QP Jewellers have been committed to providing high quality fine jewellery for years. Critically acclaimed and world-renowned, the QP luxury diamond & gemstone jewellery collection has been designed, perfected and crafted by artisan experts drawing on many years of experience from a world of jewellery making.
From elegant diamond & amethyst earrings to stunning ruby necklaces, the QP ranges have something to offer for every occasion and special moment life may bring. Using hand selected, ethically sourced natural diamonds and gemstones, our jewellery is as inviting as it is a product of nature itself.
Hundreds of classic and contemporary gold, white gold, rose gold and Sterling Silver jewellery designs complement a multitude of beautiful diamond and gemstone combinations. The experience of buying jewellery should always be a special one, be it for a gift, a token of love and appreciation, to commemorate a special moment, to say a special thank you or simply just to treat yourself.
Each QP Jewellers piece is supplied with official Craftsmanship Appraisal, full guarantee and QP Jewellers Lifetime Warranty.
Delivery rates and time scales
Delivery is free of charge and fully insured. Each piece is made to order and hallmarked independently: total time from order to delivery is 5 to 7 working days.
Delivery locations and exceptions
Bank holidays, included but not limited to Christmas Day, Boxing Day, New Year's Day, Good Friday and Easter Monday, may add an extra day onto delivery time, subject to the opening hours of FedEx and/or Royal Mail. We do not ship to P.O. boxes.
Requirements to sign for delivery
All orders are sent by insured delivery and a signature will be required at the door.
Information on order tracking
You will receive tracking numbers by e-mail as soon as your order has been dispatched.
Missed delivery, delivery cancellations and amendments
If somebody is not present, a card will be left and a re-delivery can be arranged, or the order can be collected from the nearest depot, collection point or sorting office.
Returns principles & process
If you are unhappy with the item you have purchased then you can return it to us for a full refund, replacement or exchange, as long as you notify us of this within 30 days of receiving the item. We will only accept returned items if they are in unworn condition and complete with tags.
It is your responsibility to ensure the returned item or items arrive safely with us. We therefore recommend that any items returned to us are sent with insurance and tracking. QP Jewellers do not accept responsibility for lost packages during transit to our return department.
Charges for returns
Goods which are not damaged or faulty and are returned to us in resalable condition must be returned at your expense. We cannot take responsibility for items damaged or lost in the return transit, and therefore we recommend using an insured postal service (e.g. Royal Mail Special Delivery) or courier. It is your responsibility to ensure goods arrive with us.
If the item to be returned has a defect or is damaged on arrival, and is being returned for a replacement item, we will cover the postage costs by way of an immediate refund to the credit/debit card or PayPal account used for purchase.
Returns packaging guidelines
All goods must be returned complete with all tags, paperwork and boxes.
Information on exchanges
If you would like to exchange an item for a different item of the same or higher value, please contact us within 30 days from receipt of the goods. You can contact us by telephone or by using the contact form prior to return. Our Customer Services team will respond to your query promptly to arrange return of the goods. You can then make additional payment for the exchange if there is an extra amount to pay. In the event of a general exchange it is your responsibility to ensure goods arrive with us safely and in brand new, unused condition. Goods are to be returned at your expense.
Customer contact numbers / email address [including call rates]
Call us on 0845 643 6191 or e-mail us at firstname.lastname@example.org. Calls to our Customer Services 0845 number usually cost 4 to 10 pence per minute from a UK landline. Mobile phone charges may cost more depending on your service provider.
Customer service opening hours
Monday to Friday - 9am to 5pm.
1 Kingsway House
Newcastle upon Tyne
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