Early Learning Centre

About us

Helping children be all they can be:
At Early Learning Centre, we do all we can to help mums help children grow into happy, self-confident people. We create fantastic toys – toys that help develop vital skills, toys that help children get off to the best possible start, and toys that are tremendous fun. All our toys are designed to help children explore the boundaries of their imaginations  and creativity, to make learning fun and help children be all they can be.

Safe and Sound:
All our toys meet and exceed all British and European standards for toy safety, and we're delighted withour on-going association with the Royal Society for the Prevention of Accidents, who work with us in the development of our toys.

We test our toys just like your kids do. We push them down the stairs, throw them, jump on them, knock them over, poke fingers in them and even lick them. So we know our toys are as tough as the children that play with them.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect Sorry, not currently available Order by 5pm (Monday-Friday) and collect in store next day
Express delivery £7.95 Order by 5pm (Monday-Friday) for delivery next day
Standard delivery (small Items) £3.00 Order by 5pm (Monday-Friday) for delivery within 2-5 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

Deliveries are made Monday-Friday between 9am and 5:30pm, during peak times your delivery may arrive between 7.30am and 9pm.

Delivery locations and exceptions

Deliver to all of the UK

Requirements to sign for delivery

For security reasons all products must be signed for.

Missed Delivery

If you are not in when we attempt delivery, we will leave you a card so that you can rearrange delivery at a convenient time, alternatively we may leave your parcel with a neighbour and leave you a card to advise you.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Exclusions - toiletries, software, food (including formula milk), and opened mattresses *This does not affect your rights if the product is faulty or mis-described.

Charges for returns

If you change your mind and wish to return your item you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return. Should you require an unwanted item to be collected this can be arranged by calling 0344 875 5222.Most of our items can be returned using the Royal Mail, however our larger items may need to be returned by courier. If this is the case we estimate the cost of courier returns to be approximately £30. For change of mind returns you can either arrange your own courier or we can arrange for our courier to collect from you. If you choose this option we will deduct the cost of the return from your refund.

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

To make a return, please follow the instructions and use the returns form and label provided in your order. All returns must be posted to this address:

Mothercare Direct (Early Learning Centre)
Prolog Phase 5
Sherwood Park
Annesley
Nottingham
NG15 0DJ

Should you require an unwanted item to be collected, or need advice before returning please call 0344 875 5222.Please note any postage incurred by returning the item(s) to us will not be refunded. All returned goods must be accompanied by a delivery note (this comes with the delivery of your goods), with completed details on the reverse.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address : ELC.tesco@elc.co.uk

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone 0344 335 1478 (calls are charged at national rate).

Our customer services are open from 8am - 8pm, Monday to Friday, 9am - 6pm Saturday and 9am to 5pm on Sundays excluding Bank Holidays

Postal address:
Customer Care
Early Learning Centre
Cherry Tree Road
Watford
Hertfordshire
WD24 6SH

Customer service opening hours:
We are open from 8am to 8pm Monday to Friday, 9am - 6pm Saturday and 9am to 5pm on Sundays.

Please include your order number and contact details on any correspondence and state that you purchased via www.tesco.com/direct/

Registration number
Registered in England no. 00102194

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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