Ladders Online - Seller Information Page

About Us

Ladders-Online launched in 1999 and offers the widest range of ladders, loft ladders and step ladders in one place. One of the few early pioneers to sell quality certified ladders direct, we’ve built up our range with additional sizes, internationally recognised brands and a selection of specialist ladders to suit almost every job type.

We stock all the most popular ladders in our central distribution warehouse ready to ship the day you place your order right up until 3:00PM. This means that if you place an order over £50 for a ladder that is in stock, and is available for next day delivery, you will receive it the following working day.

Regular Opening /Delivery Times

We’re open Monday to Friday 8:30AM – 5PM (excluding bank holidays). Please check the delivery times below for products bought from Ladders-Online.

 

Standard Products – Marked In Stock & Next Day Delivery

 

·         Weekday Orders – Orders placed Monday to Friday by 3PM ship the same working day

·         Weekend orders – Processed Monday for delivery Tuesday (Except Bank Holidays – deliveries go out the next available working day)

 

Note that delivery to Northern Ireland & the Scottish Highlands for Next Day marked products take approximately 3 days.

 

Deliveries arrive anywhere between 8AM and 6PM Monday to Friday as standard. Standard delivery is free for all products from Ladders Online delivered to Mainland UK addresses. Choose delivery upgrades if you need your product delivered urgently.

 

·         You must be present to sign for your delivery

·         Please check the contents of your delivery for damage before you sign for it

·         If you miss your delivery, a card will be left from the courier informing you of the attempted delivery along with details of how to contact them and details for the re-delivery

 

Delivery to Scottish Highlands & Northern Ireland (Postcode areas IV, AB, PA, PH, KW, ZE, FK, IS, BT)

 

·         £40.00 for any value order

·         Delivery time 3 – 5 days to these postcode areas

 

For 'Special Orders' or items currently 'Out of Stock', please refer to the estimated delivery times on these product pages. Delivery upgrades are not available for 'Special Orders', items that are 'Out of Stock' or to Remote Destinations.

 

Every effort is made by our carrier and us to deliver your order within the specified time; however, the very nature of the product dictates that we cannot always guarantee the delivery date. In the unlikely event we cannot deliver your order within the specified time, we will endeavour to contact you in order to advise you of the situation and take instructions as to how you would prefer us to proceed. Please note that no claim for compensation will be considered for any consequential losses incurred because of late delivery, please refer to our full terms and conditions for further details.

 

Delivery Information

Orders received by 3:00PM for standard items in stock are dispatched the same day for delivery the Next Day to any UK mainland destination excluding Northern Ireland and the Scottish Highlands.

 

Orders are delivered Free of Charge. Deliveries are made between 8AM and 6PM Monday to Friday as standard.

 

·         You must be present to sign for your delivery

·         Please check the contents of your delivery for damage before you sign for it

·         If you miss your delivery, a card will be left from the courier informing you of the attempted delivery along with details of how to contact them and details for the re-delivery

 

Delivery to Scottish Highlands & Northern Ireland (Postcode areas IV, AB, PA, PH, KW, ZE, FK, IS, BT)

 

·         £40.00 for any value order

·         Delivery time 3 – 5 days to these postcode areas

 

For 'Special Orders' or items currently 'Out of Stock', please refer to the estimated delivery times on these product pages. Delivery upgrades are not available for 'Special Orders', items that are 'Out of Stock' or to Remote Destinations.

 

Every effort is made by our carrier and us to deliver your order within the specified time; however, the very nature of the product dictates that we cannot always guarantee the delivery date. In the unlikely event we cannot deliver your order within the specified time, we will endeavour to contact you in order to advise you of the situation and take instructions as to how you would prefer us to proceed. Please note that no claim for compensation will be considered for any consequential losses incurred because of late delivery, please refer to our full terms and conditions for further details.

 

Returns

As defined in The Consumer Protection (Distance Selling) Regulations 2000, the customer may, provided he or she has taken reasonable care of the Goods, return the goods and be repaid the price paid in respect of them within 7 working days (excluding Saturday and Sunday and any UK Bank Holiday) of their delivery.

The following conditions must be fulfilled:

·         Goods returned must be received in as new condition.

·         Goods must be returned complete (including all packaging, manuals, etc. for that product). If any item(s) are missing when received then the product is deemed incomplete.

·         The packaging of the goods must be unmarked and undamaged.

·         All returns must be authorised and the Return Authorisation Number (RAN) clearly displayed on the returned product.

·         Carriage costs for dispatch and returning the goods are the customer's responsibility. If the customer would like the company to make the collection on their behalf they must be aware the collection will not be insured and the company cannot be held responsible for any damage incurred during the collection. All collection charges incurred will be passed on to the customer at cost.

·         The goods remain the customer's responsibility during transit and until signed for by the company.

·         All goods must be returned within 7 days of the RAN date of issue.

·         If upon receipt the returned goods fail to meet the above conditions then the company may refuse to accept the goods.

·         A refund for the goods will be made by the same payment method and to the same card that was used to make the purchase. All refunds will be undertaken within 30 days of the return. Refunds cannot be made for postal charges incurred by the customer in returning the goods to us.

·         A Returns Authorisation Number (RAN) must be obtained from customer services prior to returns. This number MUST be clearly displayed on the returned goods otherwise the return will be rejected and returned to sender.

·         If the customer would like to return goods outside the return period of 7 days but within 30 days, a re-stocking fee of 10% of the invoice value of the goods (subject to a minimum charge of £20) will apply.

Returns (Faulty goods)

If the goods were delivered 30 days ago or less, we will offer to refund or replace confirmed-faulty goods once returned as per our returns procedure. The company will help to arrange a resolution under the manufacturer's warranty for items reported after the 30-day period.

Goods Damaged in Transit

The company must be notified within 24 hours of receipt of an item damaged in transit. All of the packaging the item was shipped in should be retained, if the packaging is obviously damaged refuse the delivery or only sign for the items as 'Damaged Packaging, items not inspected'. If the packaging and goods inside are obviously severely damaged, refuse the delivery entirely. Once the damaged items are received back in accordance with our returns procedure we will send a replacement product or, if this is not possible, provide a full refund. Once the goods have been delivered and signed for in good condition responsibility passes to the customer. Goods endorsed as Received in Good Condition, or not notified within 24 hours as damaged cannot be guaranteed a replacement product.

The company cannot accept returned items without a Returns Authorisation Number.

Contact Us

Any questions please contact us at 0330 123 1135 or at sales@ladders-online.com

Monday to Friday 8:30AM – 5PM (excluding bank holidays)

Ladders-Online
Penarth Road
Cardiff
CF11 8TD

Company No. 534073

VAT Reg No. 134 1442 07

back to top

Did this answer your question?

    
back to top

Can't find the answer to your question?

Contact us.

Related search results

No Similar solutions are available for display.

Contact us

Email

Complete our online form to send an email to us.

We aim to respond to your email within 48 hours of receipt.

Our stores

Please contact your nearest Tesco store with any questions about shopping in our stores.

Find nearest store
Telephone
Phone 0800 323 4050†
Mobile 0330 123 4050
Opening times:
Mon to Fri 8am to 11pm
Saturday 8am to 8pm
Sunday 10am to 6pm
† 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.

Post

Tesco Customer Services
PO Box 73
Baird Avenue
Dryburgh Industrial Estate
Dundee
DD1 9NF
1
Close overlay and continue

We value your opinion

Leave quick feedback Or Complete our survey