Direct Golf UK Ltd - Design: Plain

About us

Founded by PGA Professional John Andrew in 1991, Direct Golf UK has enjoyed massive growth in its 23 successful years of trading. Starting with one small shop in Huddersfield, a philosophy of cutting manufacturers recommended retail prices by up to 70% proved to be very popular with the golfing public, and Direct Golf UK quickly gained the reputation for the best prices in the UK. Backed up with fast delivery and world class customer service, Direct Golf UK quickly grew into one of the largest specialist golf retailers in the UK and Europe. Direct Golf UK now employs over 300 people and is still run by its founder PGA Professional John Andrew. The management team is also made up of PGA professionals, and people who are fanatical about golf. Direct Golf UK 's success is down to good old hard work and the total commitment and dedication to providing "total customer satisfaction”, which is its motto to this day. Our massive buying power enables us to pass on any discounts we receive from our suppliers to you, our customers. We think about our customers first and ignore the prices set and recommended by manufacturers. Paying recommended retail price for any product nowadays is a thing of the past, and we believe "PRICE IS KING”. In a recent survey, the most important factor in a customers buying decision was price, followed up by availability. Our 75,000 square foot distribution centre allows us to carry huge stocks of all products we advertise, which enables us to get your goods to you quickly and ready for your next game of golf. Next day delivery is available, and we aim to despatch goods on the same day of the order.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect Free Order by 2pm (Monday-Friday) and collect in store next day
Express delivery £5.95 Order by 2pm (Monday-Friday) for delivery next day
Standard delivery (Small Items) FREE Order by 2pm (Monday-Friday) for delivery within 2-5 days

Delivery by UK Mail with Standard and 24 Hour services available.

Items shipped Monday to Friday, excluding bank holidays.

Delivery locations and exceptions

We delivery to all UK locations.

Requirements to sign for delivery

If you are not at the delivery location, the courier will leave item with a neighbour, if they can sign for it.

Missed delivery

If you are not at the delivery location, the courier will leave item with a neighbour, if they can sign for it. If no one is available a card will be left and delivery attempted the next working day

Returns & cancellation policy

Is your purchase not quite right?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

If you change your mind about an item, you will be responsible for cost of returning it to us.

The cost of return will vary depending on size and weight of item, this will range from £3 to £13

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

If you are looking to return an item to us for an exchange or refund, please contact our Customer Services Team for your returns number.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days, we will be able to advise on the options to repair, replace or refund your item.

Customer Service Team: 08000 139 139.

Contact us

Talk to Direct Golf directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us:

Email address: customer.services@direct-golf.co.uk

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays.

  • Phone 08000 139 139
  • Mobile 01484 344034

Our customer services are open from 9am - 6pm, Monday to Saturday, excluding bank holidays.

Postal address:
Direct Golf UK Limited c/o Mosaic Fulfillment Solutions
York House
Wetherby Roade
Long Marston
York - YO26 7NH

Company Number - 3901345 / VAT Number - 845 3071 34

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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