Does your guarantee cover customer misuse?

The Tesco Direct Guarantee does not cover customer misuse.

We will not be offering refunds if the item has been misused or the damage has been inflicted after product acceptance.

We apologise for any disappointment this may cause.

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† 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.


Tesco Customer Services
PO Box 73
Baird Avenue
Dryburgh Industrial Estate