Garden Centre Direct

About us

Experienced garden building manufacturer, online retail of garden buildings, garden furniture, barbecues and outdoor toys

Delivery information

Delivery rates and timescales

10 working days

Delivery locations and exceptions

UK Mainland Only (No Offshore Isles)

Requirements to sign for delivery

Not Required

Information on order tracking

Available through delivery telephone line updates - 01636 822881

Missed Delivery, Delivery cancellations and amendments

If you wish to cancel your order before the goods have been despatched you can e-mail us at cancellations@gardencentredirect.co.uk

If you wish to cancel your order after despatch because you were unable to accept the goods on the agreed delivery date you will be liable for a delivery charge which will be deducted from your refund

If you wish to cancel your order once you have received the goods you can give us a notice of cancellation. You have seven working days, by statute, from the day after the date of delivery of the goods. You must notify us in a durable form and this can be done by email to cancellations@gardencentredirect.co.uk or in writing to

gardencentredirect.co.uk
Parry Business Park
Grassthorpe Road
Sutton-On-Trent
Nottinghamshire
NG23 6QX

or by fax to 01636 823009. You must keep the goods in good condition whilst they are in your possession.

You should return the goods to us; you will bear the cost of returning the goods. Upon receipt of the goods you will receive a full refund of any monies paid or exchange or credit if applicable

Returns policy

Returns principles & process

If the product is damaged or broken on arrival you can return the goods (damage should be reported within 7 days of delivery - see section 8 above). We will require photographic evidence of the condition of the item you are returning. We will collect the item(s) from you if applicable. You will receive a full refund once the goods have been delivered to us and have been inspected.

We cannot accept back for a full refund any item which has been incorrectly assembled causing a fault or damage, or modified in any way (including, without limitation, painting or treating with chemicals).

If the product delivered is not what you ordered or does not correspond fully with its item description and you wish to discuss this please notify us immediately on 01636 822883Calls from BT landlines cost between 5 and 10 pence per minute. Callers in the UK pay the same call charges irrespective of National Geographic Location. Charges for calls from mobiles may vary).

If an item develops a fault within a reasonable period after delivery you should NOT continue to use the goods. Please notify us as soon as practicable on 01636 822883(Calls from BT landlines cost between 5 and 10 pence per minute. Callers in the UK pay the same call charges irrespective of National Geographic Location. Charges for calls from mobiles may vary) or email productsupport@gardencentredirect.co.uk We will arrange for a replacement or refund as required. In both cases we will arrange to collect the goods at our expense and examine them.

Please notify any missing parts following the inspection of the goods. Please notify us within 7 days of delivery on 01636 822883(Calls from BT landlines cost between 5 and 10 pence per minute. Callers in the UK pay the same call charges irrespective of National Geographic Location. Charges for calls from mobiles may vary), or email productsupport@gardencentredirect.co.uk detailing the parts and giving part numbers if applicable. You may also send in photographs or an illustration if this would help identify the missing part(s). On receipt of the information we will arrange for the relevant part(s) to be sent out to you. Please note that all parts must be checked before assembly to make sure they are all present; once assembly has been commenced and/or completed the purchase price will not be refunded.

Contact us

Delivery 01636 82288

Product Support 01636 822883

Customer service opening hours* 8am - 5pm Monday - Friday

HQ address

Parry Business Park
Grassthorpe Road
Sutton-on-Trent
Newark
Notts
NG23 6QX

Registration number 03749055

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Email

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We aim to respond to your email within 48 hours of receipt.

Our stores

Please contact your nearest Tesco store with any questions about shopping in our stores.

Find nearest store
Telephone
Phone 0800 323 4050†
Mobile 0330 123 4050
Opening times:
Mon to Fri 8am to 11pm
Saturday 8am to 8pm
Sunday 10am to 6pm
† 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.

Post

Tesco Customer Services
PO Box 73
Baird Avenue
Dryburgh Industrial Estate
Dundee
DD1 9NF
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