Clearwater Hampers (193)

About us

Clearwater Hampers was founded in 1979 and incorporated in 2007. Clearwater Hampers is one of the largest privately owned hamper gift companies in the UK and supplies food, wine and other gifts around the world. We are based at Milton Park, Abingdon, Oxfordshire OX14 4RT. We have one of the most extensive ranges of food and wine gifts and baskets available and at the time of writing we have 200 gifts available. All programming, design, photography etc is completed in-house.

Delivery Information

Delivery rates and timescales

Click & Collect N/A Order by 3pm* (Sunday-Friday) and collect in store next day
Standard delivery £5.95 - £7.95 Standard delivery usually 2-5 days
Express delivery N/A Order by 3pm* (Sunday-Friday) for next day delivery

We use Yodel and City link and all parcels ae despatched on an overnight service. (Please see below for postcodes where delivery may take 2 days)

We deliver Monday to Friday and all of our orders will be despatched before 2pm.

Delivery locations and exceptions

We deliver to England, Scotland, Northern Ireland, Wales, Highlands and Islands within 1 working day - Delivery to Highlands and Islands which include postcodes: DD8-11, AB37-38, AB55-56, PH19-26, PH30-35, KW1-14, IM1-99, TR21-25, BT1 99, G83-84, KW15-17, ZE1-99, PA20, PA21-33, PA35-40, PH49, PA34 MAINLAND, PA34 ISLANDS, PA42-49, PA41, PA60, PA61, PA77-78, PA62-72, PA74-75, PA73, PA76, HS9-99, PH36-39, PH40-41, PA80, PH41-2, PH42-44, KA27-28, HS1-8, IV41-51, IV55-56, IV1-32, IV36-40,IV52-54, IV63, may take 2 working days.

Requirements to sign for delivery

Our couriers are requested to get a signature from you on delivery. If not applicable our couriers are instructed to leave with neighbour or leave safe.

Missed delivery

If you are not available to sign for delivery, a card will be left and the parcel will be available for you to pick up from the local post office. If you prefer redelivery of the parcel, please call us and we will arrange for delivery on a working day of your choice.

Returns Policy

Is your purchase not quite right?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

We allow returns in an unused condition for up to 28 from date of purchase.

Charges for returns

We request customers to pay for change of mind returns

We require you to pay a minimum of £7.95 for returns subject to items ordered.

Returns guidelines

If you change your mind about an item please return it with all original components and packaging. If you are unable to return the item in its original packaging, please ensure the item is securely packaged to avoid any damage.

Diminished value refunds to be applied. We would deduct, from the refund, the price of any items missing from the hamper upon return.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to Clearwater Hampers directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: tesco@hamper.com

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone 01235 833732

Our customer services are open from 9am - 5pm, Monday to Friday, excluding bank holidays

Postal address:
36 Innovation Drive
Milton Park
Abingdon
OX14 4RT

Company number: 6167203. VAT number: 907 4679 94

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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