Charged you mind?
That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found here Returns Policy page.
Charges for returns
For items that are neither faulty or incorrect you will have to pay return postage costs. Once received we will process a refund for the item and original postage.
Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.
You must contact ourselves first for any returns. Please return all items with paperwork, dependant on reason for return a pre-paid returns label will be submitted to you If the item is incorrect or faulty upon arrival.
Is your purchase faulty or damaged?
We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.