Are there any non-returnable products?

Some items are excluded from the 28 day returns policy.

These items can't be returned unless they are faulty.

These include:
Perishable items.
Items which can't be resold for health or hygiene reasons (e.g. mattresses, divans, earrings, body jewellery & personal grooming products).
Self-assembly furniture if part or fully assembled.
Items which have been installed using our installation service.
We may restrict the exchange of computer games & software due to the problem of unlicensed copying.
The following ranges differ slightly from our standard returns policy:
Paints, oils, items with petrol engines (e.g. lawn mowers), diamond jewellery & bathroom suites. [put all on one line]
For further details please refer to "What do I do if I want to return paints, oils, items with petrol engines (for example, lawn mowers)" or "How do I return diamond jewellery?"
For reasons of health and hygiene any mattress, sofa bed or divan that has been unwrapped will be deemed as used and cannot be returned for any reason other than manufacturing fault.
For further details please contact Customer Services.

back to top

Did this answer your question?

back to top

Can't find the answer to your question?

Contact us.

Related search results

No Similar solutions are available for display.

Contact us


Complete our online form to send an email to us.

We aim to respond to your email within 48 hours of receipt.

Our stores

Please contact your nearest Tesco store with any questions about shopping in our stores.

Find nearest store
Phone 0800 323 4050†
Mobile 0330 123 4050
Opening times:
Mon to Fri 8am to 11pm
Saturday 8am to 8pm
Sunday 10am to 6pm
† 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.


Tesco Customer Services
PO Box 73
Baird Avenue
Dryburgh Industrial Estate