Clearwater Hampers

About us

Clearwater Hampers was founded in 1979 and is is one of the largest privately owned hamper gift companies in the UK and supplies food, wine and other gifts around the World. We are based at Milton Park, Abingdon, Oxfordshire OX14 4RT. We have one of the most extensive ranges of food and wine gifts and hampers available with 200 gifts available and in stock at any time.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE Order by 1pm (Monday-Friday) and collect in store next day
Express delivery FREE Order by 1pm (Monday-Friday) for delivery next day
Standard delivery (Small Items) Sorry, not currently available NA
Standard delivery (Large Items) Sorry, not currently available NA

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

We use Yodel and City link and all parcels ae despatched on an overnight service.

We operate from Monday to Friday, 9am to 5pm, excluding Bank Holidays. For orders placed over a weekend or on a Bank Holiday we will dispatch this item on the next working day to reach you within the timeframes outlined above.

Delivery locations and exceptions

We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you know and keep you updated at all times.

Requirements to sign for delivery

Our couriers are requested to get a signature from you on delivery. If not applicable our couriers are instructed to leave with neighbour or leave safe.

Missed delivery

If you are not available to sign for delivery, a card will be left and the parcel will be available for you to pick up from the local post office. If you prefer redelivery of the parcel, please call us and we will arrange for delivery on a working day of your choice.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Products may be opened and inspected under consumer regulations providing no seals are broken on hygiene products, e.g. food is opened within 28 days of purchase.

Charges for returns

If you change your mind and wish to return your item you will need to pay for the cost of return. Of course, if the item you have received is damaged or not as described, we will cover the cost of the return.

For change of mind returns you can either arrange your own courier or we can arrange for our courier to collect from you. If you choose this option we will deduct the cost of the return from your refund at a standard rate of £10.

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to Clearwater Hampers directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: tesco@hamper.com

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone 01235 833732

Our customer services are open from 9am - 5pm, Monday to Friday, excluding bank holidays

Postal address:
36 Innovation Drive
Milton Park
Abingdon
OX14 4RT

Company number: 6167203. VAT number: 907 4679 94

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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