Garden Centre Direct
Experienced garden building manufacturer, online retail of garden buildings, garden furniture, barbecues and outdoor toys
Delivery rates and timescales
10 working days
Delivery locations and exceptions
UK Mainland Only (No Offshore Isles)
Requirements to sign for delivery
Information on order tracking
Available through delivery telephone line updates - 01636 822881
Missed Delivery, Delivery cancellations and amendments
If you wish to cancel your order before the goods have been despatched you can e-mail us at email@example.com
If you wish to cancel your order after despatch because you were unable to accept the goods on the agreed delivery date you will be liable for a delivery charge which will be deducted from your refund
If you wish to cancel your order once you have received the goods you can give us a notice of cancellation. You have seven working days, by statute, from the day after the date of delivery of the goods. You must notify us in a durable form and this can be done by email to firstname.lastname@example.org or in writing to
Parry Business Park
or by fax to 01636 823009. You must keep the goods in good condition whilst they are in your possession.
You should return the goods to us; you will bear the cost of returning the goods. Upon receipt of the goods you will receive a full refund of any monies paid or exchange or credit if applicable
Returns principles & process
If the product is damaged or broken on arrival you can return the goods (damage should be reported within 7 days of delivery - see section 8 above). We will require photographic evidence of the condition of the item you are returning. We will collect the item(s) from you if applicable. You will receive a full refund once the goods have been delivered to us and have been inspected.
We cannot accept back for a full refund any item which has been incorrectly assembled causing a fault or damage, or modified in any way (including, without limitation, painting or treating with chemicals).
If the product delivered is not what you ordered or does not correspond fully with its item description and you wish to discuss this please notify us immediately on 01636 822883Calls from BT landlines cost between 5 and 10 pence per minute. Callers in the UK pay the same call charges irrespective of National Geographic Location. Charges for calls from mobiles may vary).
If an item develops a fault within a reasonable period after delivery you should NOT continue to use the goods. Please notify us as soon as practicable on 01636 822883(Calls from BT landlines cost between 5 and 10 pence per minute. Callers in the UK pay the same call charges irrespective of National Geographic Location. Charges for calls from mobiles may vary) or email email@example.com We will arrange for a replacement or refund as required. In both cases we will arrange to collect the goods at our expense and examine them.
Please notify any missing parts following the inspection of the goods. Please notify us within 7 days of delivery on 01636 822883(Calls from BT landlines cost between 5 and 10 pence per minute. Callers in the UK pay the same call charges irrespective of National Geographic Location. Charges for calls from mobiles may vary), or email firstname.lastname@example.org detailing the parts and giving part numbers if applicable. You may also send in photographs or an illustration if this would help identify the missing part(s). On receipt of the information we will arrange for the relevant part(s) to be sent out to you. Please note that all parts must be checked before assembly to make sure they are all present; once assembly has been commenced and/or completed the purchase price will not be refunded.
Delivery 01636 82288
Product Support 01636 822883
Customer service opening hours* 8am - 5pm Monday - Friday
Parry Business Park
Registration number 03749055back to top back to top
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