Colanders

About us

Colanders was established in 1995 by David Eggison who is a trained chef and experienced retailer. We have both an Internet website and a high street shop where you can purchase all of our carefully selected high quality range of kitchenware products. Whether you are a professional chef, or someone who just loves to cook, our aim at Colanders is to provide you with all that you could possibly need. Our buying team have searched far and wide for those extra special things that you never knew you needed, and now cannot do without! We supply such Brands as Kenwood, Typhoon, OXO,London Pottery , Swift, Soda stream,Tala, Charles Viancin and much, much more. We hope you will find everything you need to make your time in the kitchen a success. We offer a wide range of delivery options to make the customers experirnce as easy and straight forward as possible. As a company that cares about the environment we actively participate in the Electrical Waste Recycling Program. Visit our cookware shop at Colanders Cookshop, 4-6 Churchgate Shopping Centre, Hitchin, Hertfordshire, SG5 1DN.

Delivery Information

Delivery rates and timescales

Click & Collect FreeOrder by 12pm (Monday-Friday) and collect in store next day
Express deliverySorry, not currently available
Standard delivery (Small Items)£1.95Order by 2pm (Monday-Friday) for delivery within 2-5 days
Standard delivery (Large Items)£4.95Order by 2pm (Monday-Friday) for delivery within 7 days

Orders are shipped using Royal Mail Standard or Parcelforce depending on the weight and/or cost of the order. A signature will be required for Parcelforce deliveries.

We are happy to change the delivery address after a purchase is made, but only if the order has not been dispatched. Once an order is dispatched we are unable to change the delivery address.

Delivery locations and exceptions

You will be contacted via E-mail

Requirements to sign for delivery

Parcelforce require a signature. If you are not present at the time of delivery, the courier will post a card at said address. You can then contact ourselves or the courier direct to arrange a re-delivery of the order with Parcelforce.

Missed delivery

Re-delivery will be attempted at no extra charge to you.

Returns Policy

Charged you mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found here Returns Policy page.

Charges for returns

For items that are neither faulty or incorrect you will have to pay return postage costs. Once received we will process a refund for the item and original postage.

From £5.20-£8.00

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

You must contact ourselves first for any returns. Please return all items with paperwork, dependant on reason for return a pre-paid returns label will be submitted to you If the item is incorrect or faulty upon arrival.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order.

Email: tescoenquiries@colanderscookshop.co.uk

Phone: 01438 314011

Postal address:
3 Whitworth Road
Pin Green Industrial Estate
Stevenage
SG1 4QS

Our customer services are open from 9am - 5pm, Monday to Friday, excluding Bank Holidays./p>

Emails are processed on a Saturday between 9am - 11am

Operational: Monday - Friday 9am - 4.30pm

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 01438 314011
  • Our customer services are open from 9am - 5pm, Monday to Friday, excluding Bank Holidays./p>

  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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