Is your purchase not quite right?
That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.
Charges for returns
If you change your mind about an item, you will be responsible for cost of returning it to us.
The cost of return will vary depending on size and weight of item. Any queries, please contact the Customer Services Team on 08000 139 139.
If you change your mind about an item, please return it with all original components and packaging. If you are unable to return the item in its original packaging, please ensure it is securely packaged to avoid any damage.
If you are looking to return an item to us for an exchange or refund, please contact the Customer Services Team on free phone 08000 139 139 for your returns number.
Is your purchase faulty or damaged?
We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days, we will be able to advise on the options to repair, replace or refund your item.
Customer Service Team: 08000 139 139.