Seller Information Page - Bigjigs Toys

About us

Founded in June 1985, Bigjigs Toys is a family operated business which has never lost sight of its roots. Our mission is to deliver quality, safe and affordable products, which are responsibly sourced and complement childhood through fun, exploration and learning. We believe that the best toys are powered by creativity and imaginative play and strive to produce toys that are cherished and enjoyed for years to come.

Delivery information

FREE delivery on orders over £39.99.

Delivery To/Service

Delivery Timescale

Cost

UK Mainland Standard Delivery

3-5 working days

£1.99
FREE for orders over £39.99

UK Mainland Express Delivery

1-2 working days

£4.99

Out of Area (Northern Ireland / Scottish Highlands)

3-5 working days

£4.99

 

Working days do not include Saturday, Sunday or Bank Holidays.

Please see Delivery Information table for more delivery options.

Please note that we cannot ship to PO Box addresses.

All orders will be dispatched on a tracked, signed for service. You will receive an email with your tracking number to allow you to track the progress of your delivery. If there is nobody available to sign for the delivery at your chosen delivery address, a card will be left to notify you that delivery has been attempted. This calling card will give you further information on where your parcel is being held and details of how to re-arrange delivery of your parcel. If you miss your delivery, please re-arrange your delivery as soon as possible to ensure that your parcel is not returned to us.

If you wish to cancel an order, or amend the delivery details or the products that you have ordered, please contact us as soon as possible after placing your order and we will make any necessary changes.

Returns Policy

If you receive a faulty/damaged product or no longer require the product, please contact us to arrange a return/replacement.

In instances where the wrong product has been ordered or the product is no longer required, it is your responsibility to post the product back to us and ensure that the product is adequately packaged to avoid damage - return P&P charges will not be refunded.

Please note that products bought from Bigjigs Toys CANNOT be returned to a Tesco store.

Contact Us

Email: tesco@bigjigstoys.com

Tel:  01303 250400

Opening Hours: Monday - Friday, 9am - 5pm

Bigjigs Toys Ltd
Unit B, Kingsmead
West Park Farm Industrial Estate
Folkestone
Kent
CT19 5EU

VAT Registration Number: 813772232

Company Registration Number: 4710017

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Email

Complete our online form to send an email to us.

We aim to respond to your email within 48 hours of receipt.

Our stores

Please contact your nearest Tesco store with any questions about shopping in our stores.

Find nearest store
Telephone
Phone 0800 323 4050†
Mobile 0330 123 4050
Opening times:
Mon to Fri 8am to 11pm
Saturday 8am to 8pm
Sunday 10am to 6pm
† 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.

Post

Tesco Customer Services
PO Box 73
Baird Avenue
Dryburgh Industrial Estate
Dundee
DD1 9NF
1
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