Early Learning Centre (1110)

About us

Helping children be all they can be:
At Early Learning Centre, we do all we can to help mums help children grow into happy, self-confident people. We create fantastic toys – toys that help develop vital skills, toys that help children get off to the best possible start, and toys that are tremendous fun. All our toys are designed to help children explore the boundaries of their imaginations  and creativity, to make learning fun and help children be all they can be.

Safe and Sound:
All our toys meet and exceed all British and European standards for toy safety, and we're delighted withour on-going association with the Royal Society for the Prevention of Accidents, who work with us in the development of our toys.

We test our toys just like your kids do. We push them down the stairs, throw them, jump on them, knock them over, poke fingers in them and even lick them. So we know our toys are as tough as the children that play with them.

Delivery Information

Delivery rates and timescales

Standard Delivery:
The estimated delivery time for Standard UK delivery is 3-5 working days after your payment has been received. *
Standard Delivery option covers all UK Mainland post codes and UK Out of Area post codes (which includes Northern Ireland and Scottish Highlands post codes).
Deliveries are made Monday-Friday between 9am and 17:30pm, during peak times your delivery may arrive between 7.30am and 9pm.

Free delivery applied on all UK orders over £50 and charged at £2.95 per order for orders under £50 (excluding Channel Islands).

Express (Premium) Delivery: The estimated delivery time for Express Delivery is 1-2 working days after your payment has been received.
Costs £6.95 on all orders*
Order before 4pm Monday - Friday for next day (excludes Sundays and Bank Holidays)
Deliveries are made Monday-Friday between 9am and 17:30pm, during peak times your delivery may arrive between 7.30am and 9pm.
Express (Premium) delivery is not available on weekends and bank holidays
Please note: geographical restrictions apply.

Delivery locations and exceptions
Standard Delivery option covers all UK Mainland post codes and UK Out of Area post codes (which includes Northern Ireland and Scottish Highlands post codes).
Express Delivery is currently available for UK Mainland post codes only.

Requirements to sign for delivery
No requirements.

Missed Delivery, Delivery cancellations and amendments
If you are not in when we attempt delivery, we will leave you a card so that you can rearrange delivery at a convenient time, alternatively we may leave your parcel with a neighbour and leave you a card to advise you.

Returns Policy

Returns Principles
We offer a Hassle-free returns policy and are happy to refund or exchange any product*† returned within 28 days of purchase, as long as it is returned in its original state, unused and in original packaging. Proof of purchase is required.

†Exclusions - toiletries, software, DVDs, food (including formula milk), Tens machines, gift vouchers, gift cards and opened mattresses. *This does not affect your rights if the product is faulty or mis-described.

Returns Process
To make a return, please follow the instructions and use the returns form and label provided in your order.

All returns must be posted to this address:
Mothercare Direct (Early Learning Centre)
Prolog Phase 5
Sherwood Park
Annesley
Nottingham
NG15 0DJ

Should you require an unwanted item to be collected this can be arranged by calling 0344 335 1478.

If you need advice before you return an item please ring us on 0344 335 1478. Please note any postage incurred by returning the item(s) to us will not be refunded. All returned goods must be accompanied by a delivery note (this comes with the delivery of your goods), with completed details on the reverse.

Contact us

Talk to Early Learning Centre directly about their products or an order.

Email address : ELC.tesco@elc.co.uk

Phone 0344 335 1478 (calls are charged at national rate).

Postal address:
Customer Care
Early Learning Centre
Cherry Tree Road
Watford
Hertfordshire
WD24 6SH

Customer service opening hours:
We are open from 8am to 8pm Monday to Friday, 9am - 6pm Saturday and 9am to 5pm on Sundays.

Please include your order number and contact details on any correspondence and state that you purchased via www.tesco.com/direct/

Registration number
Registered in England no. 00102194

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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