Is your purchase not quite right?
That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.
Charges for returns
If you change your mind about an item, you will be responsible for cost of returning it to us.
The cost of return will vary depending on size and weight of item, this will range from £3 to £13
Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.
If you are looking to return an item to us for an exchange or refund, please contact our Customer Services Team for your returns number.
Is your purchase faulty or damaged?
We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days, we will be able to advise on the options to repair, replace or refund your item.
Customer Service Team: 08000 139 139.