Direct Golf UK

About Us

Founded by PGA Professional John Andrew in 1991 Direct Golf UK has enjoyed massive growth in its 22 successful years of trading. Starting with one small shop in Huddersfield, a philosophy of cutting manufacturers recommended retail prices by up to 70% proved to be very popular with the golfing public and Direct Golf UK quickly gained the reputation for the best prices in the UK. Backed up with fast delivery and world class customer service, Direct Golf UK quickly grew into one of the largest specialist golf retailers in the UK and Europe.

Direct Golf UK now employs over 300 people and is still run by its founder John Andrew PGA Professional. The management team is also made up of PGA Professionals and people who are fanatical and care about golf.

Direct Golf UK's success is down to good old hard work and the total commitment and dedication to providing "total customer satisfaction" which is its motto to this day.

Direct Golf UK's massive buying power enables us to pass on any discounts we receive from our suppliers to you our customers. We think about our customers first and ignore the prices set and recommended by manufacturers. Paying recommended retail price for any product nowadays is a thing of the past and we believe "PRICE IS KING" and in a recent survey the most important factor in a customers buying decision was price, followed up by availability.

Huge Inventory

Our 75,000 square foot distribution centre allows us to carry huge stocks of all products we advertise which enable us to get your goods to you quickly and ready for your next game of golf. Next day delivery is available, and we aim to despatch goods on the same day of the order. Our distribution centre is manned 24 hours to ensure our motto of "Total Customer Satisfaction”.

World Class Customer Service

Direct Golf UK’s commitment is to provide "Total Customer Satisfaction" and employs highly trained staff to ensure this goal is delivered to all our consumers.

100% Satisfaction Guarantee

We have a 2 year extended warranty on most products, and full manufacturers' warranties apply on all products supplied. By offering a full money back guarantee, any items which are received that do not give complete satisfaction can be returned in unused condition for a full refund or can be collected and an alternative product delivered. "We strive to offer the best deals, and take customer service to a different level”. 

Delivery

Who do we use for Delivery?

Direct Golf UK will ship your parcel via UK Mail, DPD or Royal Mail depending on the size of your parcel and location of delivery address. All services are available and pricing tariff is listed below.

Tariff

UK Mainland  (Excludes Highlands & Isles, Online Only)

Free Delivery
Orders over £50 ¹ - 3 - 5 Working Days - Mon-Fri - FREE

Standard
Orders of £50 and under ¹ - 3 - 5 Working Days    Mon-Fri - £2.99

Fast Track
Guaranteed picked & despatched within 24 hours - 2 - 3 Working Days - Mon-Fri- £3.99

Next Working Day
If ordered before 2pm - 1 Working Day - Mon-Fri - £6.99

Next Working Day before 10:30am
If ordered before 2pm - 1 Working Day - Mon-Fri - £12.99

Saturday before Noon
If ordered before - 2pm Friday - Saturday - £12.99

Scottish Highlands & Islands
Postcodes: FK17-99, G83, HS1-9, IV1-28, IV33-56, IV63, KA27-28, KW1-17, PA20-49, PA60-78, PH15-16, PH18-26, PH30-44, PH49-50, ZE1-3.

5 - 7 Working Days - Mon-Fri - £5.99 FREE if order over £100 ¹

Northern Ireland
5 - 7 Working Days - Mon-Fri - £6.99 FREE if order over £100 ¹

Isle of Man
5 - 7 Working Days           Mon-Fri - £7.99 FREE if order over £100 ¹

Channel Islands
5 - 7 Working Days - Mon-Fri - £9.99 FREE if order over £150 ¹

Are Premium Delivery Services Available for Everyone?

No, our couriers do not offer a next day or timed delivery or Saturday delivery service to the Channel Islands, Isle of Man, Northern Ireland, Scottish Highlands & Islands or any non UK destinations.

Public Holidays and Working Days

Our couriers do not collect or deliver on Sundays or Public Holidays. Our couriers will not collect on Saturdays. Working days are classed as Monday to Friday. If you have chosen a premium service such as next day delivery, please take this into consideration.

Returns

Returns Policy – Please note, items that have been purchased via tesco.com cannot be returned to a Tesco or Direct Golf UK store.

Return of an Unwanted Item

We want you to be 100% satisfied with everything you purchase from Direct Golf UK, however if you wish to return an item to us for an exchange or refund, please contact our dedicated Customer Services Team on free phone 08000 139 139 for your returns number. Once you have obtained your returns number you should return your goods to:

Direct Golf Returns Department
Bankwell Road
Milnsbridge
Huddersfield
West Yorkshire
HD3 4LU

On the outside of your parcel please write the returns number. Please include a note inside the parcel with your name, address and contact details with confirmation of what is required in return. We recommend that you return the goods through the 'Royal Mail Recorded Delivery Service' and keep the receipt for your records. Upon receipt of the parcel we can then send any replacement item(s) to you free of any delivery charge.

Return of a Faulty Item

Please be aware that if a faulty product has been returned and is still under warranty, this product will be repaired if it is possible to do so. In the vast majority of such cases, upon receipt of the item, we will forward the item(s) to the relevant manufacturer for inspection. The majority of manufacturers quote up to 28 days for repair of goods. If the item cannot be repaired, we will replace it free of charge. If a product is out of warranty, repair of the faulty item will be chargeable to you.

Faults with Electric Trolleys, GPS Units and Range Finders

Due to the technical nature of certain Electric Trolleys, GPS units and Range Finders, should you need to return such an item due to a fault, we may put you in direct contact with the manufacturer who will offer specialist advice and speed up the whole process.

Can Direct Golf UK Collect my Unwanted Goods?

Yes, we can collect your item(s), the cost of this service is £8 per parcel. We can also arrange a ‘swapit’ whereby we collect your goods and deliver new goods at the same time. The cost of this service is £15. Please contact the Customer Services Team on free phone 08000 139 139 should you want to take advantage of these services. Please note these services are not available outside the UK.

If I Have Requested a Refund, How Long Will This Take?

Upon receipt of a return, if a refund has been requested this will be processed within 14 working days.

Registered Office

Direct Golf UK
Bankwell Road
Milnsbridge
Huddersfield
West Yorkshire
HD3 4LU

UK VAT Number: 845 3071 34

Company Reg. Number: 3901345

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Telephone
Phone 0800 323 4050†
Mobile 0330 123 4050
Opening times:
Mon to Fri 8am to 11pm
Saturday 8am to 8pm
Sunday 10am to 6pm
† 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.

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Tesco Customer Services
PO Box 73
Baird Avenue
Dryburgh Industrial Estate
Dundee
DD1 9NF
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