Divine Audio (212)

About us

Thanks for visiting Divine Audio. The business was set up in 2004 and has always specialised in two channel and cinema systems that the majority of people can afford. Several moves later we now operate from our showroom and warehouse in Desborough, Northamptonshire – serving local customers and those throughout the UK and the Rest of the World.

Delivery Information

Delivery rates and timescales

Click & Collect FREE Order by 3pm* (Monday-Friday) and collect in store next day
Standard delivery FREE shipping on orders over £50
£3.95 on orders under £50
Standard delivery usually 3-5 days
Express delivery Price will vary per item Order by 3pm* (Monday-Friday) for delivery within 1-2 days

We use Royal Mail for all orders under 2kg in weight unless they are high value items, and in every other case we use DPD for courier shipments.

We ship items Monday to Friday.

Delivery locations and exceptions

We ship everywhere within the UK, however delivery times may be longer for people in the Scottish Highlands.

Requirements to sign for delivery

All orders delivered via courier or Royal Mail Special Delivery will be required to sign for their order If you are not available to receive your order it will likely be held at your local Royal Mail or DPD delivery depot for collection or redelivery.

Missed delivery

If you have missed your delivery please contact us and we will help you with collection or delivery of your order.

Returns Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

We are not entitled to pay for your shipping costs when returning an item to us unless the item is damaged or we have sent the wrong item to you. Please bear this in mind when returning an item.

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

Please contact us if your product is faulty or damaged.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: office@divineaudio.co.uk

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone 01536 762211

Our customer services are open from 9am - 5pm, Monday to Friday, excluding bank holidays

Postal Address:
Divine Audio Ltd
Unit 7-8 Pipewell Road
Desborough
NN14 2SW

Company number: 5162790, VAT number: GB 844489096

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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