Click+Collect delays

We are really sorry, but due to unprecedented demand we are currently unable to provide next day Click+Collect. We are doing our very best to provide you with the best possible service, but Click + Collect orders will be delayed by 2 days. For example, if you order on Monday before 5pm, it will not be available for collection before 3pm on Thursday. We will email you when your order is on its way to store and again when it is ready to collect.

Collecting your Click+Collect order

Store opening times are detailed at the online checkout or on your confirmation email. Alternatively you can check on our store locator:

http://www.tesco.com/store-locator/uk/

Remember to bring proof of ID and a copy of your confirmation email when you collect your order.

Terms & conditions

Some things to note

Click+Collect not available in Glasgow Airport & Philpot Lane London Express stores

Some items are excluded from this service, for example, large items that need two people to deliver them can't be collected from a store. If Click+Collect is available, this will be displayed on the product details page and at checkout.

Timings

If you order by 5pm (Sunday - Friday) you can collect in store after 3pm next day, or on your chosen day. If you order on a Saturday, you can collect after 3pm on Monday (excluding bank holidays). We will email or text to let you know your order has arrived in store and is ready to collect.

Please note that some items delivered directly from our suppliers will have an earlier order cut off time of 3pm - this will be displayed on the product details page and at checkout.

Please bring proof of ID and a copy of your confirmation email when you collect your order. We will hold any products in store for a maximum of 14 days. Orders not picked up within 14 days will be returned and you will be refunded automatically.

Remote Locations

**Delivery to Northern Ireland and most of the Highlands & Islands takes 2 days; Isle of Man and Isles of Scilly takes 3 days. Orkney, Outer Hebrides, Shetland and some parts of the Highlands & Islands can take up to 8 days to deliver. Please note delivery to the following Highlands & Islands postcodes takes up to 8 days - IV50, IV54, KA27, KA28, PA38, PA42-78, and PH41-48.

Partners

Many of our approved Tesco Partners offer the free Click+Collect option of delivering your purchases to store. In some cases the timings may vary and a minimum spend applies, all options and details will be shown on the individual product pages and in the checkout.

Exclusions

Free Click+Collect does not apply to books or entertainment pre-order products.

We reserve the right to change the conditions of this service at any time.

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