Seller Information Page - Euro Car Parts

About us

Euro Car Parts is the UK's largest supplier of parts for all makes of cars and light commercial vehicles. Our National Network of 122 stores have a well-deserved reputation for outstanding availability, service and value. We have over 114,000 stocked part numbers, far more than any of our competitors, and this figure is constantly increasing

Originally established in 1978 to supply BMW, Mercedes, Porsche and VW car parts, our quest for breadth of range has now carried over into our all-makes, Korean and Japanese programmes giving us the ability to supply virtually ‘Any Part for Any Car’. Our Buyers and Product Managers are, quite simply, the best in the business. They search the world to deliver the best in range, value and quality for our customers. To maintain a consistent supply of original quality parts we operate our own sourcing and shipping operations. We also enjoy direct supply agreements with the factories producing many of the world's best brands. Customers can also visit any of our stores nationwide where our technical sales teams are able to provide additional car service and repair advice.

Delivery Information

Delivery Services: Here at Euro Car Parts we offer a number of delivery services, please refer to the appropriate section for further information. GB Mainland (excluding Highlands, Islands & Ireland)
For orders placed after 4pm, please add 1 working day to your delivery date. Next working day delivery excludes items which are not marked as in-stock. If your item is Over-Sized or Over-Weight (Over 25kgs) you may incur an additional charge. If this is the case you will be contacted once your order is placed.

Delivery

Description

Info

Price

Economy

Within 2 - 4
Working Days
(07:00 - 19:00hrs)

Weekdays Only
(only applies to orders
placed before 4pm)

FREE

Premium Next Day

Next Working Day
(07:00 - 19:00hrs)

Weekdays Only
(only applies to orders placed before 4pm)

£3.95

 

Highlands, Islands & Ireland

Delivery Service to

Description

Info

Price

Isle Of Man

Premium Service

2 Working Days

£6.50

Northern Ireland

Premium Service

2 Working Days

£6.50

Republic of Ireland

Premium Service

3 Working Days

£9.50

Channel Islands & Scilly Isles

Premium Service

2 Working Days

£6.50

Shetland & Orkney

Premium Service

3 Working Days

£6.50

Scottish Highlands & Islands

Premium Service

2 Working Days

£6.50

 

Please note that all deliveries will require a signature.

Further Delivery Information

No deliveries can be made on Bank/Public Holidays. Any deliveries scheduled to arrive on a Bank/Public Holiday will be delivered the following working day. In addition, our warehouse is closed on Bank/Public Holidays, so orders placed on a Bank/ Public Holidays will not be despatched until the following working day. In the unlikely event of your product being lost or damaged in transit, claims must be made in writing. In the case of non-delivery, please wait 10 days in case it has been delayed. Damaged goods must be retained in case we need to arrange for inspection. Please ensure you are available to sign for your parcel as this will not be left without a signature. If you are not there to receive your delivery, please follow the instructions on the card that will be left to rearrange your delivery. All delivery costs include VAT at the current rate and are per order, regardless of the number of boxes.

Returns policy

Returns & Cancellations

Returns Procedure: At Euro Car Parts we hope that you are happy with your purchases, however we know that sometimes you will need to return or cancel an item.

·         Before returning any goods please read our Terms and Conditions.

·         Any products returned must be in a re-saleable condition & include the original packing and documentation.

·         Euro Car Parts must be informed of any return requests within 21 days of the original order date. Before returning your item(s) please contact Euro Car Part Ltd  for a Returns

Authorisation Number.

·         To Obtain a Returns Authorisation Number either:

·         Call Euro Car Parts Customer Services Department on +44 (0) 208 956 5175.

·         Email the customer service department at custservice@eurocarparts.com

Return of Specialist Products

Returns Procedure: Certain products are treated specially for legal and/or health and safety reasons, It is important for your own and our couriers safety that they are followed. As well as the above procedures the below must also be adhered to:

Car Batteries

·         Batteries must NOT be removed from the sealed bag

·         Batteries must be returned in the original, un-damaged box. Failure to do so will result in the courier NOT collecting the product

·         If the box is lost, damaged, defaced or unusable a suitable replacement box which meets the legal guidelines for the carriage of wet, prefilled batteries must be purchased. Euro Car Parts can supply this at a cost of £5.99

·         Batteries CAN be returned to your ECP local branch (with or without packaging) to be returned to our distribution centre free of charge

Once your return is authorised an acknowledgement will be emailed to the address used on your original order. Lines are open from 8:00 - 18:00 Monday to Friday. Any products returned without a valid Returns Authorisation number will be refused.

Please return your item(s) in original packaging and ensure that all packages are securely wrapped. You must include a copy of your Returns Authorisation form in with your item(s), failure to do so will delay your refund. Clearly mark your Returns Authorisation Number on the outside of the package, and send to the following address:

Return Authorisation No. ###
Web Returns
Euro Car Parts Ltd
Fulton Road
Wembley
HA9 0TF

The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with the Customer Services Department.

Contact Us

Customer Sales & Support: For all customer sales and support enquiries, please contact us on +44 (0)208 956 5000. Alternatively you can e-mail the team at custservice@eurocarparts.com

Customer Sales & Support lines are open: 6 Days a Week:

Monday:              8:00am – 6:00pm
Tuesday:              8:00am – 6:00pm
Wednesday:      8:00am – 6:00pm
Thursday:            8:00am – 6:00pm
Friday:                  8:00am – 6:00pm
Saturday:             8:30am – 5:00pm
Sunday:                                CLOSED

Can’t find what you are looking for on our website?

If you are having trouble finding the part you are looking for, or need some more information or advice to help you choose the correct part, simply call / e-mail us using the details above or use our LiveChat feature, and one of our experienced sales team will be able to help.

Head Office Details:

Euro Car Parts Ltd
Euro House
Fulton Road
Wembley Industrial Estate
Wembley
Middlesex
HA9 0TF

Euro Car Parts Limited is registered in England and Wales, Company Number 2680212, our VAT registration is 766 4369 89. Our registered office address is: Euro House, Fulton Road, Wembley, Middlesex HA9 0TF.

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Email

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We aim to respond to your email within 48 hours of receipt.

Our stores

Please contact your nearest Tesco store with any questions about shopping in our stores.

Find nearest store
Telephone
Phone 0800 323 4050†
Mobile 0330 123 4050
Opening times:
Mon to Fri 8am to 11pm
Saturday 8am to 8pm
Sunday 10am to 6pm
† 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.

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Tesco Customer Services
PO Box 73
Baird Avenue
Dryburgh Industrial Estate
Dundee
DD1 9NF
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