Seller Information Page

About Us

Jewelco London is a UK based manufacturers and importers of quality Gold, Silver and Diamond set Jewellery, supplying the public direct from the factory. Jewelco London has been in business since 1991 and has an enviable reputation for quality and service.

As all goods are shipped from their own UK based warehouse, orders are guaranteed and are shipped fast.

With thousands of products on offer, you are sure to find your perfect piece!

Delivery Information

All orders come with Free UK Delivery as Standard.

Orders over £100 may require a signature upon delivery.

Certain Orders over the value of £100 can be tracked on track.royalmail.com

Returns Policy

Returns principles & process:

Jewelco London guarantees jewellery against manufacturing fault for a period of 12 months from the date of sale.  Any modifications made, such as engraving, resizing, etc. will invalidate the guarantee.

We do not guarantee jewellery that has been worn inappropriately or dented. Care is taken to ensure your jewellery reaches you in perfect condition.

Please retain your delivery note as proof of purchase.

In the unlikely event you are unhappy with your purchase, Jewelco London will offer you a refund, providing it is returned within 7 days after the delivery date on strict condition that it is returned unworn in its original packaging, enclosing a copy of the delivery note. Regretfully postage cannot be refunded.

Charges for returns

Return Postage fees are to be paid by the customer, unless the order is faulty,

Returns packaging guidelines

Please ensure items are packed appropriately and the correct postage paid, to avoid damage or delay. Jewelco London is not responsible for items lost, tampered with or damaged in the post when being returned for exchange, repair or credit. To ensure your jewellery is covered please use Royal Mail Special Delivery.

Information on exchanges

Free exchange for faulty items.

For non-fitting rings, costs vary depending on finger size, please contact our service desk for more information.

Exclusions

Bespoke, Made to Order Jewellery, such as Wedding Rings, Nameplates, Initial Rings, or any other modified Jewellery, will not be accepted for return, due to the unique nature of the product, unless they are faulty. Please contact our service desk for more information.

Contact Us

Telephone:  0844-8800-463 (5p per minute from a BT land line)

Email: info@jewelco.co.uk

Customer service opening hours: 10am-5pm

Business Working Days (Monday-Friday excluding Bank Holidays)

HQ address:

Jewelco London
27 Greville Street
London
EC1N 8SU

Registration number: 3071308

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Email

Complete our online form to send an email to us.

We aim to respond to your email within 48 hours of receipt.

Our stores

Please contact your nearest Tesco store with any questions about shopping in our stores.

Find nearest store
Telephone
Phone 0800 323 4050†
Mobile 0330 123 4050
Opening times:
Mon to Fri 8am to 11pm
Saturday 8am to 8pm
Sunday 10am to 6pm
† 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.

Post

Tesco Customer Services
PO Box 73
Baird Avenue
Dryburgh Industrial Estate
Dundee
DD1 9NF
1
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