or hardware that includes software as part of the package cannot be refunded once the software has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened. If further clarification is required on our Returns Policy regarding software and audio/video content, please email:

Please note that custom/bespoke orders are not covered by the Distance Selling Regulations. A non-refundable deposit will be required on placing a custom made or bespoke item on order. After full payment is taken and the item is shipped a refund/exchange or customer credit can only be offered if the item has a manufacturing fault or if transit damage has been reported and confirmed.

This does not affect your statutory rights.

Contact us

You can reach our customer service team from Monday to Friday, 9am until 5:30pm. Either by phone on 01273 665400 or by email at mail@gak.co.uk

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Email

Complete our online form to send an email to us.

We aim to respond to your email within 48 hours of receipt.

Our stores

Please contact your nearest Tesco store with any questions about shopping in our stores.

Find nearest store
Telephone
Phone 0800 323 4050†
Mobile 0330 123 4050
Opening times:
Mon to Fri 8am to 11pm
Saturday 8am to 8pm
Sunday 10am to 6pm
† 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.

Post

Tesco Customer Services
PO Box 73
Baird Avenue
Dryburgh Industrial Estate
Dundee
DD1 9NF
1
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