Menkind - Seller Information Pages

About Us
 
Menkind was founded in 2001 with the mission to provide a wide and interesting choice of men’s gifts for the man who has everything; buying presents for men has never been easier.
 
Our choice includes boy’s toys and gadgets, digital cameras, drinking games, Smartphone and iPad accessories, stuff for football fans, novelty gifts, and the ever popular remote control helicopters and cars. We also range men’s accessories such as movie themed bathrobes, wallets, cufflinks and men’s watches from brands such as Adidas, Ben Sherman, Diesel, Dolce and Gabbana, Fossil, Police and Storm. Menkind also trades from shops in locations all over the UK, from Plymouth to Aberdeen.
 
Menkind is acknowledged as an up and coming presence in the men's gift and gadget market and were a finalist in the Emerging Retailer of the Year category of the prestigious Retail Week Awards 2006, one of only five companies selected from over 200 entrants.
 
In 2011, Menkind was featured in the Sunday Times Fast Track 100 League Table for the second year running. The Fast Track 100 league table ranks Britain's 100 private companies with the fastest growing sales over the latest three years.
 

Delivery Information
 
DELIVERY OPTIONS
• Express Delivery via Courier - £5.95 (Orders placed before 4:00pm) to locations within United Kingdom mainland.. Express Delivery
charges to Non-UK addresses vary.
• 3 - 5 Working Days Postal Service - £3.25. (Orders placed before 2.00pm) FREE on orders over £25.
 
Christmas Delivery Information
Last order date for Christmas: 17th December
Last order date for New Year: 19th December
Last delivery date for Christmas: 24th December
Last delivery date for New Year: 31st December
Amended CS opening times:
Customer Services OPEN
• Mon 24th December
• Thursday 27th December
• Friday 28th December
• Monday 31st January, 2013
Customer Services CLOSED
• Tuesday 25th December
• Wednesday 26th December
• Saturday 29th December
• Sunday 30th December
• Tuesday 1st January, 2013.
 
WHEN WILL MY ORDER ARRIVE?
Express Courier via Courier - £5.95. (Express Delivery charges to Non-UK addresses vary). Orders placed Monday to Friday before 4:00pm will be delivered the next working day to UK Mainland addresses (various post codes excluded are listed below). Please note that orders placed over the weekend will be received within two working days (Tuesday). Orders placed on Bank holiday Monday will also be received within two working days (Wednesday). Sunday deliveries are currently not available. A signature will be required on all courier orders.
 
The following postcodes are not eligible for Express Delivery and will be delivered within 3 working days:
• IV21-24, 26-28, 40, 52-54
• KW3, 11, 13
• KB33-34
• PA36, 40
• PH30-32, 35-41, 39-50
 
3 - 5 Working Days Postal Service - £3.25. FREE for orders over £25.
Orders placed Monday to Friday before 2:00pm will be dispatched the same day and are normally delivered within 3 working days for all UK mainland addresses.  This means that orders placed by 2.00pm Monday will usually be delivered on Thursday.  However, we are unable to guarantee this timescale if your delivery is delayed by factors outside of our control so please allow 7 working days before contacting us. Please note that orders placed over the weekend will be dispatched on Monday. Orders placed on bank holiday Monday will be dispatched on Tuesday. Sunday deliveries are not currently available.
 
Deliveries to Non UK Mainland addresses
• Northern Ireland, Scottish Highlands and Islands - £13.95:  Delivery is within 3 working days. We are unable to offer next working day delivery service to these areas.
• Isle of Man and Channel Islands (Guernsey and Jersey) - £14.95: Delivery is within 3 working days. We are unable to offer next working day delivery service to these areas.  As these orders are sent via courier, a signature will be required.
 
DELAYED ORDERS
We understand how important it is for you to receive your order as quickly as possible. However there may be times when our delivery partner is unable to deliver your package on time due to factors that are out of our control, for example – extreme bad weather or a broken down vehicle. Don’t worry, if we cannot ship to you right away, we will be in touch.
 
WHAT HAPPENS IF I'M OUT?
All items delivered by courier will need to be signed for. We regret we are unable to specify an exact time of day for delivery of your order beyond the delivery window of 9:00am to 5:30pm. However, if no one is available to accept delivery at the specified delivery address, the package will be returned to your local delivery depot and a card will be left detailing how to organise redelivery of your order.
 
CANCELLATIONS
We normally dispatch orders within 24 hours. Where you wish to cancel an order, please contact us as soon as possible with details of your order number. If the items have not already been sent, then we will cancel the order and issue a refund, confirming our action via e-mail. However, if the items have already been sent out, then we will e-mail you confirmation of the dispatch date and you will need to wait until receipt of the goods back to us before a refund can be processed.
 
AMENDMENTS TO ORDERS
Once an order has been placed, we are generally are unable to amend it. However If you wish to change any aspect of your order please contact our customers services team who will be happy to advise on 0844 567 0710.
 
 
Returns Policy
 
MONEY BACK GUARANTEE
Menkind offers a 30 Day Money Back Guarantee. If for any reason you are not completely delighted with your purchase, you may return it within 30 days for a full refund or exchange. All products must be returned in their original state complete with packaging and all components. Please ensure all products are packaged carefully to avoid damage on their return journey.
 
Collect+
You can use Collect+ to return parcels to Menkind. Collect+ is a convenient way to return parcels via local shops trusted by thousands of busy people every day. There are over 4500 Collect+ stores throughout the UK and most are open from early in the morning until late, seven days a week. Click on www.collectplus.co.uk/menkind to find your local Collect+ store. Please contact us and we will email a Collect+ returns label and further instructions.
 
Refunds
Once we have been informed of your intention to return a product, we will process your refund within 30 days of cancellation.  A deduction of £3.99 will be made from the refund amount to cover the return postage. The original delivery charge will only be refunded if the order is cancelled within the 7 day cooling off period.
 
DAMAGES
If for any reason your product does not reach you in perfect condition, please contact us within 3 days of receipt and we will arrange for a replacement.
 
FAULTY ITEMS
We guarantee that all of our products are of merchantable quality in accordance with your statutory rights. If an item develops a fault or defect please contact us with details of the problem quoting your order number and we will advise you of the action to take.

PLEASE NOTE, ITEMS THAT HAVE BEEN PURCHASED VIA TESCO.COM CANNOT BE RETURNED TO A TESCO OR MENKIND STORE.

Unwanted goods/gifts purchased from the 1st November 2012 can be returned for a refund up to and including 7th January 2013. All products must be returned in their original state complete with packaging and all components. These cannot be returned to a Tesco store. Expressions of intention to return an item after this date will not be eligible.
 
Contact Us
 
Customer Services Number
0844 567 0710  Calls charged at 5p per minute from a BT landline - other suppliers may charge differently. 
 
Email address 
TescoOrders@menkind.co.uk
 
Customer service opening hours
9:00am to 5:00pm, Monday to Friday
 
HQ address:
The Atrium
Curtis Road
Dorking
Surrey
RH4 1XA
 
Registration number:
4265426 
 
 

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Telephone
Phone 0800 323 4050†
Mobile 0330 123 4050
Opening times:
Mon to Fri 8am to 11pm
Saturday 8am to 8pm
Sunday 10am to 6pm
† 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.

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Tesco Customer Services
PO Box 73
Baird Avenue
Dryburgh Industrial Estate
Dundee
DD1 9NF
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